Waxay u badan tahay inaad ku jirto boggan sababtoo ah Disney Plus waxay ku soo bandhigaysaa kood khaladaad qariib ah^{(Disney Plus is displaying some strange error codes)} qalabkaaga. Ama sababtoo ah abka/adeegga baahinta ayaa muujinaya dhibaatooyin kale.

Maqaalkani waxa uu iftiiminayaa 14 ka mid ah hagaajinta suurtagalka ah ee arrimaha caadiga ah iyo koodka qaladka ee aad la kulmi karto Disney Plus .

Waa maxay sababta Disney Plus aysan u shaqayn?

Arrimaha^{(Connectivity)} isku xidhka, cilladaha nidaamka ku meel gaadhka ah, habaynta saacada khaldan, khasnad browserka guracan, arrimaha ku haboonaanta aaladda, iyo dhibaatooyinka akoonkaaga Disney Plus ama rukunsashadu waxay hakiyaan adeegyada Disney+ ee qalabkaaga.

U gudub hagaajinta cilad-raadinta hoos ku taxan si aad u hesho macluumaad dheeraad ah oo ku saabsan hagaajinta arrimaha Disney Plus ee qalabka la taageeray.

1. Hubi Xawaarahaaga Internetka

Disney Plus waxaa laga yaabaa inay ku guuldareysato inay ku shubto macluumaadka qalabkaaga qulqulka haddii xidhiidhkaaga intarneetka aanu la kulmin talooyinka xawaaraha Disney Plus^{(Disney Plus speed recommendations)} . Si aad u soo gudbiso nuxurka Qeexid Sare^{(High-Definition)} (HD) iyo 4K ( UHD ) ee Disney Plus , waxaad u baahan doontaa isku xidhka shabakad oo leh xawaraha ugu yar ee 5.0 Mbps iyo 25 Mbps , siday u kala horreeyaan.

Isticmaal^(Use) qalabka shabakada sida SpeedOf.me , Speedtest.net , ama Fast.com si aad u go'aamiso awooda shabakadaada. Booqo shabakadaha sare ee shabakada aaladdaada oo barbar dhig "Xawaaraha soo dajinta" talooyinka Disney Plus.

Dib u billow router kaaga haddii xawarahaaga intarneetku hoos uga dhaco shardigii loo baahnaa. Taasi waa inay kaa caawisaa dib u cusboonaysiinta oo ay xoojiso xawaaraha isku xirka Wi-Fi-gaaga. Geli qalabkaaga iyo ka saarida qaabka diyaarada ee moobilka ama tablets-ka oo isku day mar kale.

Waa inaad sidoo kale isku daydaa inaad dejiso isku-xidhka shabakada-ka saar aaladaha aan la aqoonsan/awoodda shaqayn oo joojiso xarakaadka baaxada leh ee culus sida ciyaaraha khadka tooska ah, cusboonaysiinta abka, soo dejinta faylalka, iwm.

Dib u deji dejinta routerkaaga si ay u noqoto mid sax ah ama la xidhiidh bixiyahaaga intarneedka haddii xawaaruhu uu yahay mid gaabis ah ama aan degganayn. Waxaa laga yaabaa inaad ku dhufatay xadkaaga isticmaalka, ama ISP- gaaga ayaa hakiyay xawaaraha isku xirka.

Isku day inaad ka daawato macluumaadka abka kale ee daawashada sida Netflix, Hulu, Amazon Prime Video , ama YouTube . Haddii aadan ka daadi karin macluumaadka abka kasta, isku day inaad sare u qaaddo xawaaraha shabakadaada^{(maximizing your network speed)} oo hubi in qalabkaagu si sax ah u shaqeeyo. Haddii kale^(Otherwise) , hubi heerka server-ka Disney Plus haddii dhibaatadu gaar u tahay Disney Plus .

2. Hubi heerka server-ka Disney Plus

Cilad-xumada dhinaca server-ka waxay kicin kartaa digniinaha "Code 41" iyo "Error Code 12" ee qalabkaaga. Haddii qalabkaagu furmi waayo Disney Plus , madal qulqulka mareegaha waxay u badan tahay inay dayactir ku jiraan ama ay culays ku yihiin taraafig aad u sarreeya oo aan caadi ahayn. 

Aaladaha kormeerka goobta sida DownDetector waxay kaa caawin karaan in la ogaado wakhtiga seerfarka, maqnaanshaha, codsiga culayska badan, iyo arrimaha kale ee la xidhiidha server-ka. Haddii DownDetector ay ka warbixiso dhibaato ama Disney Plus ay soo bandhigto mid ka mid ah koodka qaladka ee kor lagu soo sheegay, waa inaad sugtaa ilaa serferada Disney Plus^{(Disney Plus)} ay dib u shaqaynayaan.

3. Dami VPN-kaaga

Waxaa laga yaabaa inaadan awoodin inaad gasho Disney Plus haddii aad isticmaaleyso isku xirka Shabakadda Gaarka ah ee^{(Private Network)} Virtual ( VPN ). Waxa kale oo suurtogal ah in la helo "Error Code 73" iyo "Error Code 31" haddii Disney Plus aysan xaqiijin karin goobtaada. Haddii aad isticmaaleyso VPN , dami oo isku day inaad mar kale furto Disney Plus .

Deminta adeegyada goobta waxay sidoo kale ka ilaalin kartaa Disney Plus inay si sax ah ugu shaqeyso aaladaha mobilada.

Haddii aad ku dhex qulqulayso Disney Plus iPhone ama iPad, aad Settings > Services Location^{(Location Services)} , oo ku beddel Adeegyada Goobta^{(Location Services)} .

Qalabka Android, aad Settings > Location oo dami goobta Isticmaalka^{(Use location)} .

4. Xaqiiji goobaha saacada/waqtiga

Qalabkaagu waxa uu u baahan yahay in uu lahaado wakhtiga saxda ah ee loogu talagalay Disney Plus in ay isku xidho fiidyaha Dejinta saacadaha khaldan^(Incorrect) waxay kicin karaan "Error Code 38" iyo fariimaha kale ee khaladka ah. Hubi jaangooyooyinka wakhtiga qalabkaaga oo hubi in uu la siman yahay aaggaaga wakhtiga.

5. Hubi Ku-habboonaanshaha Aaladda

Disney Plus waxay ku shaqeysaa aalado kala duwan oo kala duwan— TV-yada^(TVs) casriga ah, taleefannada casriga ah, tablet-yada, konsoleyaasha ciyaaraha (Xbox ama Playstation), daalacashada webka, sanduuqyada sare-u-qaadka, iwm. Si kastaba ha ahaatee, madal baahinta ma taageerto dhammaan aaladaha.

Haddii Disney Plus aysan ka shaqeyneynin iPhone, iPad, ama iPod Touch, hubi inay ku shaqeeyaan iOS 12.0 ama ka dib. Aaladaha mobilada ee Android, Disney Plus ^(Android)waxay^{(Disney Plus)} taageertaa Android Lollipop v5.0 ama wixii ka dambeeya. Android TV, waxaad u baahan doontaa inaad haysato Android TV OS 5.0^{(Android TV OS 5.0)} ama ka dib si aad u isticmaasho Disney Plus .

Maqaalkani taageerada ee degelka Disney Plus^{(support article on Disney Plus’ website)} wuxuu daboolayaa shuruudaha guud (software iyo hardware) ee agabyada la taageeray.

6. Cusbooneysii Browserkaaga

Disney Plus waxay ku talinaysaa in la isticmaalo noocii u dambeeyay browserka si aad ugu raaxaysato khibrada socodka ugu fiican. Cusbooneysii biraawsarkaaga haddi Disney Plus aanu ka shaqaynayn kombayutarka-Windows PC, Mac , iyo Chromebook . Ka gudub shuruudaha biraawsarkaaga ee Disney Plus^{(Disney Plus’ browser requirements)} si aad u hesho macluumaad dheeraad ah.

7. Xidh oo dib u fur Disney Plus

Xir Disney Plus^{(Close Disney Plus)} , sug 5-10 sekan, oo dib u fur abka. Haddii aad ku dhex qulqulayso Disney Plus qalabka Android , ku qas xidh abka^{(force close the app)} , nadiifi xogta kaydinta, oo isku day markale.

Waxa kale oo aad ku qasbi kartaa-ku xidhidhiyaha Disney Plus^{(Disney Plus)} aaladaha qulqulka leh sida Amazon Fire TV, Fire TV Stick , iyo Google Chromecast . U tag buug-tilmaameedka qalabkaaga^(Head) si aad u barato sida loo xidho oo loo nadiifiyo xogta khasnadaha abka.

8. Xidh Apps kale

App - ka Disney Plus waxaa laga yaabaa inuu shilmo ama baraf galo haddii qalabkaagu ka maqan yahay xusuusta Helitaanka Random ee ku filan (RAM)^{(Random Access Memory (RAM))} . Xidh ama ku qasab abka aanad isticmaalayn oo hubi haddii taasi xalliso dhibaatada.

9. Cusbooneysii Disney Plus

Haddii ay bug-fuulan tahay, Disney Plus waxaa laga yaabaa inay joojiso shaqada si sax ah ama waxay tuurtaa koodka khaladaadka. Markaa, u gudub dukaanka app-ka ee aaladda oo hubi inaad haysato noocii ugu dambeeyay ee abka oo lagu rakibay qalabkaaga qulqulka.

Haddii Disney Plus ay ku dhegan tahay shaashadda rarka ee iPhone kaaga, iPadka, ama Apple TV, u gudub bogga Disney Plus ee App Store^{(Disney Plus page on the App Store)} oo cusboonaysii abka. Qalabka ku shaqeeya Android, ka cusboonaysii Disney Plus Play Store . Qalabka Amazon Fire TV, ka raadi Disney Plus oo cusboonaysii abka haddii nooc cusubi jiro.

Waxaan kugula talineynaa inaad shido Cusbooneysiinta App-ka tooska^{(Automatic App Updates)} ah ee ku jirta menu-ka dejinta qalabkaaga. Taasi waxay kicin doontaa qalabkaaga qulqulka inuu si toos ah u cusboonaysiiyo Disney Plus (iyo abka kale) ee gadaasha marka nooc cusub la heli karo.

10. Cusbooneysii Aalladda Socodsiintaada

Disney Plus waxaa laga yaabaa inay xumaato haddii nidaamka hawlgalka qalabkaaga (OS) ama firmware uu dhacay. Hubi liiska dejinta qalabkaaga oo u cusboonaysii OS-giisa noocii ugu dambeeyay.

Dib u billow qalabkaaga daawashada haddii dhibaatadu sii socoto ka dib marka la rakibo cusbooneysiinta firmware. Xalkan cilad-raadinta wuxuu hagaajin karaa arrimaha Disney ee aaladaha mobilada, ^(Disney)TV-yada^(TVs) smart , sanduuqyada-sare, iwm.

11. Ka bax Disney Plus

Waxaad shaashaddaada ka heli doontaa fariinta " Error Code 30 " haddii ^{(Error Code 30)}Disney Plus aysan ku xirin karin qalabkaaga rukunka. Ka bax Disney ^(Sign)Plus^{(Disney Plus)} oo dib u geli macluumaadka akoonkaaga si aad u xalliso dhibaatadan.

12. Dib u bilow Qalabkaaga

Haddii Disney Plus iyo codsiyada kale ay ku guuldareystaan ​​inay si sax ah u shaqeeyaan - laga yaabee, inay barafayaan ama burburayaan - dami aaladdaada qulqulka oo dib u shid hal daqiiqo ka dib.

Haddii kale, ka saar aaladda isha korantada oo dib ugu xidh. Ku xidh qalabkaaga intarneedka oo bilaw Disney Plus ka hor inta aanad furin abka kale. Tallaabadan cilad-raadinta waxay kaa caawin kartaa hagaajinta arrimaha shaashadda madow iyo fariimaha kale ee khaladka ah.

13. Nadiifi Xogta Goobta Disney Plus

Barowsarkaaga ayaa laga yaabaa inuu la kulmo arrimo ku shubaya Disney Plus haddii cookies-ka iyo xogta goobta ay kharribaan. Tirtiridda xogta goobta Disney Plus ayaa xallin doonta arrimahan. Kahor intaadan sii wadin, si kastaba ha ahaatee, isku day inaad Disney Plus ka gasho browser kale.

Haddii aad ku daadi karto filimada daalacashada kale, nadiifi cookies-ka Disney Plus iyo xogta goobta browserka dhibaatada leh.

Ka tirtir xogta Disney Plus Google Chrome^{(Delete Disney Plus’ Data in Google Chrome)}

Gudaha Google Chrome, ku qor ama ku chrome://settings/siteData ee ciwaanka ciwaanka, oo tabo Geli^(Enter) / Soo celi^(Return) . Ku qor disneyplus barta raadinta oo dooro Ka saar Dhammaan Muujin^{(Remove All Shown)} .

Ka tirtir xogta Disney Plus ee Mozilla Firefox^{(Delete Disney Plus’ Data in Mozilla Firefox)}

Haddii aadan ka daadi karin Disney Plus gudaha Firefox , raac tillaabooyinkan si aad u nadiifiso cookies-ka adeegga baahinta iyo xogta goobta.

1. Ku qor ama ku dheji about:preferences#privacy ee barta ciwaanka oo tabo Geli^(Enter) / ku soo celi^(Return) kiiboodhka.
2. Dooro Maaree Xogta^{(Manage Data)} qaybta " Kukiyada^(Cookies) iyo Xogta Goobta"

1. Ku qor diskeyplus^(disneyplus) barta raadinta, dooro Ka saar Dhammaan Muujin^{(Remove All Shown)} , oo dooro Badbaadinta Isbedelada^{(Save Changes)} .

Tirtir xogta Disney Plus gudaha Safari^{(Delete Disney Plus’ Data in Safari)}

Xir dhammaan tabaha Disney Plus ee ^{(Disney Plus)}Safari oo raac tillaabooyinka hoose:

1. Ka dooro Safari on the menu bar oo dooro Preferences .

1. Madaxa tab "Privacy" oo dooro Maaree Xogta Mareegta^{(Manage Website Data)} .

1. Ku qor diskooga^(disney) goobta raadinta, dooro dhammaan ka saar^{(Remove All)} oo dooro La sameeyay^(Done) .

Ka tirtir xogta Disney Plus ee Microsoft Edge^{(Delete Disney Plus’ Data in Microsoft Edge)}

Ku dhaji edge://settings/siteData ee biraawsarkaaga ciwaanka ,tabo Gelida ,ku qor disneyplus ^(Enter)bar^(disneyplus) -raadinta,oo dooro Ka saar dhammaan kuwa muuqda^{(Remove all shown)} . 

Ku fur Disney Plus tab cusub oo hubi haddii aad awoodid inaad daawato filimada iyo bandhigyada TV-ga dhib la'aan. Fiiri casharkayaga ku saabsan hagaajinta bogagga shabakadda ee si tartiib tartiib ah u shuba^{(tutorial on fixing web pages that load slowly)} haddii browserkaagu aanu weli soo gelin Disney Plus . 

14. Dib u rakib Disney Plus

Ka masax abka ^(Delete)Disney Plus qalabkaaga qulqulka haddii mid ka mid ah tillaabooyinka cilad-baadhistu aanay xallin arrinta. Tixraac support article on the Disney+ Help Center website si aad u barato sida loo tirtiro oo dib loogu rakibo abka daawashada kombayutarkaga, TV-ga, aaladda gacanta, iwm.

La xidhiidh Taageerada Macmiilka

Kanaalada adeegga macaamiisha ee Disney Plus^{(Disney Plus)} waa la heli karaa habeen iyo maalin. Booqo Xarunta Caawinta Disney Plus^{(Disney Plus Help Center)} , u rog dhanka hoose ee bogga, oo dooro Wada sheekaysiga Tooska^{(Live Chat)} ah ama xulashada Na soo wac^{(Call Us)} .

Ma gaari kartaa taageerada macaamiisha? Ku dhex mar isku-dhafkan koodka khaladka ah ee Disney Plus^{(compilation of Disney Plus error codes)} iyo hagaajintooda.

Disney Plus Not Working? 14 Fixes to Try

Yоu’re most likеly on this page because Disney Plus is displaying some strange error codes on your device. Or because the streaming app/service is exhibiting other problems.

This article highlights 14 potential fixes to common issues and error codes you might encounter on Disney Plus.

Why Is Disney Plus Not Working?

Connectivity issues, temporary system glitches, incorrect clock settings, corrupt browser cache, device compatibility issues, and problems with your Disney Plus account or subscription will interrupt Disney+ services on your device.

Go through the troubleshooting fixes listed below for more information on fixing Disney Plus issues on supported devices.

1. Check Your Internet Speed

Disney Plus may fail to load content on your streaming device if your internet connection doesn’t meet Disney Plus speed recommendations. To stream High-Definition (HD) and 4K (UHD) content on Disney Plus, you’ll need a network connection with a minimum download speed of 5.0 Mbps and 25 Mbps, respectively.

Use web-based tools like SpeedOf.me, Speedtest.net, or Fast.com to determine your network strength. Visit any websites above on your device’s web browser and compare the “Download Speed” to Disney Plus’ recommendations.

Restart your router if your internet speed falls below the requirement. That should help refresh and boost your Wi-Fi connection speed. Put your device in and out of airplane mode on mobile phones or tablets and try again.

You should also try to decongest the network—disconnect unrecognized/idle devices and suspend bandwidth-heavy activities like online gaming, app updates, file downloads, etc.

Reset your router’s settings to factory default or contact your internet provider if the connection speed remains slow or unstable. You may have hit your usage limit, or your ISP throttled the connection speed.

Try watching content on other streaming apps like Netflix, Hulu, Amazon Prime Video, or YouTube. If you can’t stream content on any app, try maximizing your network speed and ensure your device is working correctly. Otherwise, check Disney Plus’ server status if the problem is specific to Disney Plus.

2. Check Disney Plus’ Server Status

Server-side malfunctions could trigger the “Error Code 41” and “Error Code 12” alerts on your device. If your device won’t open Disney Plus, the streaming platform’s servers are probably under maintenance or overburdened with an unusually high traffic surge. 

Site-monitoring tools like DownDetector can help detect server downtime, outage, request overload, and other server-related issues. If DownDetector reports a problem or Disney Plus displays any of the above-mentioned error codes, you’ll have to wait until Disney Plus’ servers are back up and running.

3. Disable Your VPN

You may not be able to access Disney Plus if you’re using a Virtual Private Network (VPN) connection. It’s also possible to get the “Error Code 73” and “Error Code 31” if Disney Plus can’t verify your location. If you’re using a VPN, turn it off and try opening Disney Plus again.

Disabling location services could also prevent Disney Plus from working correctly on mobile devices.

If you’re streaming Disney Plus on an iPhone or iPad, go to Settings > Location Services, and toggle on Location Services.

On Android devices, go to Settings > Location and toggle on Use location.

4. Verify Clock/Time Settings

Your device needs to have the correct time settings for Disney Plus to sync videos. Incorrect clock settings may trigger the “Error Code 38” and other error messages. Check your device’s time settings and ensure it aligns with your timezone.

5. Check for Device Compatibility

Disney Plus works on a wide variety of devices—smart TVs, smartphones, tablets, gaming consoles (Xbox or Playstation), web browsers, set-top boxes, etc. However, the streaming platform doesn’t support all devices.

If Disney Plus isn’t working on your iPhone, iPad, or iPod Touch, make sure they’re running iOS 12.0 or later. On Android mobile devices, Disney Plus supports Android Lollipop v5.0 or later. For Android TV, you’ll need to have Android TV OS 5.0 or later to use Disney Plus.

This support article on Disney Plus’ website covers the comprehensive (software and hardware) requirements for supported devices.

6. Update Your Web Browser

Disney Plus recommends using the latest browser version to enjoy the best streaming experience. Update your browser if Disney Plus isn’t working on your computer—Windows PC, Mac, and Chromebook. Go through Disney Plus’ browser requirements for more information.

7. Close and Reopen Disney Plus

Close Disney Plus, wait for 5-10 seconds, and reopen the app. If you’re streaming Disney Plus on an Android device, force close the app, clear its cache data, and try again.

You can also force-close Disney Plus on streaming devices like Amazon Fire TV, Fire TV Stick, and Google Chromecast. Head to your device’s instruction manual to learn how to force-close and clear apps’ cache data.

8. Close Other Apps

The Disney Plus app may crash or freeze if your device lacks enough Random Access Memory (RAM). Close or force-close apps you aren’t using and check if that resolves the problem.

9. Update Disney Plus

If it’s bug-ridden, Disney Plus may stop working correctly or throw some error codes. So, head to your device’s app store and ensure you have the latest version of the app installed on your streaming device.

If Disney Plus is stuck on the loading screen on your iPhone, iPad, or Apple TV, head to the Disney Plus page on the App Store and update the app. For Android-powered devices, update Disney Plus from the Play Store. On Amazon Fire TV devices, search for Disney Plus and update the app if there’s a new version.

We recommend turning on Automatic App Updates in your device’s settings menu. That’ll trigger your streaming device to automatically update Disney Plus (and other apps) in the background when a new version is available.

10. Update Your Streaming Device

Disney Plus could malfunction if your device’s operating system (OS) or firmware is out-of-date. Check your device’s settings menu and update its OS to the latest version.

Restart your streaming device if the problem continues after installing a firmware update. This troubleshooting solution can fix Disney issues on mobile devices, smart TVs, set-top boxes, etc.

11. Sign Out of Disney Plus

You’ll get the “Error Code 30” message on your screen if Disney Plus cannot link your device to your subscription. Sign out of Disney Plus and re-enter your account information to fix this problem.

12. Restart Your Device

If Disney Plus and other applications fail to work properly—perhaps, they’re freezing or crashing—turn off your streaming device and turn it back on after a minute.

Alternatively, unplug the device from its power source and plug it back in. Connect your device to the internet and launch Disney Plus before opening any other app. This troubleshooting step can help fix black screen issues and other error messages.

13. Clear Disney Plus Site Data

Your browser may encounter issues loading Disney Plus if the site’s cookies and data are corrupt. Deleting Disney Plus’ site data will resolve these issues. Before you proceed, however, try accessing Disney Plus on a different browser.

If you can stream movies on other browsers, clear Disney Plus’ cookies and site data on the problematic browser.

Delete Disney Plus’ Data in Google Chrome

In Google Chrome, type or paste chrome://settings/siteData in the address bar, and press Enter/Return. Type disneyplus in the search bar and select Remove All Shown.

Delete Disney Plus’ Data in Mozilla Firefox

If you can’t stream Disney Plus in Firefox, follow these steps to clear the streaming service’s cookies and site data.

1. Type or paste about:preferences#privacy in the address bar and press Enter/Return on the keyboard.
2. Select Manage Data in the “Cookies and Site Data” section.

1. Type disneyplus in the search bar, select Remove All Shown, and select Save Changes.

Delete Disney Plus’ Data in Safari

Close all Disney Plus tabs in Safari and follow the steps below:

1. Select Safari on the menu bar and select Preferences.

1. Head to the “Privacy” tab and select Manage Website Data.

1. Type disney in the search bar, select Remove All and select Done.

Delete Disney Plus’ Data in Microsoft Edge

Paste edge://settings/siteData in your browser’s address bar, press Enter, type disneyplus in the search bar, and select Remove all shown. 

Open Disney Plus in a new tab and check if you’re able to stream movies and TV shows without issues. Check out our tutorial on fixing web pages that load slowly if your browser still doesn’t load Disney Plus. 

14. Reinstall Disney Plus

Delete the Disney Plus app from your streaming device if none of the troubleshooting steps resolve the issue. Refer to this support article on the Disney+ Help Center website to learn how to uninstall and reinstall the streaming app on your computer, TV, mobile device, etc.

Contact Customer Support

Disney Plus customer service channels are available round-the-clock. Visit the Disney Plus Help Center, scroll to the bottom of the page, and select the Live Chat or Call Us option.

Can’t reach customer support? Go through this compilation of Disney Plus error codes and their respective fixes.

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