Haddii aad isticmaaleyso Kooxaha Microsoft^{(using Microsoft Teams)} , markaa waxaa laga yaabaa inaad isticmaaleyso Cloud Call Queues muuqaalkiisa. Haddii aad la kulanto arrin kasta, halkaas oo safafka Wicitaannada Kooxaha Microsoft^{(Microsoft Teams Call Queues)} aysan shaqaynayn, ka dibna sii akhri si aad u ogaato sida loo hagaajiyo. Kahor hagaajinta, halkan waa xoogaa hordhac ah oo ku saabsan Kooxaha Microsoft^{(Microsoft Teams)} iyo muuqaalkeeda safafka wicitaanka Cloud^{(Cloud Call Queues)} .

Kooxaha Microsoft^{(Microsoft Teams)} iyo Cloud Call Queues feature

Kooxaha Microsoft^{(Microsoft Teams)} waa codsi weyn oo taageera ururada iyo shaqaalaha adduunka oo dhan. Waa app aad ku sheekeysan karto, kula kulmi karto, la wici karto, oo aad la kaashan karto qof kasta oo aad la shaqeyso. Waxaad wax walba ku samayn kartaa hal meel, iyada oo aan loo eegin meesha aad joogto. Dhab ahaantii waxa ay noqotay mid ka mid ah qalabka aadka loo raadsado ee la iskaga kaashado oo lagula xidhiidho kooxdaada.

Kooxaha Microsoft waxay caan u yihiin sida Skype for Business , sababtoo ah dhowr astaamood oo faa'iido leh. Iyadoo qayb ka ah xafiiska 365^{(Office 365)} suite, Kooxaha Microsoft^{(Microsoft Teams)} waxay awoodaan inay beddelaan qeexida wada shaqaynta iyo iskaashiga. Xuduudaha jireed wax saameyn ah kuma yeelanayaan marka lala shaqeynayo Kooxaha Microsoft^{(Microsoft Teams)} .

Mid ka mid ah astaamahan kooxaha Microsoft^{(Microsoft Teams)} waa Wicista^(Calling) . Wicitaanada kooxuhu ^(Calling)waxay^(Teams) ka bilaabmaan Nidaamka Taleefanka Microsoft^{(Microsoft Phone System)} . Waxay bixisaa dhammaan sifooyinka wicitaanka ee ururku inta badan u baahan yahay. Hoosta Wicista^(Calling) , Kooxaha Microsoft^{(Microsoft Teams)} waxay bixiyaan 35 astaamood oo kala duwan oo kaa caawinaya inaad buuxiso shuruudaha ganacsigaaga.

Mid ka mid ah sifooyinka Wicitaanku waa safafka Wicitaanka Cloud^{(Cloud Call Queues)} . Queues Wicitaanada Kooxaha Microsoft^{(Microsoft Teams Call Queues)} waa adeeg aqbala wicitaanada macaamiisha, ciyaara fariinta salaan, ka dibna geliya wicitaanadaan safka sugitaanka iyadoo la raadinayo liiska wakiilada ee horay loo habeeyey si looga jawaabo wicitaanadan. Waxaad ku qeexi kartaa liiska wakiilada liisaska qaybinta boostada ku shaqaynaysa ama kooxaha amniga. Ururkaagu wuxuu yeelan karaa hal ama dhowr saf oo wicitaan ah. Safafka wicitaanka waxaa badanaa la isticmaalaa marka lagu daro kaqeybgalayaasha baabuurta.

Safafka Wicitaanka Kooxaha Microsoft^{(Microsoft Teams Call Queues)} ma shaqeynayo

Waxaa jiri kara dhowr sababood oo safka Wicitaanada Kooxaha Microsoft^{(Microsoft Teams Call Queues)} aysan shaqaynayn. Mid ka mid ah sababaha ayaa noqon kara maqnaanshaha lambarrada khadka tooska^{(Direct Routing)} ah, kuwaas oo loo qoondeeyay safafka wicitaanka^{(Call Queues)} . Nidaamka Taleefanka Microsoft ee Dariiqa Tooska ah wuxuu^{(Microsoft Phone System Direct Routing)} awood kuu siinayaa inaad ku xidhid dhismooyinkaaga taleefoonada ee goobta iyo Kooxaha Microsoft^{(Microsoft Teams)} . Kahor intaadan bilaabin falanqaynta arrinta udub-dhexaadka ah, hubi inaad raacday dhammaan tillaabooyinka ku lug leh qaabaynta Jideynta Tooska ah^{(Direct Routing)} .

Waxaad u baahan tahay inaad raacdo tillaabooyinka soo socda si aad u habaynayso Routing Direct:

Si aad u habayso Nidaamka Taleefanka Microsoft^{(Microsoft Phone System)} oo aad awood ugu siiso isticmaaleyaasha inay adeegsadaan Jidka Tooska ah ,^(Routing) raac tillaabooyinkan:

1. Ku xidh SBC - ga Nidaamka Taleefanka Microsoft^{(Microsoft Phone System)} oo xaqiiji xidhiidhka
2. U oggolow isticmaalayaasha khadka tooska ah^{(Direct Routing)} , codka, iyo fariimaha codka
3. Habee dajinta codka
4. U tarjun tirooyinka qaab kale.

Macluumaad dheeraad ah oo ku saabsan tillaabooyinkan, akhri macluumaadka faahfaahsan ee Microsoft Docs .

Haddii aad mar kale hubiso tillaabooyinka qaabeynta, arrinta safafka wacitaanka Kooxaha Microsoft ee^{(Microsoft Teams Call Queues)} aan shaqaynayn waxa laga yaabaa in si toos ah loo xalliyo.

Arrin kale ayaa noqon karta in nooca Kooxdaada Microsoft^{(Microsoft Teams)} uusan ahayn kii ugu dambeeyay.  Kooxaha Microsoft^{(Microsoft Teams)} waxaa si joogto ah loo cusboonaysiiyaa balastarrada, hagaajinta dhiqlaha, iyo astaamo cusub^{(new features)} . Waa suurtogal inaadan weli u cusboonaysiin Kooxaha Microsoft noocii^{(Microsoft Teams)} u dambeeyay. Fadlan^(Please) la soco in shabakadda internetka ee Kooxaha^(Teams) had iyo jeer la cusboonaysiiyo; si kastaba ha ahaatee, waxaad u baahan tahay inaad gacanta ku cusboonaysiiso barnaamijyada desktop-ka iyo mobilada.

Labadan dariiqo ee cilad-raadinta waa inay xalliyaan dhibka safafka Wicitaannada Kooxaha Microsoft ee^{(Microsoft Teams Call Queues)} aan shaqaynayn. Haddii ay dhibaatadu sii socoto, waxaa lagu talinayaa inaad la xiriirto Taageerada Microsoft^{(Microsoft Support)} .

Fix Microsoft Teams Call Queues not working

If you are using Microsoft Teams, then you may be using the Cloud Call Queues feature of it. If you are facing any issue, where Microsoft Teams Call Queues is not working, then read further to know how to fix it. Before the fix, here is a bit of introduction to Microsoft Teams and its Cloud Call Queues feature.

Microsoft Teams and Cloud Call Queues feature

Microsoft Teams is a great application that is supporting organizations and employees across the world. It is an app where you can chat, meet, call, and collaborate with everyone you work with. You can do everything in one place, no matter where you are. It has in fact become one of the most sought after tools to collaborate and connect with your team.

Microsoft Teams is as popular as Skype for Business, due to its several useful features. As a part of the Office 365 suite, Microsoft Teams is able to change the definition of working together and collaboration. Physical boundaries affect no more when working with Microsoft Teams.

One of these features of Microsoft Teams is Calling. Calling in Teams starts with Microsoft Phone System. It offers all those calling features that an organization often needs. Under Calling, Microsoft Teams offers 35 different features that help you meet your business requirements.

One of the Calling features is Cloud Call Queues. Microsoft Teams Call Queues is a service that accepts customer calls, plays a greeting message, and then places these calls in a wait queue while searching a pre-configured list of agents to answer these calls. You can define the set of agents in mail-enabled distribution lists or security groups. Your organization can have one or many call queues. Call queues are usually used in combination with auto attendants.

Microsoft Teams Call Queues not working

There could be several reasons why the Microsoft Teams Call Queues is not working. One of the reasons could be the absence of Direct Routing numbers, which should be assigned to the Call Queues. Microsoft Phone System Direct Routing enables you to connect your on-premises telephony infrastructure to Microsoft Teams. Before you start analyzing the core issue, check if you have followed all the steps involved in the configuration of Direct Routing.

You need to follow the next steps to configure Direct Routing:

To configure Microsoft Phone System and enable users to use Direct Routing, follow these steps:

1. Connect the SBC with Microsoft Phone System and validate the connection
2. Enable users for Direct Routing, voice, and voicemail
3. Configure voice routing
4. Translate numbers to an alternate format.

For more information on these steps, read the detailed information on Microsoft Docs.

If you check the configuration steps once again, the issue of Microsoft Teams Call Queues not working may get resolved automatically.

Another issue could be that your Microsoft Teams’ version is not the latest.  Microsoft Teams is constantly updated for patches, bug fixes, and new features. It is quite possible that you haven’t yet updated Microsoft Teams to the latest version. Please note that the web app of Teams is always updated; however, you need to update desktop and mobile apps manually.

These two troubleshooting ways should resolve the problem of Microsoft Teams Call Queues not working. In case the problem persists, it is advisable to contact Microsoft Support.

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