Waxaad wax ka dalbatay Amazon oo aad si xamaasad leh u sug in xirmadaadu timaado. Toddobaadyo^(Weeks) ayaa socda iyadoo dalabkaaga Amazon aan la helin. Maxaa sameysaa?

Amazon waxay leedahay rikoor wanaagsan oo ku saabsan helitaanka amarada macaamiisha waqtiga rikoorka. Laakiin dhibaatooyinku mar walba way dhacaan. Oo markay sameeyaan, waxaad u baahan tahay inaad ogaato sida degdega ah loo xalliyo arrinta.

Mahadsanid, Amazon waxay bixisaa kheyraad badan si looga caawiyo xaaladdan.

Baadh Heerka Dalabka Amazon

Haddii aad wax ka dalbatay Amazon laakiin aadan weli helin, waxay noqon kartaa dareen-cuni. Waxaad ku bixisay lacagtaada adag wax onlayn ah oo waxa ugu dambeeya ee aad rabto in ay dhacaan ma helin waxa aad soo iibsatay?

Haddii aad gabi ahaanba ka welwelsan tahay xaaladda dalabkaaga, waxaad had iyo jeer arki kartaa waxa ka socda shixnadda adiga oo gelaya akoonkaaga Amazon oo aad doorato Soo celinta & Dalabka^{(Returns & Orders)} ku jira liiska.

Qaybtan, hoosta isku xirka amarada^(Orders) , waxaad arki doontaa dhammaan dalabaadkaaga oo lagu kala soocay sida uu u dhow yahay dalabku.

Dalmar kastaa wuxuu muujinayaa heerka. Haddii mar hore la keenay, waxay tusi doontaa taariikhda shayga la keenay. Hoosta taariikhda keenista, waxaad sidoo kale arki doontaa qoraal ku saabsan halka saxda ah ee shayga la keenay. 

Haddii albaabkaaga ama sanduuqaaga boostada laguugu keenay, heerkan ayaa sidaas odhan doona.

Haddii heerka uu gaarsiisan yahay dalabkaaga Amazon aan la helin, waxaad dooran kartaa xirmo Track^{(Track package)} si aad u hesho faahfaahin dheeraad ah.

Bogga tafaasiisha, waxaad ku arki doontaa ciwaanka geynta, iyo ka sii muhiimsan aqoonsiga raadraaca ee^{(the tracking ID)} leh adeeg kasta oo dhoofin ah oo loo isticmaalay si loola socdo xirmada.

Waxaad isticmaali kartaa Aqoonsiga^{(Tracking ID)} Dabagalka bogga USPS ama UPS (waxay kuxirantahay ka la isticmaalay) si aad u hesho tafaasiil dheeraad ah oo ku saabsan gaarsiinta.

Faahfaahinta dabagalka ee shabakada UPS ama USPS ayaa faahfaahin doonta arrimaha keenista. 

Haddii aad dooratid isku xirka arag dhammaan cusbooneysiinta ee hoos timaada ciwaanka la ^{(See all updates)}keenay^(Delivered) , waxaad arki doontaa waqti aad u faahfaahsan oo habka gaarsiinta xirmadan.

Badanaa, haddii isku daygii hore ee keenista uu guuldarraystay, liiskan cusbooneysiinta ee faahfaahsan wuxuu ku siin doonaa taariikhda ay arintu dhacday iyo sabab kooban oo fashilka ah. 

Mar labaad, waxaad heli kartaa tafaasiil dheeraad ah adiga oo isticmaalaya aqoonsiga raadraaca^{(Tracking ID)} ee mareegaha adeegga boostada.

Amarka Amazon Lama Rarin

Haddii dalabkaaga Amazon uu ku jiray xaalad habayn muddo dheer oo aan la keenin, waxaa jiri kara sababo dhowr ah.

Wakhtiyada Bixinta Iibiyaha Qaybta 3aad

Mid ka mid ah sababaha ugu badan ee keenista ay qaadan karto waqti ka badan inta caadiga ah waa haddii aad soo iibsatay shay halkaasoo keenista aysan buuxin Amazon .

Haddii qolo 3rd ah (iibiyaha Suuqa Suuqa Amazon^{(Amazon Marketplace)} ) uu fulinayo amarka, waxaa laga yaabaa inaad la kulanto waqti dheerad ah oo dhoofin ah.

Tani waa inaysan noqon wax la yaab leh tan iyo markaad dalbato dalabkaaga, maadaama taariikhda imaatinka la qiyaasay ay ka hooseyso qiimaha. 

Haddii taariikhda keenista ay dhaafto taariikhda la qiyaasay, waxaad dooran kartaa La-xiriirka Iibiyaha^{(Contact Seller)} boggaga faahfaahinta dalabka oo weydii xaaladda shixnaddaada.

Haddii dalabku u qalmo Amazon Prime (mar kale waxay ku sheegi lahayd tan bogga dalabka), markaa waxaad la xiriiri kartaa Adeegga Macmiilka Amazon^{(Amazon Customer Service)} si aad u weydiiso sababta dalabkaaga Amazon aan weli loo helin.

Amazon waxay mudnaanta siinaysaa shayyada qaarkood^{(Certain Items)}

Waqtiyada qalalaasaha qaran halkaas oo adeegyada gaarsiinta Amazon ay fidsan yihiin khafiif, waxaad ogaan kartaa in dalabaadkaagu ay ku sii jiraan heerka "Pending" ka badan intii la filayay. 

Tani waxay ahayd kiiskii intii lagu jiray masiibada COVID-19^(COVID-19) ee 2020, markii Amazon ay la kulantay koror aad u weyn oo ku saabsan dalabaadka wax iibsiga ee internetka. Inta lagu jiro wakhtigaas, Amazon waxay mudnaanta siisay shayyada sida quutal daruuriga, sahayda caafimaadka, ama alaabada kale ee muhiimka ah. 

Tani waxay keentay in alaabta kale ay la kulmaan wakhtiyo diritaan oo la dheereeyey.

Dhacdooyinka Dabiiciga ah ee Ka Hortagaya Bixinta

Arrin kale oo saameyn karta bixinta Amazon waa inta lagu jiro xiisadda gobolka. Tusaale ahaan duufaannada, duufaannada, korontadu go'an tahay, iyo duufaannada barafka ayaa dhammaantood saameyn kara awoodda adeegyada gaarsiinta si ay u keenaan baakadaha albaabkaaga.

Amazon waxay ku talinaysaa in la qiyaaso korodhka 2 ilaa 3 maalmood oo shaqo haddii aad ku nooshahay aag aad filanayso daahitaanka adeegyadan. Waa inaad ku aragtaa taariikhda bixinta cusub bogga heerka dalbashada haddii ay taasi dhacdo. Haddii kale, la xidhiidh Adeegga Macmiilka Amazon^{(Amazon Customer Service)} si aad u xaqiijiso.

Amarka Amazon^{(Amazon Order Delivered)} waa la keenay laakiin lama helin

Haddii heerka dalabkaaga Amazon uu sheego "Lagu keenay" laakiin aadan helin xirmada, waxaa jiri kara sababo dhowr ah oo sharci ah. Alaabta waxaa lagu soo celin karaa Amazon iyadoo aan la keeni karin xaaladaha soo socda.

• Sanduuqa Lacagta Yaryar^{(Small P.O. Box)} : Ciwaankaagu waa sanduuqa POO oo aad ugu yar xirmada.
• Ciwaanka Qaldan^{(Incorrect Address)} : Haddii ciwaanka geynta uu maqan yahay qayb muhiim ah oo macluumaad ah, sida lambarka guriga.
• Cinwaanka hore^{(Previous Address)} : Waxaad si khaldan u dooratay ciwaankaagi hore sidii ciwaanka geynta.
• Goob^{(Insecure Location)} Aan Ammaan Lahayn : Gurigaaga ama aqalkaaga maaha meel nabdoon oo laga tago xirmo, ama la kulma khatar cimilo ama meel qarsoon oo xirmada ay fududahay in la xado.
• Aan awoodin in la galo^{(Unable to Access)} : Haddii keenista u baahan tahay in laga maro buzzer ama albaabka ammaanka oo darawalku ma geli karo gurigaaga ama gurigaaga si uu u keeno.
• Xabsiga^{(Penitentiary)} : Xayiraadaha xabsigu ma ogola in dhalista la dhamaystiro.
• ^{(Failed Delivery Attempts)}Isku dayga Bixinta ee Fashilmay
• Dhibaatooyinka Gaadiidka^{(Transportation Problems)} : Kala saarista arrimaha ama dhaawaca calaamaduhu waxay sababi karaan keenista inay fashilanto.
• Waxaa diiday qaataha^{(Refused by Recipient)} : Haddii qof ciwaanka jooga aanu filaynin xidhmo oo uu diiday in la keeno. 

Mid kasta oo ka mid ah xaaladahan waxay keeni kartaa keenista inay fashilanto. Xaaladahan, xirmada waxaa la geyn doonaa Amazon waxaana lagu siin doonaa lacag celin.

Caadi ahaan waxaad arki doontaa mid ka mid ah shuruudaha kor ku xusan bogga heerka dalabkaaga, waxaadna u baahan doontaa inaad sugto xirmada si ay ugu soo noqoto goobta Amazon si aad u hesho lacagtaada.

Tallaabooyinka lagu qaado Amazon Ama Iibiyaha 

Maxaad samaynaysaa haddii dalabkaaga Amazon aan la helin? Nasiib kuma lihid. Waxaa jira dhowr tillaabo oo aad qaadi karto si aad u ogaato meesha xirmadaadu taallo.

Guji Xiriirinta Iibiyaha^{(Click Seller Link)} oo Weydii^(Ask) Su'aal

Bogga heerka dalbashadaada, waxaad ku arki kartaa isku xirka bogga iibiyaha ee ku xiga "Sold by" hoosta cinwaanka shayga.

Bogga iibiyaha, waxaad ku arki doontaa dhowr ikhtiyaar. Waxaad dooran kartaa Weydii su'aal^{(Ask a question)} oo waxaad si toos ah ugu dhejin kartaa su'aasha ku saabsan alaabtaada iibiyaha.

Waxa kale oo aad dooran kartaa Soo-celinta & Lacag^{(Returns & Refunds)} -celinta , Dhoofinta^(Shipping) , Siyaasadaha^(Policies) , ama Xiriirinta Caawinta^(Help) si aad u hesho macluumaad dheeraad ah oo ku saabsan dhoofinta, lacag celinta, iyo soo celinta siyaasadaha. Waxa kale oo aad heli kartaa qaar ka mid ah isku xidhka adeegga macaamiisha oo dheeraad ah si aad ula xidhiidho iibiyaha.

Jooji Ama Beddel Xawaaraha Rarida

Haddii aadan rabin inaad wax ka qabato dhammaan dhibka, kaliya waxaad ku noqon kartaa bogga heerka dalbashada oo dooro Jooji^(Cancel) alaabta si aad u joojiso dalabkaaga.

Tani waxay suurtagal noqon kartaa oo keliya haddii heerka dalabku aanu muujin "Lagu dhiibay" weli. 

Waxa kale oo aad bedeli kartaa xawaaraha rarida^{(Change shipping speed)} si aad u hesho shayga sida ugu dhaqsaha badan. Si kastaba ha ahaatee, tani kaliya waxay shaqeyn doontaa haddii xaaladdu aysan muujin Bixin^(Delivered) , iyo haddii shayga uusan horay u soo rarin iibiyuhu. Tani badanaa waa xaalad haddii xaaladdu weli muujinayso in la sugayo^(Pending) . 

Waa maxay sababta iibsigu "uu ku buuxiyey Amazon" uga badbaado badan yahay? 

Mid ka mid ah siyaabaha ugu wanaagsan ee lagu ilaalin karo naftaada waa adigoo isku dayaya inaad wax ka iibsatid Amazon halkaasoo gaarsiinta ay "fulisay Amazon ".

Bogga iibiyaha qolo saddexaad, waxaad tan ku arki doontaa hoosta tabka^(Shipping) dhoofinta. Macluumaadka halkan waa in ay soo sheegaan in "Shaygan waxaa Fuliyay Amazon.com".

Maxay tani ka dhigan tahay?

Haddii bixinta shay ay buuxisay Amazon , taasi waxay la macno tahay iibiyeyaasha saddexaad waxay ku kaydiyaan alaabtooda xarumaha fulinta Amazon . Shaqaalaha Amazon^(Amazon) ayaa gacanta ku haya baakaynta iyo soo dejinta shayga adiga. 

Tani waxay sidoo kale ka dhigan tahay in shixnadaha ay dammaanad qaadayso Amazon in la keeno taariikhda ku qoran bogga dalabka. Waxa kale oo ay la macno tahay in macaamiisha Amazon Prime ay heli karaan dhoofin bilaash ah.^{(Amazon Prime)}

Sidee ku ogaan kartaa haddii shay uu buuxiyey Amazon markaad wax iibsanayso? Tan waxaad ku arki doontaa hoosta qaybta ku darso gaadhiga^{(Add to Cart)} . Tani waxay tusinaysaa cidda wax iibinaysa iyo haddii shixnadda ay fulinayso Amazon .

Haddii aad aragto heerkan, markaa dhammaan dammaanadaha bixinta Amazon iyo ilaalinta ayaa khuseeya amarka.

Dammaanadaha Amazon iyo Ilaalinta

Waxaa jira laba nooc oo ilaalin ah oo aad hesho marka Amazon ay fuliso amarka. Dammaanadda A-ilaa-Z iyo Gaadhida ^{(Guarantee Delivery)}Dammaanadda^(Guarantee) .

A-ilaa-Z Dammaanadda

Damaanad qaadkan macneheedu waxa weeye in aad ku heli doonto wax soo saarka inta u dhaxaysa taariikhda lagu sheegay bogga dalabka. Waxa kale oo ay dammaanad qaadaysaa in alaabtu ay ahaan doonto xaalad wanaagsan marka aad hesho. 

Haddii mid ka mid ah kuwan aanu ahayn kiis, waxaad u sheegi kartaa arrinta Amazon oo aad heli kartaa lacag celin. Amazon waxay ku bixisaa soo celinta dammaanaddan xaaladaha soo socda:

• Ma aadan helin xirmadaada saddex maalmood kadib qiyaasta ugu badan ee taariikhda bixinta.
• Heerka dalabkaagu wuxuu muujinayaa in la keenay laakiin dalabkaaga Amazon lama helin.
• Waxaad heshay shay aan ahayn waxaad dalbatay oo waxaad codsatay soo celinta bogga heerka dalabka.
• Waad soo celisay shayga laakiin iibiyuhu kuma soo celin lacag celin

Sida dammaanad qaadkan, waxaad haysataa 90 maalmood ka dib qiyaasta ugu badan ee taariikhda keenista si aad u codsato lacag celintaada.

Waxaad arki doontaa taariikhda la qiyaasey ee keenista markaad dhamaystirto iibka alaabtaada ama alaabtaada gaadhiga.

Tani waxay ka dhigan tahay in ilaa inta shayga uu buuxiyey Amazon , waxaad had iyo jeer ku kalsoonaan kartaa in lagu ilaalin doono.

Fiiro gaar^(Note) ah : Alaabooyinka dhijitaalka^(Digital) ah kuma jiraan dammaanad qaadkan, markaa isticmaal taxaddar gaar ah oo si toos ah uga soo iibso Amazon marka aad iibsanayso qalabka elektaroonigga ah^{(when purchasing electronics)} .

Gaarsiinta La dammaanad qaaday

^(Amazon)Bixinta Damaanadqaadka ah^{(Guaranteed Delivery)} ee Amazon waxay la macno tahay in khidmadahaaga rarida dib loo soo celin karo haddii Amazon ay keento shayga ka dib taariikhda la qiyaasay ee ugu badan ee keenista.

Waxaa jira shuruudo yar oo lagu soo celinayo khidmadaha raridaada.

• Habka rarida ee aad dooratay waxay la mid tahay xulashada rarida ee lagu bixiyay bogga wax soo saarka.
• Waxaad gashay ciwaan dhab ah oo xaq u leh.
• Waxaad dhigtay dalabkaaga ka hor inta aan la samayn "dalabka gudahooda" ee tirinta bogga hubinta.
• Taariikhda keenista la xaqiijiyay waxay ku jirtaa xaqiijinta emailkaaga Amazon ka dib markaad dalbato.

Maskaxda ku hay in haddii Amazon ay u waydo keenista sababtoo ah masiibo dabiici ah ama dhacdo kale oo ka baxsan xakamaynta Amazon , lacag celinta ^(Amazon)La dammaanad^{(Guaranteed Delivery)} qaaday ma khusayso.

Si aad u hesho lacag celin, booqo Amazon Contact Us bogga oo guji Bilow inaad hadda wada sheekaysato^{(Start chatting now)} . Sheeg in aad rabto in aad codsato ujrada gaarsiinta dammaanadda ama soo celinta ^{(Guarantee Delivery)}dammaanad^(Guarantee) -qaadka A-to-Z , hadba kii khuseeyo. 

Your Amazon Order Not Received? What To Do About It

You’ve ordered sоmething on Amаzon and wait excitedly for your package to arrive. Weeks go bу with уour Amazon order not received. What do you do?

Amazon has an excellent track record with getting orders to customers in record time. But problems always happen. And when they do, you need to know how to quickly resolve the issue.

Thankfully, Amazon offers lots of resources to help out in this situation.

Research Your Amazon Order Status

If you’ve ordered something on Amazon but haven’t received it yet, it can be nerve-racking. You spent your hard earned money on something online and the last thing you want to happen is not receiving what you bought?

If you’re at all concerned about the status of your order, you can always see what’s going on with the shipment by logging into your Amazon account and selecting Returns & Orders in the menu.

In this section, under the Orders link, you’ll see all of your orders sorted by how recent the order took place.

Each order shows the status. If it was delivered already, it’ll show the date the item was delivered. Under the delivery date, you’ll also see a note as to where exactly the item was delivered. 

If it was delivered at your door or inside your mailbox, this status will say so.

If the status is delivered by your Amazon order was not received, you can select Track package to get more details.

On the details page, you’ll see the delivery address, and more importantly the tracking ID with whatever shipping service was used to track the package.

You can use this Tracking ID on the USPS or UPS website (depending which was used) to get more details about the delivery.

The tracking details on the UPS or USPS website will detail any delivery issues. 

If you select the See all updates link under the Delivered address, you’ll see a more detailed timeline of the delivery process for this package.

Often, if the initial delivery attempt has failed, this detailed shipping update list will provide the date that the issue occurred and a brief reason for the failure. 

Again, you can get more details by using the Tracking ID at the postal service’s website.

Amazon Order Not Shipped

If your Amazon order has been in a processing status for a long time and not delivered, there could be several reasons.

3rd Party Seller Delivery Times

One of the most common reasons a delivery can take longer than usual is if you’ve bought an item where delivery isn’t fulfilled by Amazon.

If a 3rd party seller (an Amazon Marketplace seller) is fulfilling the order, you may experience extended shipping time.

This shouldn’t be a surprise since when you place your order, since the estimated arrival date appears just under the price. 

If the delivery date goes beyond the estimated date, you can select Contact Seller on your order detail page and ask about the status of your shipment.

If the order is eligible for Amazon Prime (again it would have stated this on the order page), then you can contact Amazon Customer Service to ask about why your Amazon order hasn’t been received yet.

Amazon Is Prioritizing Certain Items

In times of national crisis where Amazon’s delivery services are stretched thin, you may notice that your orders stay in “Pending” status longer than expected. 

This was the case during the COVID-19 pandemic of 2020, when Amazon experienced a dramatic increase in online shopping orders. During that time period, Amazon prioritized items like household staples, medical supplies, or other critical items. 

This led to other items experiencing extended delivery times.

Natural Events Preventing Delivery

Another issue that can affect Amazon deliveries is during a regional crisis. For example hurricanes, tornadoes, power outages, and ice storms can all impact the ability of delivery services to bring packages to your doorstep.

Amazon recommends estimating an increase of 2 to 3 business days if you live in an area expecting these kinds of service delays. You should see this new delivery date on your order status page if this is the case. If not, contact Amazon Customer Service to confirm.

Amazon Order Delivered But Not Received

If your Amazon order status states “Delivered” but you haven’t received the package, there could be a number of legitimate reasons for this. Items can be returned back to Amazon as undeliverable under the following circumstances.

• Small P.O. Box: Your delivery address is a P.O. box that’s too small for the package.
• Incorrect Address: If the delivery address is missing an important piece of information, like apartment number.
• Previous Address: You mistakenly chose your old address as the delivery address.
• Insecure Location: Your house or apartment isn’t a safe place to leave a package, either facing threat of weather or a hidden location where the package is easy to steal.
• Unable to Access: If delivery requires going through a buzzer or security gate and the delivery driver can’t access your apartment or house to make the delivery.
• Penitentiary: Penitentiary restrictions don’t allow the delivery to complete.
• Failed Delivery Attempts: Packages worth more than $1300 require a signature and after three failed attempts, the delivery driver was not able to obtain one.
• Transportation Problems: Sorting issues or label damage could cause the delivery to fail.
• Refused by Recipient: If someone at the address wasn’t expecting a package and refused delivery. 

Any one of these situations could have caused the delivery to fail. In these situations, the package will be delivered to Amazon and you’d be issued a refund.

Usually you’ll see one of the above statuses on your order status page, and you’ll need to wait for the package to arrive back to the Amazon location to get your refund.

Actions To Take With Amazon Or The Seller 

What do you do if your Amazon order was not received? You aren’t out of luck. There are several actions you can take to find out where your package is.

Click Seller Link And Ask a Question

On your order status page, you can see a link to the seller page next to “Sold by” under the item title.

On the seller page, you’ll see a number of options. You can select Ask a question and post a question about your item directly to the seller.

You can also select Returns & Refunds, Shipping, Policies, or Help links to get more information about shipping, refund, and return policies. You may also find some additional customer service links to contact the seller.

Cancel Or Change Shipping Speed

If you don’t want to deal with all of the hassle at all, you can just go back to the order status page and select Cancel items to cancel your order.

This is only possible if the order status doesn’t show “Delivered” yet. 

You can also Change shipping speed to get the item sooner. However, this will only work if the status doesn’t show Delivered, and if the item hasn’t already been shipped by the seller. This is usually the case if the status still shows Pending. 

Why Is Buying “Fulfilled By Amazon” Safer? 

One of the best ways to protect yourself is by trying to buy items on Amazon where the delivery is “fulfilled by Amazon”.

On a third party seller page, you will see this under the Shipping tab. The information here should report that “This item is Fulfilled by Amazon.com”.

What does this mean?

If an item delivery is fulfilled by Amazon, that means third party sellers store their products at the Amazon fulfillment centers. Amazon staff handles packing and shipping the item to you. 

This also means that the shipments are guaranteed by Amazon to be delivered on the date listed on the order page. It also means Amazon Prime customers can get free shipping.

How do you know if an item is fulfilled by Amazon when you’re buying? You’ll see this under the Add to Cart section. This shows who the seller is and whether shipment is going to be Fulfilled by Amazon.

If you see this status, then all of Amazon’s delivery guarantees and protections apply to the order.

Amazon Guarantees And Protections

There are two varieties of protections you get when Amazon fulfills the order. The A-to-Z Guarantee and Guarantee Delivery.

A-to-Z Guarantee

This guarantee means that you’ll receive the produce within the date range specified on the order page. It also guarantees that the products will be in good condition when you receive it. 

If either of these aren’t the case, you can report the issue to Amazon and get a refund. Amazon provides refunds under this guarantee for the following situations:

• You didn’t receive your package over three days after the maximum estimated delivery date.
• Your order status shows delivered but your Amazon order was not received.
• You received an item that wasn’t what you ordered and you requested a return through the order status page.
• You returned the item but the seller didn’t send you a refund.

Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund.

You’ll see the estimated delivery date when you complete your purchase of your item or items from the cart.

What this means is that so long as the item was fulfilled by Amazon, you can always trust that you’ll be protected.

Note: Digital products aren’t covered under this guarantee so use special caution and buy directly from Amazon when purchasing electronics.

Guaranteed Delivery

Amazon’s Guaranteed Delivery means that your shipping fees could be refunded if Amazon delivers the item after the maximum estimated delivery date.

There are a few conditions to get your shipping fees refunded.

• The shipping method you chose matched the shipping option provided on the produce page.
• You entered an eligible, real address.
• You placed your order before the “order within” countdown on the checkout page was done.
• The confirmed delivery date is in your email confirmation from Amazon after you ordered.

Keep in mind that if Amazon missed the delivery because of a natural disaster or some other event out of Amazon’s control, the Guaranteed Delivery fee refund doesn’t apply.

To get a refund, visit the Amazon Contact Us page and click Start chatting now. Mention that you want to apply for the Guarantee Delivery fee or the A-to-Z Guarantee refund, whichever applies. 

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