Si loo xalliyo arrimaha la soo maray marka la shaqaynayo xafiiska^(Office) , Microsoft waxay bixisaa qalab waxtar leh oo loo yaqaan SaRA ( Kaaliyaha Soo-kabashada^{(Recovery Assistant)} iyo Kaalmada^(Support) ). Qalabka waxaa loogu talagalay in lagu sameeyo baaritaanno badan si loo ogaado oo loo hagaajiyo dhibaatooyinka ka dhacaya abka Office . Markaa, haddii aad hesho app -ka Office sida ^(Office)Microsoft Outlook oo aan si sax ah u shaqayn, waxaad isticmaali kartaa baadhista horumarsan^{(Advanced Diagnostics )} ee Taageerada Microsoft iyo Kaaliyaha Soo-kabashada^{( Microsoft Support and Recovery Assistant)} si aad u hagaajiso.

Isticmaalka Baadhista ^{(Diagnostics)}Sare^(Advanced) ee Taageerada Microsoft^{(Microsoft Support)} & Kaaliyaha Soo kabashada^{(Recovery Assistant)}

Haddii koontadaada Microsoft Outlook aysan u shaqayn sidii la rabay oo ay dhibaato u keenayso, waxaad isticmaali kartaa qaybta baadhista Sare ee Taageerada ^{(Diagnostics)}Microsoft ^(Advanced) iyo Kaaliyaha Soo kabashada^{(Microsoft Support and Recovery Assistant)} si aad u sawirto Muuqaalka^(Outlook) arimaha la yaqaan oo aad u dhisto warbixin faahfaahsan qaabaynta Muuqaalkaaga . ^(Outlook)Qaad talaabooyinkan soo socda

1. Dooro^(Select) abka aad dhibka ku hayso
2. Dib u eeg Muuqaalka Muuqaalkaaga
3. Wadaagista Natiijooyinka

Waxaad u baahan doontaa xidhiidh internet si aad u soo dejiso, u rakibto, oo aad isticmaasho Kaaliyaha Microsoft^{(Microsoft Support)} iyo Kaaliyaha Soo kabashada^{(Recovery Assistant)}

1] Dooro apps-ka aad dhibka ku hayso^{(1] Select which apps you are having problems with)}

Haddii aad ku soo dejisay SaRA kombayutarka^(SaRA) degaankaaga, ku gal akoonkaaga Microsoft oo dooro ' Advanced diagnostics ' ee Taageerada Microsoft^{(Microsoft Support)} iyo Kaaliyaha Soo kabashada^{(Recovery Assistant)} . Guji^(Click) ' Xiga^(Next) '.

Dooro Muuqaalka^(Outlook) , ka dibna dhagsii Next .

Marka lagugu soo bandhigo ' Dooro apps-ka aad dhibka ku qabto^{(Select which apps you are having problems with)} ' shaashadda, dooro Outlook oo ku dhufo badhanka ' Xiga '.^(Next)

Hadda, marka laguu sheego inaad xaqiijiso inaad isticmaalayso mishiinka ay saamaysay, dooro ' Haa^(Yes) ' oo mar labaad ku dhufo badhanka ' Xiga '.^(Next)

Marka uu furmo daaqada cusub, geli faahfaahinta akoonkaaga oo tabo ' Xiga^(Next) '.

Marka akoonkaaga la xaqiijiyo oo uu ansixiyo Xafiiska 365^{(Office 365)} , habka sawirku wuu bilaabmayaa.

Marka sawirku socdo, waxaad arki doontaa daaqad leh dhibco wareeg ah oo hoos yimaada ciwaanka ' Checking '. Nidaamku waxa uu qaadan karaa dhowr daqiiqo in uu socdo.

Marka iskaanka la dhammeeyo, waxaad arki doontaa ogaysiis xambaarsan fariintan soo socota - Waxaan dhammaynay ururinta faahfaahinta qaabeynta Muuqaalkaaga^{(We’re done collecting your Outlook configuration details)} .

Akhri^(Read) : Sida loo isticmaalo nooca khadka taliska ee Microsoft Support and Recovery Assistant^{(command-line version of Microsoft Support and Recovery Assistant)} .

2] Dib u eeg Sawirkaaga Muuqaalka^{(2] Review your Outlook Scan)}

Warbixinta sawirku waxay tusi doontaa 3 tab oo kala ah-

• Arrimaha la helay
• Muuqaal faahfaahsan
• Soo koobida qaabaynta

Mid kasta oo ka mid ah tabsiyada kore ayaa kuu oggolaanaya inaad aragto kooban ee qaabeynta Microsoft Outlook .

Dooro tab oo dooro arin si aad u balaariso si faahfaahsan. Sharaxaad kasta waxaa raaci doona isku xirka maqaal, oo daboolaya dhammaan tillaabooyinka lagama maarmaanka ah si loo xalliyo arrinta.

Arrimaha La Helay^{(Issues Found)}

Tabaha ugu horreeya, ' Arimaha La Helay'^{(Issues Found’)} ayaa ku siin doona liiska arrimaha habaynta ee la ogaado inta lagu jiro iskaanka.

Muuqaal faahfaahsan^{(Detailed view)}

Macluumaadka ku jira tab 'Muuqaal Faahfaahin'^{(Detailed View’)} ayaa u badan isticmaalka isticmaalayaasha horumarsan sida, Helpdesk shaqaalaha, iyo maamulka IT-ga. Waxay kaydisaa macluumaadka waa in geed sida view. Waxaad riixi kartaa noode kasta si aad u ballaariso ama u dumiso. Ka sokow^(Besides) , ogaanshaha arrinta Outlook ee dhinaca macmiilka, tab tani waxay sidoo kale ururisaa macluumaadka qaabeynta muhiimka ah ee barnaamijyada Microsoft Office^{(Microsoft Office)} sida Excel , PowerPoint , iyo Word . Si aad u aragto macluumaadka la xidhiidha, balaadhi qaybta kala duwan ee muuqaalka geedka.

Muuqaalkani waxa kale oo uu ururiyaa macluumaadka habaynta muhiimka ah ee Microsoft Excel , Microsoft PowerPoint , iyo Microsoft Word . Si aad u aragto macluumaadkan, balaadhi qaybta kala duwan ee muuqaalka geedka.

Soo koobida qaabaynta^{(Configuration Summary)}

Faahfaahinta iskaanka ee ku jira tab Kooban Isku^{(Configuration Summary)} xidhka waxa ay ka dhigan tahay sawir qaabaynta habaynta la ururiyay si joogta ah oo la lafaguray.

Haddii cabbirka yar ee qoraalku ku dhibo ama ay ishaadu caddaato, waxaad natiijada iskaanka ku arki kartaa browserka.

Taas awgeed, dhagsii ' Fiiri natiijooyinka browserka^{(View results in my browser)} '. Ficilka marka la xaqiijiyo wuxuu muujin doonaa warbixinta iskaanka oo dhameystiran, oo ay ku jiraan dhammaan seddexda tab, browserkaaga caadiga ah. Natiijooyinka ' Muqaal faahfaahsan' ee^{(Detailed View’ )} lagu soo bandhigay biraawsarkaaga waxay kaga duwan yihiin daaqadda SaRA si aan kan dambe u muujinayn ' Raadinta^(Search) ' ikhtiyaarka laga helay kii hore.

3] Wadaagista natiijooyinka sawirkaaga^{(3] Sharing your scan results)}

SaRA waxay u ogolaataa isticmaalayaasha inay sidoo kale la wadaagaan natiijooyinkaaga sawirida Microsoft .

Isticmaalayaasha leh xisaab Office 365^{(Users who have an Office 365 account)}

Haddii aad gasho SaRA adiga oo isticmaalaya akoon ku yaal Office 365 , codsigu wuxuu kuu ogolaanayaa inaad u dirto faylashaada Microsoft . Tani waxay ku caawin kartaa wakhtiyada aad la shaqaynayso injineerka Taageerada ^(Support)Microsoft si aad u hesho xoogaa caawimo ah. ^(Microsoft) Waxaa intaa dheer, haddii aad doorato inaad soo dirto faylasha si ammaan ah ayaa loo dhejin doonaa.

Isticmaalayaasha aan lahayn xisaab Office 365^{(Users who do not have an Office 365 account)}

Isticmaalayaasha doorta inay ku soo galaan SaRA^(SaRA) iyaga oo isticmaalaya akoon aanu taageeraynin Office 365 , ma jiri doonto wax ikhtiyaar ah oo la heli karo si loogu diro faylasha Microsoft .

Marka, tusaale ahaan, haddii aad wali jeclaan lahayd inaad wadaagto faylashaada, waa inaad la wadaagtaa faylasha logkaaga miiska caawinta^(Helpdesk) . Taas awgeed, dhagsii ' Eeg dhammaan diiwaannada'^{(See all logs’)} si aad u furto galka ay ku jiraan dhammaan diiwaannada ay samaysay SaRA .

Hadda, waxaad ka koobi kartaa faylka galkan si aad ula wadaagto qofka ku caawinaya inaad hagaajiso arrintaada Muuqaalka^(Outlook) .

Ugu dambeyntii, SaRA kaliya looma sameeyo in lagu hagaajiyo arrimaha Muuqaalka ee ^(Outlook)Xafiiska 365^{(Office 365)} ama dhismaha dhexdiisa. Waxa kale oo ay haysataa ikhtiyaarka cilad-saarka Dynamics , OneDrive iyo Skype ee arrimaha Ganacsiga^(Business) .

Advanced Diagnostics, Microsoft Support & Recovery Assistant - Outlook

To resolve issues experienced while working with Office suite, Microsoft offers a uѕeful tool called SaRA (Supрort and Recoνery Αѕsistant). Τhe tool is designed to run multiple scans to diagnose and fix problеms occurring in Office apps. So, if you find an Office app like Microsoft Outlook is not working properly, you can use Advanced Diagnostics in Microsoft Support and Recovery Assistant to fix it.

Using Advanced Diagnostics in Microsoft Support & Recovery Assistant

If your Microsoft Outlook account is not working as desired and causing problems, you can use the Advanced Diagnostics section in Microsoft Support and Recovery Assistant to scan Outlook for known issues and build a detailed report of your Outlook configuration. Take the following steps,

1. Select which apps you are having problems with
2. Review your Outlook Scan
3. Sharing Results

You’ll need an internet connection to download, install, and use the Microsoft Support and Recovery Assistant

1] Select which apps you are having problems with

If you have downloaded SaRA to your local computer, sign in with your Microsoft account and select ‘Advanced diagnostics’ in Microsoft Support and Recovery Assistant. Click ‘Next’.

Select Outlook, and then click Next.

When presented with ‘Select which apps you are having problems with’ screen, choose Outlook and hit the ‘Next’ button.

Now, when prompted to confirm that you are using the affected machine, select ‘Yes’ and again hit the ‘Next’ button.

When the new window opens, enter your account details and press ‘Next’.

Once your account is verified and validated by Office 365, the scanning process will kick-in.

When the scanning is in progress, you will see a window with spinning dots under heading ‘Checking’. The process may take several minutes to run.

Once the scan is complete, you’ll see a notification bearing the following message – We’re done collecting your Outlook configuration details.

Read: How to use command-line version of Microsoft Support and Recovery Assistant.

2] Review your Outlook Scan

The scanning report will show 3 tabs namely-

• Issues found
• Detailed View
• Configuration Summary

Each of the above tabs will allow you to see a summary of your Microsoft Outlook configuration.

Choose a tab and select an issue to expand it for a more detailed description. Every description will be followed by a link to an article, covering all necessary steps to resolve the issue.

Issues Found

The first tab, ‘Issues Found’ tab will provide you a list of configuration issues that are detected during the scan.

Detailed view

The information contained in the ‘Detailed View’ tab is more for the use of advanced users like, Helpdesk personnel, and IT administrators. It stores information is in a tree like view. You can click any node to expand or collapse it. Besides, diagnosing an Outlook issue from the client side, this tab also collects important configuration information for Microsoft Office apps like Excel, PowerPoint, and Word. To see the related information, expand the Miscellaneous section in the tree view.

This scenario also collects important configuration information for Microsoft Excel, Microsoft PowerPoint, and Microsoft Word. To see this information, expand the Miscellaneous section in the tree view.

Configuration Summary

The details of the scanning contained in the Configuration Summary tab represents a snapshot of the configuration settings collected on a frequent basis and analyzed.

If the small size of the text bothers you or strains your eye, you can view the scan results in a browser.

For this, click ‘View results in my browser’. The action when confirmed will display the complete scan report, including all three tabs, in your default browser. The results of ‘Detailed View’ displayed in your browser differs from SaRA window in a way that the latter does not show a ‘Search’ option found in the former.

3] Sharing your scan results

SaRA allows users to share your scanning results with Microsoft as well.

Users who have an Office 365 account

If you sign in to SaRA by using an account in Office 365, the application will allow you to send your files to Microsoft. This can be helpful in times when you are working with a Microsoft Support engineer to get some assistance. Moreover, if you choose to send the files they will be securely uploaded.

Users who do not have an Office 365 account

For users who choose to sign in to SaRA via an account not supported by Office 365, there will be no option available to send files to Microsoft.

So, for instance, if you would still like to share your files, you will have to share your log files with your Helpdesk. For this, click ‘See all logs’ to open the folder that contains all the logs that are created by SaRA.

Now, you can copy the file from this folder to share with the person who is helping you to fix your Outlook issue.

Lastly, SaRA is not just made to fix Outlook issues for Office 365 or on-premises. It has also options for troubleshooting Dynamics, OneDrive and Skype for Business issues.

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