Maalin kasta, tiro dad ah oo aan waxba galabsan ayaa fannaaniinta ku xayiran khiyaanada Taageerada Tiknoolajiyada ee khadka tooska ah^{( Online Tech Support Scams)} waxayna ku qasban yihiin inay boqolaal doolar ku bixiyaan dhibaatooyinka kumbuyuutarka ee aan jirin. Qalabka ama dhexdhexaadiyaha ay u adeegsadaan in ay ku bilaabaan xidhiidhka ay la leeyihiin dhibbanaha suurtagalka ah badiyaa waa kumbuyuutarka ama telefoonka. Waxay sheeganayaan inay yihiin tignoolajiyada kombuyuutar ee la xidhiidha software-ka dhabta ah ee bixiya shirkado sida Microsoft ama kuwa kale waxayna kugu qanciyaan inaad qabato hawlo adag oo taxane ah, si ay kaaga dhaadhiciyaan in kombayutarkaagu cudurka qabo.

Si loo caddeeyo qodobbada saxda ah, kuwan caanka ah ee loogu yeero farsamayaqaannada ayaa kugu wareerinaya ereyo farsamo oo fara badan, iyagoo isku dayaya inay meel fog ka galaan kumbuyuutarka ama socodsiiyaan software-ka aadan u baahnayn gabi ahaanba. Si gaar ah loo sheego, khayaanadadu waxay isku dayaan inay ka faa'iidaystaan ​​welwelkaaga macquulka ah ee ku saabsan fayrasyada ama arrimaha waxqabadka iyagoo ku cabsi gelinaya, iyagoo raacaya mid ka mid ah hababkan si caadi ah.

Tusaale ahaan, waxa laga yaabaa inay isticmaalaan Daawadeha Dhacdada^{(Event Viewer)} . Daawade Dhacdo^{(Event Viewer)} waa aalad aruurisa oo xafidaysa diiwaanka dhammaan faylasha loga ee kombayutarkaga Waxaa dhaqan ahaan u isticmaala maamulayaasha nidaamka si loo ogaado khaladaadka qaarkood. Inta badan dhacdooyinka la soo bandhigo waa ogeysiisyo aan waxyeello lahayn, laakiin fannaaniinta khiyaanada ayaa dhacdooyinkan uga faa'iidaysta sida fayrasyada suurtagalka ah ee kombuyutarkaaga. Waxa laga yaabaa inay isticmaalaan software-ka gelitaanka fog-fog^{(Remote Access software)} si ay u waydiiyaan gelitaanka kombiyuutarkaaga. Waligaa ha siin!

Mararka qaarkood, xitaa waxay bartilmaameedsadaan faylalka kombuyuutarrada ee sharciga ah waxayna sheeganayaan inay yihiin fayras. Dabadeed, qaado tabo xunxun si aad kaaga cabsi geliso inaad rumaysato inay ku siin karaan gacan caawimo. Waxa kaliya ee aad u baahan tahay inaad sameyso waa inaad iska diiwaan geliso dayactirka kumbuyuutarka ee aan qiimaha lahayn ama barnaamijka dammaanadda ama inaad sameyso tillaabooyin sida lagu taliyay.

Ka fogow khiyaanada Taageerada Tech onlaynka ah

Marka hore, waligaa ha siin koontaroolka kombayutarka qolo saddexaad oo kugu soo wacaysa buluuga. Iska ilaali inaad^(Avoid) caawimo ka raadiso onlayn. Natiijada raadinta onlaynka ah hubaal maaha habka ugu wanaagsan ee lagu helo taageero farsamo ama lagu helo macluumaadka xiriirka shirkadda. Khayaanada mararka qaarkood waxay dhigaan xayaysiisyada khadka tooska ah si ay kuugu qanciyaan inaad u wacdo.

La soco kombayutarkaaga^(Monitor) dhaqan aan caadi ahayn. Haddii aad dareento inuu jiro ka tagista hab-dhaqanka caadiga ah ee kumbiyuutarka, ka hubi jiritaanka malware-ka kuwan soo socda,

• Qalabka cusub iyo kuwa lama filaanka ah
• Shilalka lama filaanka ah
• Soo bandhigida fariimaha qaladka ee soo noqnoqda
• Awood la'aanta in la xiro ama dib loo bilaabo

Khayaanada Taageerada Farsamada^{(Tech Support Scammers)} sidoo kale waxay samayn karaan kuwan soo socda:

1. Daar fariin maqal ah
2. Muuji farriimaha khaladka la kariyey
3. Dami maamulaha Hawsha
4. Si joogto ah u soo bandhig daaqadaha soo booda.

Haddii baaritaanka kore uu yahay mid togan, ka saar malware-ka:

• Deji software-kaaga amniga, biraawsarkaaga internet-ka, iyo nidaamka qalliinka si aad u soo dejiso oo aad si toos ah ugu rakibto cusboonaysiinta.
• Waa inaad had iyo jeer haysataa software-ka-hortagga fayraska ee mashiinkaaga. Waxaa habboon in la cusboonaysiiyo software-ka amniga, ka dibna la socodsiiyo si looga baadho fayraska iyo spyware-ka kombiyuutarka. Cusbooneysii^(Update) ama soo deji antivirus sharci ah ama software amniga oo sawir kombayutarkaaga. Tirtir^(Delete) wax kasta oo ay ku tilmaamayso dhibaato. Dib u bilaw kombayutarkaga si aad u ogolaato in isbedeladu ay hirgalaan.
• Beddel^(Change) furaha sirta ah ee aad dhiibtay Haddii aad u isticmaasho furayaashan sirta ah akoonnada kale, beddel akoonnadaas, sidoo kale. Sidoo kale, haddii aad ku bixisay adeegyada beenta ah kaarka deynta, wac bixiyaha kaarka deynta oo ka codso inuu ka noqdo kharashka.
• Dhig lambarkaaga teleefanka Diiwaanka ^(Registry)Qaranka Ha^{(National Do)} wicin , ka dibna ka warbixi wicitaanada iibka sharci darrada ah.

Haddii kombayutarkaagu uu ku hoos jiro dammaanad bixinaysa taageero tignoolajiyada bilaashka ah, la xidhiidh soo saaraha.

Waligaa ha u jawaabin qof kasta oo bilaabay xidhiidhka u horeeya, isagoo bixinaya taageero kombuyuutar. Telefoonka dhig Ha ka jawaabin boostada noocaas ah. Ha gujin wax soo baxay oo sheegaya in kombayutarkaagu u baahan yahay in la nadiifiyo.^{(Never respond to anyone who initiates the first contact, offering computer support. Hang up the phone. Do not reply to such mail. Do not click on any pop-ups which may say that your computer needs to be cleaned up.)}

Halkan ka akhriso wax ku saabsan khiyaanada iyo been-abuurka inta badan ee Online-ka ah iyo iimaylka^{(most common Online and Email scams & frauds)} .

Ka warbixi fadeexad taageero farsamo

Haddii aad rabto, waxaad u sheegi kartaa khiyaanada taageerada farsamada Microsoft adoo booqanaya kan^{(this one)} .

Haddii aad qabto aragti ah in qof uu si ula kac ah u helay macluumaadkaaga shakhsiyeed ama maaliyadeed, booqo barta internetka ee xatooyada aqoonsiga FTC si aad u xarayso cabasho^{(file a complaint)} . Waxaad yarayn kartaa khatartaada dhaawac dheeraad ah oo aad dib u hagaajin kartaa wixii dhib ah ee hore u jiray. Keliya^(Just) cabasho FTC at ftc.gov/complaint ama IC3.gov .

Wakaaladaha, iyagoo raacaya cabashooyinka macaamiisha, waxay ogaan karaan qaababka khiyaanada iyo xadgudubka. Kaaliyaha Cabashada^{(Complaint Assistant)} ayaa markaa si diyaar ah u bixin kara caawimo. Si aad u isticmaasho Kaaliyaha Cabashada^{(Complaint Assistant)} raac talaabooyinkan. Dooro qaybta cabashada Haddii aad weydo kabriid ku haboon, dooro "kale". Ka jawaab dhawr su'aalood oo la xidhiidha cabashadaada oo uga sheekee dhacdada ka faa'iidaysiga erayadaada.

Ka warran haddii aad u oggolaatay gelitaanka fog ee kombiyuutarkaaga

Haddii aad ogolaatay gelitaanka kombiyuutarkaaga, nidaamkaaga gabi ahaanba waa la jabiyay. Waxaa jiri kara malware ama xitaa keylogger la beeray. Waxaan kuu soo jeedinayaa inaad isla markiiba kaydiso xogtaada^{(back up your data)} oo aad ku hayso darawal dibadeed. Waxa kale oo aan soo jeedin lahaa in la beddelo furaha sirta^{(change the passwords)} ah ee dhammaan xisaabaadkaaga onlaynka ah adigoo isticmaalaya kombuyuutar^(ANOTHER) kale isla markaaba. Markaad tan samaysay, waxa kuugu ammaansan inaad 100% hubiso, waxay noqonaysaa inaad dib u habayn ku samayso Hard Drive -kaaga oo aad ku rakibto Windows cusub^{(fresh install Windows)} .

Xasuusnoow, Microsoft waligeed kulama soo xiriiri doonto si ay u dayactirto ama u nadiifiso kombiyuutarkaaga Windows. Haddii ay sameeyaan, waxaad hubin kartaa inay tahay khiyaano. Ka nabadgasho sida " Scams-ka Microsoft^{(Microsoft Scams)} ". Haddii aad u baahato, markaa isku xirkani wuxuu ku siin doonaa dhowr siyaabood oo sharci ah oo aad kula  xiriirto Taageerada Microsoft^{(contact Microsoft Support)} .^{(Remember, Microsoft will never contact you on its own to repair or clean up your Windows computer. If they do, you can be sure that it’s a scam. Stay safe from such “Microsoft Scams“. If you do need to, then this link will offer you several legitimate ways to contact Microsoft Support.)}

Isagoo ka hadlaya khayaanada, qaar ka mid ah xiriiriyeyaashan ayaa hubaal ah inay ku xiiseynayaan. Bal eeg qaar ka mid ah:^{(Speaking of scams, some of these links are sure to interest you. Do have a look at some of them:)}

1. Iska ilaali khayaanada internetka oo ogow goorta la aamini karo mareegaha^{(Avoid online scams and know when to trust a website)}
2. Iska ilaali khiyaanada iyo weerarada^{(Avoid Phishing Scams And Attacks)}
3. Iska ilaali Vishing and Smishing
4. Ka digtoonow Shaqaalaysiinta khadka tooska ah ee been abuurka ah iyo khiyaanada shaqada^{(Beware of Fake Online Employment and Job Scams)}
5. Iska ilaali Khiyaamada wax iibsiga ee Intarneedka & Fasaxa Xiliga Fasaxa^{(Avoid Online Shopping Fraud & Holiday Season Scams)}
6. Ka fogow Intarneetka Kalluumeysiga Khayaanada Injineernimada Bulshada.^{(Avoid Internet Catfishing Social Engineering Scams.)}

Avoid Online Tech Support Scams and PC Cleanup Solutions

Every single day, scores of іnnocent people are trapped by scam artists into Online Tech Support Scams and forced to shell out hundreds of dollars for non-existent computer problems. The tool or medium they use to initiate communications with a potential victim is usually the computer or a telephone. They claim to be computer techs associated with genuine software providing companies like Microsoft or others and persuade you to perform a series of complex tasks, just to convince you that your computer is infected.

For proving their point right, these notorious so-called technicians confuse you with a barrage of technical terms, attempting to gain remote access to the computer or run the software you do not need at all. To be specific, the scammers try to take advantage of your reasonable concerns about viruses or performance issues by scaring you, by following one of these methods normally.

For instance, they may make use of the Event Viewer. The Event Viewer is a tool that collects and keeps a record of all of the log files from your computer. It is traditionally used by system administrators to diagnose certain errors. Most events that are displayed are harmless notifications, but the scam artists exploit these events as possible viruses on your PC. They may use a Remote Access software to ask for access to your computer. Never give it!

At times, they even target legitimate computer files and claim that they are viruses. Then, resort to nefarious tactics to scare you into believing they can offer a helping hand. All you need to do is to either enroll in worthless computer maintenance or warranty program or perform some steps as advised.

Avoid Online Tech Support Scams

First, never give control of your computer to a third party who calls you out of the blue. Avoid searching for help online. The online search result is certainly not the best way to find technical support or get a company’s contact information. Scammers sometimes place online ads to convince you to call them.

Monitor your computer for unusual behavior. If you notice there is a departure from the standard behavior of the computer, check it for any malware presence for the following,

• New and unexpected toolbars
• Unexpected crashes
• Displaying of repeated error messages
• Inability to shut down or restart

Tech Support Scammers can also do the following:

1. Play audio message
2. Display cooked up error messages
3. Disable Task manager
4. Continuously display pop-up windows.

If the above test is positive, remove the malware:

• Set your security software, internet browser, and operating system to download and install updates automatically.
• You should always have anti-virus software installed on your machine. It is advisable to update the security software, and then run it to scan the computer for viruses and spyware. Update or download legitimate antivirus or security software and scan your computer. Delete anything it identifies as a problem. Restart your computer for allowing the changes to take effect.
• Change any passwords that you’ve handed out. If you use these passwords for other accounts, change those accounts, too. Also, if you paid for bogus services with a credit card, call your credit card provider and request him to reverse the charges.
• Put your phone number on the National Do Not Call Registry, and then report illegal sales calls.

If your computer is covered under a warranty period that offers free tech support, contact the manufacturer.

Never respond to anyone who initiates the first contact, offering computer support. Hang up the phone. Do not reply to such mail. Do not click on any pop-ups which may say that your computer needs to be cleaned up.

Read here about the most common Online and Email scams & frauds.

Report a technical support scam

If you wish, you can report a technical support scam to Microsoft by visiting this one.

If you are of the view that someone may have accessed your personal or financial information intentionally, visit the FTC’s identity theft website to file a complaint. You can minimize your risk of further damage and repair any problems already in place. Just file a complaint with the FTC at ftc.gov/complaint or IC3.gov.

The agencies, following the complaints from consumers, can detect patterns of fraud and abuse. Their Complaint Assistant then could readily offer assistance. To use the Complaint Assistant follow these steps. Choose a complaint category. If you do not find a suitable match, select “Other”. Answer a few questions related to your complaint and narrate the exploiting episode in your own words.

What if you allowed remote access to your computer

If you allowed access to your computer, your system could have been completely compromised. There could be malware or even a keylogger planted. I suggest you immediately back up your data and keep it on an external drive. I would also suggest that change the passwords of all your online accounts using ANOTHER PC right away. Having done this, the safest thing for you to be 100% sure, would be to reformat your Hard Drive and fresh install Windows.

Remember, Microsoft will never contact you on its own to repair or clean up your Windows computer. If they do, you can be sure that it’s a scam. Stay safe from such “Microsoft Scams“. If you do need to, then this link will offer you several legitimate ways to contact Microsoft Support.

Speaking of scams, some of these links are sure to interest you. Do have a look at some of them:

1. Avoid online scams and know when to trust a website
2. Avoid Phishing Scams And Attacks
3. Avoid Vishing and Smishing Scams
4. Beware of Fake Online Employment and Job Scams
5. Avoid Online Shopping Fraud & Holiday Season Scams
6. Avoid Internet Catfishing Social Engineering Scams.

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