Haddii markaad isku daydo inaad ku fuliso amarka TPM (Trusted Platform Module) ee kumbiyuutarka ^{(TPM (Trusted Platform Module))}Windows 10 oo ay ku guul darreysato Aqoonsiga Dhacdada 14^{(Event ID 14)} iyo/ama Aqoonsiga Dhacdada 17^{(Event ID 17)} , markaa boostadan waxaa loogu talagalay inay ku caawiso. Maqaalkan, waxaan ku aqoonsan doonaa sababaha suurtagalka ah, iyo sidoo kale waxaan ku siin doonaa xalalka ku habboon oo aad isku dayi karto inaad ka caawiso inaad yareyso arrintan.

Markaad la kulanto mid ka mid ah khaladaadka Aqoonsiga Dhacdada^{(Event ID)} , waxaad heli doontaa fariinta khaladka buuxa ee soo socota ee log dhacdada;

Log Name:      System
Source:        TPM
Date: 
Event ID:      14
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log Name:      System
Source:        TPM
Date: 
Event ID:      17
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The Trusted Platform Module (TPM) hardware failed to execute a TPM command.

Arintan aqoonsiga dhacdada 14 iyo 17^{(Event ID 14 and 17)} waxay u dhacdaa sababtoo ah arin la socota qalabka TPM oo ka hortagaya Windows inay la xiriirto oo u isticmaasho qalabka TPM ee hawlaha^{(using the TPM device for the functionalities)} ku tiirsan TPM sida BitLocker , Xaqiijinta Casriga ah^{(Modern Authentication)} iyo Aqoonsiga Jiilka Xiga^{(Next Generation Credentials)} .

Aqoonsiga dhacdada 14^{(Event ID 14)} iyo 17, amarka TPM oo guul daraystay^(TPM)

Haddii aad la kulanto ciladan Windows 10 arrinta, waxaad isku dayi kartaa habka lagu taliyey ee lagu sharraxay hoos si loo xalliyo arrinta.

Hubi^(Make) in cusbooneysiinta soo socota la rakibay:

• Cusboonaysiinta Xidhmada Adeegga Ugu Danbaysay (SSU) iyo Cumulative Update (CU) bishiiba mar^{(Servicing Stack Update (SSU) and monthly Cumulative Update (CU))} gudaha Windows
• Cusboonaysiinta la heli karo ee BIOS Firmware ama Qalabka TPM Firmware^{(TPM Device Firmware)} ee shabakadaha taageerada soo saaraha.

Haddii arrintu sii socoto, la xidhiidh iibiyaha qalabka ama soo saaraha qalabka si aad u ogaato qalabkaaga  TPM .

Hope this helps!

Fix Event ID 14 and 17 - TPM command failure on Windows 10

If when you attempt to execute a TPM (Trusted Platform Module) command on a Windows 10 computer and it fails with Event ID 14 and/or Event ID 17, then this post is intended to help you. In this post, we will identify the possible causes, as well as provide the appropriate solutions you can try to help you mitigate this issue.

When you encounter any of these Event ID errors, you will receive the following full error message in the event log;

Log Name:      System
Source:        TPM
Date: 
Event ID:      14
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log Name:      System
Source:        TPM
Date: 
Event ID:      17
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The Trusted Platform Module (TPM) hardware failed to execute a TPM command.

This Event ID 14 and 17 issue occurs because of an issue with the TPM device preventing Windows from communicating and using the TPM device for the functionalities that rely on TPM such as BitLocker, Modern Authentication and Next Generation Credentials.

Event ID 14 and 17, TPM command failure

If you’re faced with this error on Windows 10 issue, you can try the recommended workaround described below to resolve the issue.

Make sure the following updates are installed:

• Latest Servicing Stack Update (SSU) and monthly Cumulative Update (CU) in Windows
• Available update of the BIOS Firmware or TPM Device Firmware on manufacturer’s support websites.

If the issue persists, contact the hardware vendor or the device manufacturer to diagnose your TPM device.

Hope this helps!

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