Ka shaqaynta guriga ayaa noqonaysa mid caan ah oo inta badan ku lug leh ku xidhidhiyaha kombuyutarka meel fog^{(connecting to a computer remotely)} . Si kastaba ha ahaatee, dad badan oo markii ugu horeysay samaynaya waxay la kulmaan dhibaatooyin iyo khaladaad kala duwan. Midda ugu badan waa qaladka "desktop-ka fog ma heli karo kumbiyuutarka".

Maxay tani u dhacaysaa sideese u xalin kartaa?

Qalabka Remote Desktop ( RDP ) ee la socda Windows 10 waa waxa noo ogolaanaya inaan ku xidhno kombuyuutar kale oo Windows ah oo ka yimid meel fog^{(connect to another Windows computer from a remote location)} . Waxa kaliya ee aad u baahan tahay waa magaca isticmaalaha iyo erayga sirta ah ee aaladda. Ilaa inta aad leedahay xiriir adag, waxaad ku xidhi kartaa kombiyuutar kasta meel kasta oo adduunka ah oo uu ku yaal.

Nasiib darro, waxaa jira waxyaabo gaar ah oo kaa hor istaagi kara inaad ku xirto desktop-ka fog. Maqaalkan, waxaanu ku eegaynaa dhibaatooyinka ugu badan ee kaa hor istaaga inaad dejiso xidhiidhka fog iyo sida loo xalliyo.

Sababaha^(Reasons) Caadiga ah ee Matoorka fog-fog uusan u heli^(Find) karin Kombiyuutarka^(Computer)

Kahor intaadan bilaabin adeegsiga mid ka mid ah xalalkayaga, waa inaad ka warqabtaa sababaha ugu badan oo aad isku daydo inaad ogaato midka dambiilaha ah. Qaarkood aad bay u fududahay in la xalliyo iyada oo aan la helin aqoonta farsamada.

1. Xiriirka Internetka oo Xun^{(1. Bad Internet Connection)}

Hubi in xidhiidhkaaga intarneetku^{(internet connection)} si sax ah loo dejiyay.

2. Cusbooneysiinta Daaqadaha^{(2. Windows Updates)}

Xaaladaha qaarkood, cusboonaysiinta Windows waxay ka hor istaagi kartaa ^(Windows)Desktop-ka fog^{(Remote Desktop)} inuu u shaqeeyo sidii la rabay. Tan waxa u sabab ah faylal kharriban. Helitaanka cusboonaysiinta gaarka ah ee isku dhacyada RDP waxay noqon kartaa mid adag waana inaad gacanta ku raadisaa sababta. Waxaa laga yaabaa inaad la tacaaleyso cilada cusboonaysiinta Windows^{(Windows update error)} .

3. Kahortagga fayraska ayaa xannibaya RDP^{(3. Antivirus Blocks RDP)}

Haddii aad isticmaalayso antivirus qolo saddexaad^{(third-party antivirus)} marka lagu daro Difaaca Windows^{(Windows Defender)} , waxa laga yaabaa inay xannibayso xidhiidhka fog ee desktop-ka. Si kastaba ha ahaatee, Difaaca Windows^{(Windows Defender)} waxa kale oo uu keeni karaa qaladka "desktop-ka fog kuma xidhi karo kumbiyuutarka fog" haddii aan si habboon loo habayn. 

Sida ugu fudud ee lagu ogaan karo in antivirus-ku uu eed leeyahay waa in la joojiyo. Haddii RDP ay ku bilowdo shaqada natiijada, markaa waad heshay arrinta.

4. Mishiinada fog ayaa dami ama go'ay^{(4. Remote Machine Is Turned Off or Disconnected)}

Waxay noqon kartaa mid fudud sida mashiinkaaga fog ee la damiyo. Hubi^(Make) in kombuyuutarka fog uu shid yahay oo laga heli karo shabakada Intaa waxaa dheer, gelitaanka fog waa in sidoo kale la furo.

5. Aqoonsi khaldan^{(5. Wrong Credentials)}

Hubi^(Make) inaad haysato magaca martida saxda ah. typo-ga fudud ayaa kaa hor istaagi kara inaad ku xidhid kombayutarka fog.

Sida loo hagaajiyo Mishiinka Fog-fog ma heli^(Find) karo Kombiyuutarka^(Computer)

Haddii aadan garan karin sababta ka dambeysa qaladka "Desktop fog ma heli karo kumbuyuutarka", bilow inaad tallaabo-tallaabo u adeegsato xalalka hoose.

1. Habee Firewall kaaga^{(1. Configure Your Firewall)}

Haddii aad curyaamiso antivirus kaaga oo taasi xallisay khaladkii, waxaad u baahan tahay inaad habayso si aad u joojiso xannibaadda RDP . Waa inaadan ka tagin kombiyuutarkaaga isagoo aan ilaalinayn. Hagahan aawadood, waxaanu u qaadanaynaa inaad isticmaalayso difaaca Windows^{(Windows Defender)} ee la socda nidaam kasta Windows 10 . Si kastaba ha noqotee, waxaad si fudud ula qabsan kartaa tillaabooyinka soo socda antivirus kasta oo kale. Waxyaabaha daruuriga ah waa isku mid.

Ka bilow gelitaanka Dab-damiska Windows Defender^{(Windows Defender Firewall)} . Waxaad ka heli kartaa Control Panel ama waxaad si fudud ugu qori kartaa "Windows Defender" sanduuqa raadinta.

Dhinaca bidix ee shaashadda, dooro "Oggolow app ama sifo dhexda Windows Defender Firewall." Waxaad arki doontaa liiska codsiyada iyo dekedaha loo oggol yahay ama laga xannibay inay dhex maraan firewall-ka.

Si aad u bedesho settings-ka waxaad u baahan tahay marka hore inaad gujiso badhanka " Beddel^(Change) Settings" ee ku yaala dhanka midig ee sare. Kadib hoos u dhaadhac si aad u heshid Kaalmada Fog^{(Remote Assistance)} iyo Desktop Fog^{(Remote Desktop)} . Guji sanduuqyada hubinta ee gaarka ah^(Private) iyo kuwa guud^(Public) si aad ugu oggolaato abkan inay dhex maraan dabka. 

Haddii dabku uu ahaa dhibka, waa inaad awoodid inaad ku xidhid kombuyutarka fog. Haddii kale^(Otherwise) , isku day inaad dalbato mid ka mid ah hagaajinta hoose.

2. Dari Adeegyada RDP^{(2. Enable RDP Services)}

Ma awoodi doontid inaad ku xirto mashiinka fog haddii mid ka mid ah adeegyada desktop-ka fog uu naafo yahay. Hubi^(Make) in adeegyada soo socda ay ka shaqeeyaan labada mishiin:

• Adeegyada Desktop^{(Remote Desktop Services)} Fog ( Term Service )
• Dib u habeeyaha Dekadda Isticmaalaha Adeegga Desktop-ka Fog^{(Remote Desktop Services UserMode Port Redirector)} ( UmRdpService )

Si aad u hubiso, taabo CTRL + ALT + DELETE si aad u bilawdo Maareeyaha Hawsha^{(Task Manager)} . Guji ^(Click)Adeegyada^(Services) oo rog ilaa aad ka hesho labada adeeg.

Waa inay si caadi ah u shaqeeyaan, laakiin haddii aysan ahayn, waxaad ku soo celin kartaa isla markiiba amarka. Fur deg degga amarka oo ku qor amarka soo socda ee Adeegyada ^(Services)Desktop Fog^{(Remote Desktop)} :

sc config TeamService start = demand

Haddii Iskuduwaha Dekadda IsticmaalahaMode Services Services^{(Remote Desktop Services UserMode Port Redirector)} aanu shaqaynayn, dabadeed ku qor amarka soo socda:

sc config UmRdpService start = demand

Xasuusnoow^(Remember) in adeegyadani ay ku shaqeeyaan labada kombiyuutar.

3. Nadiifi DNS Cache  ^{(3. Clear DNS Cache  )}

Haddii qaladku sii jiro "Desktop-ka fog ma heli karo kumbiyuutarka", waa in aad nadiifisaa kaydiyaha DNS-ka^{(flush the DNS cache)} . Fur deg degga amarka oo ku qor xariiqda soo socota console-ka:

ipconfig /flushdns

Riix Gelida^(Enter) oo isku day inaad ku xidhid kombayutarka fog. Haddii ciladu soo baxdo, isku day xalka xiga.

4. Dib u dajin warqadaha aqoonsiga  ^{(4. Reset Credentials  )}

Markaad ku xidho mishiinka fog, waxa laga yaabaa in si toos ah loo codsado aqoonsiga aad hore u isticmaashay. Tani waxay keeni kartaa arrimo haddii aanay sax ahayn ama ku habboonayn miiska aad isku dayayso inaad ku xidho.

Fur app-ka Xidhiidhka Maskaxda fog^{(Remote Desktop Connection)} , oo geli ciwaanka IP-ga ee saxda ah kombayutarka aad isku dayayso inaad ku xidho. Haddii kale, waxaad ka maareyn kartaa aqoonsigaaga guddiga xisaabaadka isticmaalaha^{(User Accounts)} oo aad ka heli karto Control Panel . Samee isbeddellada lagama maarmaanka ah, laba-hubi, oo kaydi.

5. Nadiifi Taariikhda Xiriirada Adigoo Adeegsanaya Diiwaanka Daaqadaha^{(5. Clear the Connections History Using the Windows Registry)}

Mararka qaarkood, kaydka Xidhiidhada Maskaxda^{(Remote Desktop Connections)} Fog ayaa ah waxa khaladka keenaya. Isku day inaad ka nadiifiso taariikhda isku xidhka Diiwaanka Windows^{(Windows Registry)} .

Furo Tifaftiraha Diiwaanka^{(Registry Editor)} adiga oo ku dhejinaya "tafatiraha diiwaanka" sanduuqa raadinta oo furaya abka. Haddii kale, waxaad isticmaali kartaa daaqada wada hadalka "Run" oo ku qor "regedit."

Aad galka macmiilka ee Terminal Server^{(Terminal Server Client)} oo tirtir wixii MRU ah ee aad hesho. Haddii ay dhibaato kaa haysato helista galka, tag Edit , dooro Find , oo ku qor "Terminal Server Client" sanduuqa raadinta.

Xaaladdan oo kale, ma jiraan gelinta MRU oo la tirtiro. Haddii ay jiraan, waxaad ku arki doontaa iyaga guddiga saxda ah. Si aad iyaga uga saarto, midig-guji iyaga oo dooro Delete option.

6. Hubi Dekedda RDP^{(6. Check the RDP Port)}

Inta aad ku jirto gudaha Tifaftiraha Diiwaanka^{(Registry Editor)} , waa inaad hubisaa dekedda dhegaystaha ee RDP isticmaasho. Sida caadiga ah, dekedda 3389 ayaa la isticmaalaa. Si kastaba ha noqotee, haddii codsi kale uu isticmaalayo isla deked la mid ah, waxaad heli doontaa qaladka "Desktop-ka fog ma heli karo kumbuyuutarka".

Fur Tifaftiraha Diiwaanka^{(Registry Editor)} oo aad tusaha RDP-Tcp . Waxaad isticmaali kartaa shaqada Find gudaha tab Edit si aad u badbaadiso wakhtiga raadinta.

Raadi PortNumber oo hubi nambarka dekedda dhegeystaha sida ka muuqata sawirka kore. Sida ku xusan, 3389 waa inuu noqdaa mid ku habboon. Aan u beddelno 3388 beddelkeeda, si aan u aragno haddii aan ku xidhi karno mishiinka fog anagoo adeegsanayna deked kale.

Si aad wax uga beddesho lambarka dekedda, midig-guji PortNumber oo dooro wax ka beddel^(Modify) . Tani waxay furaysaa daaqada tafatirka

Sida caadiga ah, waxaad u badan tahay inaad ku arki doonto "d3d" goobta xogta. Taasi waa hexadecimal lambarka dekedda 3389. Si aad u bedesho lambarkaas, u beddel jajab tobanle adiga oo saxaya ikhtiyaarka tobanlaha^(Decimal) . Kadibna ku qor 3388 goobta xogta qiimaha. Hadda isku day inaad ku xidhid kombayutarka fog

7. Hubi guryaha shabakada^{(7. Check the Network Properties)}

Codsiga Desktop-ka fog^{(Remote Desktop)} mararka qaarkood ma jecla shabakadaha dadweynaha oo wuxuu xannibaa sababo ammaan dartood. Hubi dejinta shabakadaada oo hubi inaad u dejiso astaanta gaarka ah.

Furo codsiga Settings oo aad ^(Settings)Shabakadda & Internetka^{(Network & Internet)} . Guji Xaaladda^{(Status )} oo dooro Guryaha^(Properties) ku yaal guddida saxda ah.

Hoosta Shabakadda Shabakadda^{(Network Profile)} , dooro Mid Gaar ah^(Private) .

Isku day inaad ku xidho kombayutarka fog mar labaad.

Ku xidhida Desktop Fog

Waxaan rajeyneynaa in mid ka mid ah xalalkan uu kuu shaqeeyay. Qaladka " Misktop-^(Remote) ka fog ma heli karo kumbiyuutarka" waa wax caadi ah sababtoo ah arrimo badan ayaa sababi kara. Waxa ugu fiican ee la sameeyo waa in aad hal mar xaliso ilaa aad ka hesho mid shaqaynaya. Noo sheeg hagaajinta kuu shaqeysay faallooyinka hoose.

FIX: Remote Desktop Can’t Find the Computer Error

Working from home is becoming more common and often involves connecting to a computer remotely. However, many people who are doing it for the first time encounter various problems and errors. The most common one is the “remote desktop can’t find the computer” error.

Why is this happening and how can you solve it?

The Remote Desktop (RDP) feature that comes with Windows 10 is what allows us to connect to another Windows computer from a remote location. All you need is the device’s username and password. As long as you have a solid connection, you can connect to any computer no matter where in the world it’s located.

Unfortunately, there are certain things that can prevent you from connecting via remote desktop. In this article, we’re going to explore the most common problems that prevent you from setting a remote connection and how to solve them.

Common Reasons Why Remote Desktop Can’t Find the Computer

Before you start applying any of our solutions, you should be aware of the most common causes and try to identify which one is the culprit. Some of them are extremely easy to solve without any tech know-how.

1. Bad Internet Connection

Make sure your internet connection is set up properly.

2. Windows Updates

In some cases, a Windows update can prevent the Remote Desktop from working as it should. This is due to corrupt files. Finding the specific update that conflicts with RDP can be challenging and you’ll have to manually look for the cause. You might be dealing with a Windows update error.

3. Antivirus Blocks RDP

If you’re using a third-party antivirus in addition to Windows Defender, it might be blocking the remote desktop connection. However, Windows Defender can also cause the “remote desktop can’t connect to the remote computer” error if it’s not properly configured. 

The easiest way to find out if the antivirus is to blame is to disable it. If RDP starts working as a result, then you’ve found the issue.

4. Remote Machine Is Turned Off or Disconnected

It could be as simple as your remote machine being turned off. Make sure the remote computer is turned on and available on the network. Additionally, remote access has to be enabled as well.

5. Wrong Credentials

Make sure you have the correct hostname. A simple typo can prevent you from connecting to the remote computer.

How to Fix Remote Desktop Can’t Find the Computer

If you can’t identify the cause behind the “remote desktop can’t find the computer” error, start applying the solutions below step-by-step.

1. Configure Your Firewall

If you disabled your antivirus and that solved the error, you need to configure it to stop blocking RDP. You shouldn’t leave your computer unprotected. For the sake of this guide, we’re going to assume you’re using Windows Defender that comes with every Windows 10 system. However, you can easily adapt the following steps to any other antivirus. The essentials are the same.

Start by accessing the Windows Defender Firewall. You can find it in the Control Panel or you can simply type “Windows Defender” in the search box.

On the left side of the screen, choose “Allow an app or feature through Windows Defender Firewall.” You will see a list of applications and ports that are allowed or blocked to pass through the firewall.

To change the settings you first need to click on the “Change settings” button in the top right corner. Then scroll down to find Remote Assistance and Remote Desktop. Click on both Private and Public checkboxes to allow these apps to go through the firewall. 

If the firewall was the problem, you should be able to connect to the remote computer. Otherwise, try applying one of the fixes below.

2. Enable RDP Services

You won’t be able to connect to a remote machine if any of the remote desktop services are disabled. Make sure the following services are enabled on both machines:

• Remote Desktop Services (TermService)
• Remote Desktop Services UserMode Port Redirector (UmRdpService)

To check, press CTRL + ALT + DELETE to launch the Task Manager. Click on Services and scroll until you find the two services.

They should be running by default, but if they’re not, you can restore them through the command prompt. Open the command prompt and type the following command for Remote Desktop Services:

sc config TeamService start = demand

If the Remote Desktop Services UserMode Port Redirector is not running, then type the following command:

sc config UmRdpService start = demand

Remember that these services have to be running on both computers.

3. Clear DNS Cache  

If the “Remote desktop can’t find the computer” error persists, you should flush the DNS cache. Open the command prompt and type the following line in the console:

ipconfig /flushdns

Press Enter and try connecting to the remote computer. If the error appears, try the next solution.

4. Reset Credentials  

When you connect to a remote machine, the credentials you used in the past might be automatically applied. This can cause issues if they’re no longer valid or matching with the desktop you’re trying to connect to.

Open the Remote Desktop Connection app, and insert the correct IP address of the computer you’re trying to connect to. Alternatively, you can manage your credentials from the User Accounts panel that you can find in the Control Panel. Make the necessary changes, double-check, and save.

5. Clear the Connections History Using the Windows Registry

Sometimes, the Remote Desktop Connections cache is what’s causing the error. Try clearing the connections history from the Windows Registry.

Open the Registry Editor by typing “registry editor” in the search box and launching the app. Alternatively, you can use the “Run” dialog window and type “regedit.”

Go to the Terminal Server Client folder and delete any MRU entries you find. If you’re having difficulties finding the folder, go to Edit, select Find, and type “Terminal Server Client” in the search box.

In this case, there are no MRU entries to delete. If there are any, you will see them in the right panel. To remove them, right-click on them and select the Delete option.

6. Check the RDP Port

While you’re inside the Registry Editor, you should check the listener port that the RDP uses. By default, port 3389 is used. However, if another application is using the same port, you’ll get the “remote desktop can’t find the computer” error.

Open the Registry Editor and go to the RDP-Tcp directory. You can use the Find function inside the Edit tab to save time looking for it.

Search for PortNumber and check the number of the listener port as seen in the image above. As mentioned, 3389 should be the default. Let’s change it to 3388 instead, to see if we can connect to the remote machine using a different port.

To modify the port number, right-click on PortNumber and choose Modify. This opens the editing window.

By default, you will probably see “d3d” in the data field. That’s just hexadecimal for port number 3389. To change that number, switch to decimal by ticking the Decimal option. Then type 3388 in the value data field. Now try connecting to the remote computer.

7. Check the Network Properties

The Remote Desktop application sometimes doesn’t like public networks and blocks them for safety reasons. Check your network settings and make sure to set the profile to private.

Open the Settings application and go to Network & Internet. Click on Status and select Properties in the right panel.

Under Network Profile, choose Private.

Try to connect to the remote computer once again.

Connecting with Remote Desktop

We hope that one of these solutions worked for you. The “Remote desktop can’t find the computer” error is quite common because so many issues can cause it. The best thing to do is go one solution at a time until you find the one that works. Let us know which fix worked for you in the comments below.

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