Ilaa iyo maalmihii DOS , Microsoft waxay ku dartay Caawin^(Help) dhammaan software-keeda. Waagii hore, Caawintu^(Help) waxay badanaa noqon kartaa mid aan waxtar lahayn. Sannadihii ugu dambeeyay, si kastaba ha ahaatee, caawimada ku jirta Windows waa mid aad u badan, waxaana hadda loo yaqaan Caawinta iyo Taageerada^{(Help and Support)} . Aynu ogaano sida ay u shaqeyso, sida loo sii wanaajiyo, oo aan u isticmaalno si aan u helno macluumaadka ku saabsan sida loogu shaqeeyo barnaamijyada Windows ama si aan u helno caawimaad xagga xallinta dhibaatooyinka Windows 7 iyo Windows 8.1 .

Sida Loo Bilaabo Caawinta Iyo Taageerada ^(Support)Daaqadaha^{(Windows Help)}

Waxaa jira dhowr siyaabood oo lagu soo kordhiyo Caawinta iyo Taageerada^{(Help and Support)} labadaba Windows 7 iyo Windows 8.1 . Gudaha Windows 7 , waxaad ka heli kartaa dhinaca bidix ee menu-ka bilawga^{(Start Menu)} ah . Haddii aadan ku arkin dhinaca bar-side, ka eeg Hagahayaga Dhamaystiran ee Windows 7 Start Menu^{(Complete Guide to the Windows 7 Start Menu)} wixii tilmaamo ah.

Waxaad sidoo kale ku qori kartaa "caawin iyo"^{("help and")} sanduuqa raadinta Start Menu oo guji ^{(Start Menu)}Help and Support .

Gudaha Windows 8.1 , waxaad ka raadin kartaa shaashadda Start Help iyo Support^{(Help and Support)} . Haddii aad u baahan tahay tilmaamo ku saabsan raadinta, arag casharradayada^(tutorial) sharraxaya sida raadinta u shaqeyso Windows 8.1 .

Labada Windows 7 iyo Windows 8.1 , marka la riixo furaha Windows iyo F1 waxay soo jiidan doontaa Caawinta iyo Taageerada^{(Help and Support)} . Daaqadda Caawinta iyo Taageeradu^{(Help and Support)} way ka duwanaan doontaa iyadoo ku xidhan hadba qalabka aad isticmaalayso. Tani waa sida ay uga muuqato kumbuyuutarkeena tijaabada ah ee Windows 8.1:

Waxaan aragnay sida Caawinta iyo Taageeradu^{(Help and Support)} u eg yihiin kumbuyuutarka Windows 8.1 . Tani waa waxa aad ku arki doonto Caawinta iyo Taageerada^{(Help and Support)} gudaha Windows 7:

Labada nidaam ee hawlgalka, interface waa sida ugu fudud ee suurtogalka ah. Gudaha Windows 7 Toolbar-ka sare wuxuu leeyahay badhamada gadaal iyo horeba, badhanka guriga^(Home) , badhanka daabacaadda^(Print) , badhanka Help Browse^{(Browse Help)} , badhanka Waydii^(Ask) kaas oo ku geyn doona agabyo kale, iyo liiska hoos-u-hoosaadka ee Options oo bixiya liis gaaban ee doorashada.

Gudaha Windows 8.1 interface waa la fududeeyay xitaa in ka badan. Waxa jira badhamada ^(Back)hore^(Forward) iyo gadaal, badhanka Daabacaadda^(Print) , iyo summada ku geynaysa Ikhtiyaarada,^(Options,) oo ay la socoto xulashooyinka menu ee Guriga Caawinta, Caawinta Baadh^{(Help Home, Browse Help)} iyo Taageerada Xiriirka^{(Contact Support)} . Summada summada su'aasha ee ku taal geeska bidix ee sare ayaa ku tusinaysa fursadaha daaqadaas (dhaqdhaqaaq, cabbir, yaree, sarraysii oo xidh).

Caawinta iyo Taageerada^{(Help and Support)} Daaqadaha waa xasaasi macnaha guud. Waxay kuu sheegi kartaa waxaad samaynayso, oo sidaas awgeed waxa laga yaabo inaad caawimo uga baahan tahay.

FIIRO GAAR AH:^(NOTE:) Badi codsiyada, marka la riixo furaha F1 kaligiis ayaa keenaya caawimo u gaar ah barnaamijkaas, kaas oo uu bixiyo horumariyaha software-kaas. Waxaan kaliya kula macaamili doonaa caawinta Microsoft halkan, ee loo sameeyay nidaamka hawlgalka Windows . Waxaad hubin kartaa inaad helayso Caawinta iyo Taageerada^{(Windows Help and Support)} Windows adiga oo riixaya furaha Windows oo ay la socoto F1.

The Help And Support Settings

Labada nidaam ee hawlgalka, waxa jira dhawr ikhtiyaar oo kaliya oo aad dejin karto. Gudaha Windows 8.1 , guji giraangiraha yar ee ku yaal geeska midig ee sare ee daaqada Caawinta iyo Taageerada^{(Help and Support)} (sida aad arki karto, waxaad sidoo kale riixi kartaa Alt-O ).

Gudaha Windows 7, guji Options ka dibna dhagsii Settings . Labada nidaam ee hawlgalka waxaad ku arki doontaa daaqad bixisa laba doorasho, Hagaajinta natiijooyinka raadinta aniga oo isticmaalaya caawinta khadka (lagu taliyay)^{(Improve my search results by using online help (recommended))} oo ku biir Barnaamijka Khibrada Caawinta^{(Join the Help Experience Program)} . Dooro kuwa aad rabto in aad isticmaasho.

Isticmaalka caawimada khadka tooska ah ayaa lagula talinayaa sabab aad u wanaagsan. Haddii aad ogolaato isticmaalka caawimada khadka tooska ah, waxaa lagu geyn karaa shabakadaha ku siinaya sharaxaad aad u faahfaahsan oo ka badan Caawinta iyo Taageeradu^{(Help and Support)} ay iskeed u bixin lahayd, tani waxay sidoo kale cusbooneysiisaa faylalkaaga caawinta Windows si firfircooni ah macluumaadka ugu dambeeyay ee Microsoft . Awood u yeelashada inaad si toos ah u aado mareeg wanaagsan marka loo baahdo labadaba waa wargelin iyo qancin. Haddii aad rabto inaad ku biirto khibrada caawinta khadka tooska ah^{(online help experience)} adiga ayay kugu xidhan tahay. Microsoftraba inuu ogaado waxa ay dadku u baahan yihiin in laga caawiyo, laakiin ma ururiyaan xog shakhsi ah oo aan ahayn waxaad raadisay. Haddii aad jeclaan lahayd inay isticmaalaan xogtaas si ay u horumariyaan barnaamijyadooda iyo dukumeentigooda caawinta, ka tag sanduuqan oo saxan. Haddii kale, ka saar oo guji OK . Waxa kale oo aad riixi kartaa isku xirka si aad u akhrido siyaasadda khaaska ah ee Microsoft haddii aadan hubin waxa aad rabto in lagu sameeyo kan. Doorashadaada doorashadan sinaba uma saamayn doonto Caawimada iyo Taageerada^{(Help and Support)} .

Sida Loo Helo Jawaabaha^(Answers) Su'aalahaaga

Daaqadda Caawinta iyo Taageeradu^{(Help and Support)} waxay leedahay sanduuq raadin oo ku yaal xagga sare. Ku qor waxaad rabto inaad waydiiso, oo tabo Gelida^(Enter) . Caawinta iyo Taageerada^{(Help and Support)} ayaa ku tusi doonta liiska suurtogalka ah ee ku xidhidhiyaha macluumaadka aad u baahan tahay. Halkan waxaan ku qornay Windows Update . Haddii ay jiraan in ka badan 30 natiijooyin, Caawinta iyo Taageeradu^{(Help and Support)} waxay ku tusinaysaa 30 markiiba.

Labada nidaam ee hawlgalka, xagga hoose ee daaqada Caawinta iyo Taageerada^{(Help and Support)} , waxaad haysataa ikhtiyaarka ah inaad doorato caawimada khadka tooska ah ama khadka tooska ah. Tan waxa loo isticmaali karaa in lagu buriyo doorashada aad ku hoos samaysay Ikhtiyaarada^(Options) .

Sida Loo Baadho Tusmada Caawinta

Inkasta oo labada nidaam ee hawlgalka ' Caawinta iyo Taageerada^{(Help and Support)} daaqadaha ay u muuqdaan kuwo kala duwan, wax badan oo iyaga ku saabsan waa isku mid. Aynu eegno badhanka Help Browse (Windows 7) ama ^{(Browse Help)}Browse Help menu ( Windows 8.1 ). Guji kan, oo waxaad ka heli doontaa waxa ku jira Shaxda Tusmada^{(Table of Contents)} Caawinta iyo Taageerada^{(Help and Support)} . Guji^(Click) mid ka mid ah mowduucyadaas waxaana lagu siin doonaa xiriiriyeyaasha macluumaad dheeraad ah. Waxaad ku dhex socon kartaa adigoo isticmaalaya badhamada hore^(Forward) iyo gadaal^(Back) sida aad u dhex mari lahayd barnaamij kasta oo Windows ah.

Aynu isku dayno isku xirka Bilaabashada Shaxdan ^{(Getting Started)}Tusmada^{(Table of Contents)} . Waxa aad ku aragto boggan way ka duwan yihiin Windows 7 iyo Windows 8.1 , sababtoo ah Windows 8.1 waxay leedahay doorashooyin aan laga heli karin noocyadii hore. Halkan waxaa ah Windows 7 :

Oo halkan waa Windows 8.1:

Dooro mawduuc xiiso leh, kaas oo kuu horseedi doona daaqado badan oo leh doorashooyin badan. Sii wad sahminta ilaa aad ka helayso waxaad u baahan tahay. Xagga hoose ee boggaga mawduuca caawimaadda waxa laga yaabaa inaad aragto badhammo aad gujiso si aad u sheegto Caawinta iyo Taageerada^{(Help and Support)} haddii waxa aad aragtay ay waxtar ahaayeen iyo in kale. Haddii aad gujiso Maya^(No) , waxaa lagu waydiin doonaa sababta aanay waxtar u lahayn oo waxaad fursad u helaysaa inaad Microsoft u sheegto sababta aanay u ahayn. Tani waa ikhtiyaar aad u adag, oo ma saameyn doonto hawlgalka Caawinta iyo Taageerada^{(Help and Support)} haddii aadan rabin inaad sameyso.

Ikhtiyaar badan oo Caawinta Lagu Heli karo onlayn^{(Help Online)}

Xagga hoose ee daaqadda Caawinta iyo Taageerada ee ^{(Help and Support)}Windows 7 waxa ku yaal isku xidhka Xulashooyinka Taageerada Dheeraadka ah. ^{(More Support Options.)}Halkan waxa aad fursad u haysataa inaad qof kale kula xidhiidho, inaad su'aalo ku waydiiso golayaasha taageerada Windows 7 , ama aad aado mareegaha Windows ama goobta TechNetweb si aad u hesho macluumaad dheeraad ah.

Tani waxay la mid tahay adigoo gujinaya Weydii^(Ask) bar menu-ka ugu weyn, markaa waxa soo socdaa sidoo kale waxay khusaysaa doorashadaas.

Haddii aad jeclaan lahayd inaad tijaabiso ikhtiyaarka Caawinta Fog ee Windows^{(Windows Remote Assistance)} , hubi maqaalkeena^(article) kaasoo ku tusi doona sida loo sameeyo.

Aynu baadhno caawinaad ku waydiisanaysa bogga Microsoft Answers (hadda loo yaqaan Microsoft Community ). Halkan waa meesha aad ka doorato.

Oo halkan waa mareegta:

Sida aad arki karto, waxaa jira kaalmo badan oo laga heli karo halkan, labadaba khubarada iyo isticmaalayaasha kale. Sida dhammaan bulshooyinka online-ka ah, waa fikrad wanaagsan inaad bilowdo inaad raadiso si aad u aragto in su'aashaada mar hore laga jawaabay, intii aad si sax ah u boodi lahayd oo aad waydiin lahayd wax laga yaabo in mar hore laga jawaabay dhowr jeer. Wax macno ah ma leh wakhti lumis dib-u-ikhtiraacida giraangiraha.

Ku soo noqoshada daaqada Caawinta iyo Taageerada , oo hoos timaada ^{(Help and Support)}Taageerada Farsamada La Xiriir^{(Contact Technical Support)} (Windows 7) ama Taageerada Xiriirka^{(Contact Support)} ( Windows 8.1 ) waxaad arki doontaa xulashooyinka aad ku xiri karto soo saaraha kumbuyuutarka iyo inaad la hadasho Taageerada Macmiilka Microsoft^{(Microsoft Customer Support)} . Kumbuyuutarkeena tijaabada ah ee Windows 8.1 , taageerada farsamada ee soo saaraha ayaa ka hormartay.

Caawi Naftaada

Habka Caawinta iyo Taageerada^{(Help and Support)} ee Windows ayaa ka ^(Windows)fogaaday maalmaha .hlp^(.hlp) faylalka gaaban iyo kuwa aan waxtarka lahayn . Inaad awood u yeelatid inaad ku darto nuxurka oo aad si toos ah u aado ilaha shabakada waa horumar weyn. Inta badan ee aad isticmaasho Caawinta iyo Taageerada^{(Help and Support)} , way sii fiicnaanaysaa inay shaqeyso. Qaado wakhti aad ku ciyaarto oo waxaad ka heli doontaa inay ku siinayso waxa aad u baahan tahay.

How To Get Help Using The Windows Help And Support Application

Ever since thе DOЅ days, Micrоsoft has included Help in all its software. In the olden days, Help could often be particularly unhelpful. In recent years, however, the help included in Windows is much more versatile, and it's now called Help and Support. Let's discover how it works, how to make it even better, and use it to get information on how to work with Windows programs or to get help in solving problems with Windows 7 and Windows 8.1.

How To Start Windows Help And Support

There are several ways to bring up Help and Support in both Windows 7 and Windows 8.1. In Windows 7, you can find it in the sidebar on the Start Menu. If you don't see it on the sidebar, check our Complete Guide to the Windows 7 Start Menu for instructions.

You can also type "help and" in the Start Menu search box and click on Help and Support.

In Windows 8.1, you can search from the Start screen for Help and Support. If you need instructions for searching, see our tutorial that explains how search works in Windows 8.1.

In both Windows 7 and Windows 8.1, pressing the Windows key plus F1 will pull up Help and Support. The Help and Support window will look different depending on what equipment you are using. This is how it appears on our Windows 8.1 test computer:

We've seen what Help and Support looks like on a Windows 8.1 computer. This is what you'll see in Help and Support in Windows 7:

In both operating systems, the interface is as simplified as possible. In Windows 7 the toolbar at the top has back and forward buttons, a Home button, a Print button, a Browse Help button, an Ask button that will take you to other resources, and an Options drop-down menu that offers a short list of choices.

In Windows 8.1 the interface has been simplified even more. There are Back and Forward buttons, a Print button, and an icon that takes you to Options, plus menu choices for Help Home, Browse Help and Contact Support. The question mark icon in the upper left corner shows you the options for that window (move, size, minimize, maximize and close).

Windows Help and Support is context sensitive. It can tell what you're doing, and therefore what you might need help with.

NOTE: In most applications, pressing the F1 key by itself will bring up help that is specific to that program, which is supplied by the developer of that software. We will just deal with Microsoft's help here, that was developed for the Windows operating system.. You can be sure you're getting Windows Help and Support by pressing the Windows key along with F1.

The Help And Support Settings

In both operating systems, there are only a few options you can set. In Windows 8.1, click on the little gear wheel in the upper right corner of the Help and Support window (as you can see, you can also press Alt-O).

In Windows 7, click on Options and then click on Settings. In both operating systems you'll see a window that offers two choices, Improve my search results by using online help (recommended) and Join the Help Experience Program. Select the ones that you want to use.

Using online help is recommended for a very good reason. If you allow the use of online help, you can be taken to web sites that give you a much more detailed explanation than Help and Support would provide on its own, and this also updates your Windows help files dynamically with the latest information from Microsoft. Being able to go direct to a good web site when necessary is both informative and satisfying. Whether you want to join the online help experience is entirely up to you. Microsoft wants to know what people need help with, but they do not collect any personal data other than what you looked for. If you'd like them to use that data to improve their programs and their help documentation, leave this box checked. If not, uncheck it and click OK. You can also click on the link to read Microsoft's official privacy policy if you're not sure what you want to do with this one. Your choices on this option will not affect Help and Support in any way.

How To Get Answers To Your Questions

The Help and Support window has a search box at the top. Type in what you want to ask about, and press Enter. Help and Support will show you a list of possible links to the information you need. Here we have typed Windows Update. If there are more than 30 results, Help and Support shows you 30 at a time.

In both operating systems, at the bottom of the Help and Support window, you have the option to select online or offline help. This can be used to override the choice you made under Options.

How To Browse The Help Index

Although the two operating systems' Help and Support windows look different, much about them is the same. Let's take a look at the Browse Help button (Windows 7) or Browse Help menu (Windows 8.1). Click on this, and you'll find what amounts to a Table of Contents for Help and Support. Click on any of those topics and you'll be given links to more information. You can navigate using the Forward and Back buttons just as you would through any other Windows program.

Let's try the Getting Started link from this Table of Contents. What you see on this page is different in Windows 7 and Windows 8.1, because Windows 8.1 has options that weren't available in earlier versions. Here is Windows 7:

And here is Windows 8.1:

Pick a topic of interest, which will lead you to more windows with more options. Keep exploring till you find what you need. At the bottom of the help topic pages you may see buttons to click to tell Help and Support whether what you've seen was helpful or not. If you click No, you'll be asked why it wasn't helpful and you get a chance to tell Microsoft why it wasn't. This is strictly optional, and won't affect the operation of Help and Support if you don't want to do it.

More Options For Getting Help Online

At the very bottom of the Windows 7 Help and Support window there is a link to More Support Options. Here you have a chance to connect to someone else, to ask questions in the Windows 7 support forums, or to go to the Windows website or TechNetweb site to get more information.

This is the same thing as clicking Ask on the main menu bar, so the following applies to that option as well.

If you'd like to try the Windows Remote Assistance option, check our article that will show you how it's done.

Let's explore asking for help in the Microsoft Answers website (now called Microsoft Community). Here is where you choose it.

And here is the web site:

As you can see, there is a wealth of help available here, both from experts and from other users. As with all online communities, it's a good idea to start by searching to see if your question has already been answered, rather than just jumping right in and asking something that may have already been answered a number of times. No sense wasting time re-inventing the wheel.

Returning to the Help and Support window, under Contact Technical Support (Windows 7) or Contact Support (Windows 8.1) you'll see options to connect to your computer's manufacturer and to talk with Microsoft Customer Support. On our Windows 8.1 test computer, the manufacturer's tech support took precedence.

Help Yourself

The Help and Support feature in Windows has come a long way from the days of short and un-helpful .hlp files. Being able to add content to it and go directly to web sources is a huge improvement. The more you use Help and Support, the better it works. Take some time to play around with it and you'll find it gives you exactly what you need.

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