Ma helaysaa †œModule^(Trusted) platform-ka la aamini karo ayaa ciladoobay†khalad gudaha Windows 11 ama 10 marka aad isku dayayso in aad dhaqaajiso Microsoft 365 apps? Waxaan ku tusi doonaa sida loo hagaajiyo.

^{(Microsoft 365)}Barnaamijyada Microsoft 365 sida Word , Outlook , iyo Teams waxay tuuri doonaan †œModule^(Trusted) platform-ka la aamini karo ayaa ciladoobay†digniin inta lagu jiro xaqiijinta haddii ay la kulmaan arrimo la xiriira TPM (Trusted Platform Module) Chipset-ka kombayutarkaga^{(TPM (Trusted Platform Module) chipset on your PC)} . Waxa kale oo aad arki kartaa koodka khaladaadka sida 80090030, 80090016, iyo 80284001 oo la socda.

Ka shaqee tilmaamaha hoose si aad u hagaajiso “Module-ka la aamini karo ayaa ciladoobay†cilad ku jirta Windows 10 ama 11 PC. Hubi^(Make) inaad dib u hawlgeliso alaabtaada Microsoft 365 ka dib hagaajin kasta. Waxaa laga yaabaa inaad dejiso Windows Hello ama PIN-kaaga si isdaba joog ah ka dib hagaajinta qaarkood.

Dib u deji Microsoft 365 ^{(Reset Microsoft 365)} Dhaqdhaqaaqa Gobolka^{(Activation State)}

Way fiicantahay in lagu bilaabo adeegsiga Kaaliyaha Soo-kabashada^{(Recovery Assistant)} iyo Taageerada^(Support) Microsoft si dib loogu habeeyo xaalada hawlgelinta ee Xafiiska 365 ee hadda. ^{(Office 365)}Taasi waxay kuu ogolaanaysaa inaad dib u hawlgeliso abkaaga Office oo leh xaashi cusub.

1. Ka soo dejiso Kaaliyaha Kaalmada iyo Soo-kabashada^{(Support and Recovery Assistant)} website-ka Microsoft.

2. Orod faylka la soo dejiyay ee la fulin karo oo dooro Install . Kaaliyaha Kaalmada^(Support) iyo Soo kabashada^{(Recovery Assistant)} waxa uu bilaabmi doonaa wax yar ka dib.

3. Select Office > Next . Dooro kooxaha Microsoft^{(Pick Microsoft Teams)} ama Muuqaalka^(Outlook) haddii arintu ku kooban tahay labada shay.

4. Raac tilmaamaha shaashadda si aad dib ugu dejiso xaaladda firfircoonida Microsoft 365 .

5. Dooro Dib^(Restart) u Bilow si aad u dhamaystirto dib u dajinta xaalada hawlgelinta Xafiiska .^(Office)

Dami Software-kaaga Kahortagga Fayraska

Software-ka amniga ee qolo saddexaad waxay u janjeertaa inay abuurto khaladaad kala duwan marka ay hawlgelinayso barnaamijyada Microsoft 365^{(Microsoft 365)} . Haddii aad u isticmaasho ka-hortagga-malware-ka kombiyuutarkaaga, si kooban u dami oo hubi haddii ay taasi farqi samaynayso.

Nadiifi furayaasha TPM ee Daaqadaha

Haddi cilada TPM^(TPM) uu sii jiro, isku day inaad dib u dejiso Module Platform ee^{(Trusted Platform Module)} la aamini karo Microsoft waxay ku talinaysaa inaad kaydiso shaqadaada oo aad ku kaydiso xogta shakhsiyeed ee kombayutarkaga^{(back up the personal data on your PC)} ka hor inta aanad bilaabin.

1. Fur menu-ka Start oo dooro Amniga Windows^{(Windows Security)} .

2. Dooro Ammaanka Aaladda ee^{(Device Security)} dhinaca Baraha Amniga ee Daaqadaha^{(Windows Security)} . Markaas, dooro faahfaahinta processor Security .

3. Dooro^{(Select Security)} cilad-baadhista processor-ka Security.

4. Dooro badhanka Clear TPM

5. Dooro Clear oo dib u bilow si aad u xaqiijiso in aad rabto in aad dib u dajinayso Processor-ka amniga ee kumbiyuutarkaga Windows.

Dariiqa kale ee dib loogu dejin karo TPM -ga PC-gaaga waa:

1. Riix Windows Key + R si aad u furto sanduuqa Run . Kadib, ku qor tpm.msc oo dooro OK.

2. Dooro Action > Clear TPM ee bar menu-ka.

3. Dooro Dib u Bilow.

Ka saar aqoonsigaaga Microsoft Office^{(Microsoft Office)}

Hagaajinta soo socota waxay ku lug leedahay ka saarista shahaadooyinka Microsoft Office ee jira ^{(Microsoft Office)}Windows ka hor isku dayga xiga ee hawlgelinta alaabta Xafiiska .^(Office)

1. Riix Windows + S , ku qor Control Panel , oo dooro Maareeyaha Aqoonsiga^{(Credential Manager)} natiijooyinka raadinta.

2. Dooro shahaadooyinka Windows.

3. Hoosta aqoonsiga guud^(Generic) , balaadhi wixii aqoonsi ee codsiyada Xafiiska oo dooro ^(Office)Ka saar^(Remove) .

4. Dooro Haa si aad u xaqiijiso.

5. Kumbuyuutarkaaga dib u bilow.

Haddii akoonkaaga Microsoft 365 uu ka duwan yahay Koontada Microsoft^{(Microsoft Account)} ee aad u isticmaasho si aad u gasho Windows , waxa fiican in aad iska saarto ka hor inta aanad dib u bilaabin kombiyuutarkaaga.

1. Fur menu-ka Start oo dooro Settings .

2. Aad Accounts > Access shaqo ama dugsi.

3. Dooro koontada shaqada ama dugsiga aad isticmaalayso si aad u gasho abka Microsoft 365 oo dooro ^{(Microsoft 365)}Xidhiidhka^(Disconnect) ka bixi .

Daar daacadnimada xusuusta

Hufnaanta xusuusta^(Memory) waa astaanta amniga asalka ah ee Windows kaas oo ka ilaaliya hababka amniga sare ee weerarada xaasidnimada leh. Daritaankeeda waxaa laga yaabaa inay ka dhigto “Module-ka lagu kalsoon yahay ee madal la isku halleyn karo ayaa ciladoobay†.

1. Fur Windows Security oo ka dooro Security Device^{(Device Security)} on the sidebar.

2. Dooro faahfaahinta go'doominta aasaasiga ah.

3. Deji bakhtiinta xusuusta oo dib u bilaw kombiyuutarkaaga.^(Memory)

Cusbooneysii Darawalada Module Platform^{(Platform Module Drivers)} ee La Aaminsanyahay ee Kumbuyuutarkaaga

Dareewalada TPM ee duugoobay waxay noqon kartaa sabab kale oo “Moduleka madal la isku halleyn karo uu ciladoobay†cilad ayaa ka soo baxda kombayutarkaga. Hubi oo rakib wixii cusub ee TPM ah.

1. Riix Windows + R si aad u furto sanduuqa Run . Markaas, ku qor devmgmt.msc oo dooro OK.

2. Balaadhi qaybta qalabka Amniga^(Security) .

3. Midig ku dhufo Module Platform Trusted^{(Trusted Platform Module)} oo dooro Cusbooneysii^(Update) darawalka.

4. Si toos ah u dooro darawaliinta^(Search) .

5. Sug^(Wait) ilaa Windows ka ogaanayo oo ku rakibayo darawallada TPM cusub.^(TPM)

Haddii Maareeyaha Aaladda^{(Device Manager)} uu ku guul-darraysto inuu helo darawallo cusub, isku day Windows Update beddelkeeda. Si taas loo sameeyo:

1. Fur kombuyuutarkaaga Settings app oo dooro Windows Update .

2. Dooro Hubi wixii cusub.

3. Dooro View^{(Select View)} cusboonaysiinta ikhtiyaariga ah> Cusbooneysiinta darawalka^(Driver) oo rakib wixii cusbooneeysiin dirawal ah oo sugaya.

Ka saar oo dib u rakib TPM Drivers^{(Reinstall TPM Drivers)}

Haddii kombuyuutarku aanu lahayn darawalo cusub oo TPM ah, ka fiirso inaad ka saarto oo dib u rakibto iyaga xiga. Taasi waxay xallin doontaa dhacdooyinka suurtagalka ah ee musuqmaasuqa darawalka. Si taas loo sameeyo:

1. Fur Maareeyaha Aaladda^{(Device Manager)} oo balaadhi Aaladaha Ammaanka^(Security) .

2. Laba jeer guji Module Platform Trusted^{(Double-click Trusted Platform Module)} oo dooro Uninstall Tool^(Uninstall) .

3. Dooro Uninstall si aad u xaqiijiso.

4. Kumbuyuutarkaaga dib u bilow.

5. Dib u fur Maareeyaha Aaladda^{(Device Manager)} , midig-guji Aaladaha Ammaanka^(Security) , oo dooro Scan for Hardware Changes .

Dami Hab-maamuuska Xaqiijinta Casriga ah^{(Modern Authentication Protocols)}

Sida caadiga ah, Microsoft 365 waxay isticmaashaa borotokoolka xaqiijinta akoontiga casriga ah sida OAuth iyo SAML si ay u dhaqaajiso. Si kastaba ha ahaatee, in kasta oo la wanaajiyay ammaanka, waxay sidoo kale keeni karaan “Qalabka la isku halleeyey ee madal la isku halleeyey ayaa xumaaday†. Deminta iyaga oo isticmaalaya jabsiga diiwaanka soo socda ayaa hagaajin kara.

1. Riix furayaasha Windows + R si aad u furto sanduuqa Run . Markaas, ku qor regedit oo taabo Gelida^(Enter) .

2. Nuqul ka samee oo ku dheji dariiqa soo socda xagga sare ee daaqada Registry Editor oo taabo Gelida:

HKEY_CURRENT_USERSOFTWARE\MicrosoftOffice\16.0\Common\Identity

3. Midig ku dhufo meesha bannaan ee midig oo dooro New > DWORD (32-bit) Qiimaha^(Value) .

4. U magacow gelida cusub sidii EnableADAL .

5. Fur gelitaanka cusub ee diiwaanka oo hubi in goobta xogta Qiimaha^(Value) ay leedahay qiimo O.

6. Kumbuyuutarkaaga dib u bilow.

Qaado Lahaanshaha Folderka Ngc

“Ngc†waa galka nidaamka keydiya macluumaadkaaga amniga ee Windows Hello . Mararka qaarkood, waxay kharribi kartaa oo dhalin kartaa “Qalabka la isku halleeyey ee madal la isku halleeyey ayaa xumaaday†. Tirtiridda galka waxa ku jira waxay ku qasbi doontaa Windows inay dib u abuurto wax kasta meel eber ah.

1. Fur File Explorer . Kadib, koobiy oo dheji dariiqa soo socda oo tabo Gelida:

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.

2. Midig ku dhufo galka Ngc oo dooro Properties.

3. U beddel dhinaca ammaanka^(Security) oo dooro Advanced .

.

4. Dooro Bedel ku xiga Mulkiilaha.

5. Geli magacaaga akoonkaaga Windows sanduuqa banaan oo dooro OK.

6. Calaamadee sanduuqa ku xiga Ku beddel^(Replace) milkiilayaasha weelasha-hoosaadka iyo walxaha oo dooro Apply > OK .

7. Dooro Haa.

8. Fur faylka NGC oo tirtir dhammaan waxa ku jira.^(NGC)

9. Kumbuyuutarkaaga dib u bilow.

Tirtir BrokerPlugin^{(Delete BrokerPlugin)} iyo CloudExperienceHost Xogta Koontada^{(CloudExperienceHost Account Data)}

Marka xigta, ka saar dhammaan xogta la xidhiidha akoonnada ee la xidhiidha BrokerPlugin iyo CloudExperienceHost hababka. Si taas loo sameeyo:

1. Fur File Explorer oo booqo goobaha soo socda:

• % LOCALAPPDATA %\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\AC\TokenBroker\Accounts
• % LOCALAPPDATA %\Packages\Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy\AC\TokenBroker\Accounts

2. Tirtir^(Delete) dhammaan faylasha ku jira labada buug.

3. Dib u kici kombayutarkaga oo marlabaad socodsii caawimada Microsoft Support^{(Microsoft Support)} and Recovery Assistant .

• Samee Boot Nadiif ah

Dajinta nadiifka ah ee Windows waxay ka ilaalin doontaa isku dhacyada hababka bilawga ah ee qolo saddexaad inta lagu jiro habka hawlgelinta Microsoft 365 . Si taas loo sameeyo:

1. Fur sanduuqa orod . ^(Run)Kadib, ku qor msconfig oo dooro OK.

2. Calaamadee sanduuqa ku xiga Qari^(Hide) dhammaan adeegyada Microsoft oo dooro Disable all.

3. U beddel^(Startup) tab bilowga oo dooro Maareeyaha Hawsha Furan^{(Open Task Manager)} .

4. Dami dhammaan hababka aan Microsoft ahayn.

5. Dib u bilaw PC-gaaga oo dib u hawl geli Microsoft 365 .

6. Dib u hawlgelinta adeegyada naafada iyo barnaamijyada bilowga.

Ku samee koontada isticmaale cusub^{(New User Account)} ee Windows

Musuqmaasuqa astaanta Windows^(Windows) waa sabab kale oo macquul ah khaladaadka TPM . Sidaa darteed^(Hence) , isku day inaad Microsoft 365 ku samayso akoon cusub oo Windows ah. ^(Windows)Si taas loo sameeyo:

1. Fur app Settings oo dooro Accounts.

2. Dooro Qoyska^{(Select Family)} & isticmaalayaasha kale ee dhinaca Settings . Kadib, dooro Kudar^(Add) qof kale PC-gan hoostooda isticmaalayaasha kale.

3. Dooro anigu ma hayo macluumaadka gelitaanka qofkan > Add isticmaale bilaa xisaab Microsoft ah.

4. Geli username iyo password oo samee akoon cusub oo maxali ah.

5. Gal akoonka cusub.

6. Ku rakib Microsoft 365 oo dhaqaaji. Haddii ay taasi ku caawiso, u haaji xogtaada koontada cusub^{(migrate your data into the new account)} oo tirtir astaantaagii hore^{(delete your old profile)} .

Module Platform ee^{(Platform Module Has)} la Aaminsanyahay wuu^(Fixed) ciladoobay

Qaladka “Module Platform^{(Platform Module Has)} -ka la Aaminsanyahay ayaa cilladaysan⠀ waxay noqon kartaa mid dhib badan in la xalliyo. Si kastaba ha noqotee, qaado wakhti aad ku shaqeyso jidkaaga hagaajinta kor ku xusan, waana inaad awood u yeelatid inaad ka takhalusto ugu dambeyntii.

Haddii mid ka mid ah hagaajinta kor ku xusan aysan caawin, hubi haddii BIOS ama UEFI u baahan yihiin cusbooneysiin^{(check if the BIOS or UEFI needs an update)} . Haddii taasi aysan ahayn arrin, ka fiirso dib u dejinta Windows si ay u noqoto khaladaadka warshadda^{(resetting Windows to factory defaults)} .

How to Fix “Trusted Platform Module Has Malfunctioned” Error in Windows

Do you keeр receiving a “Trusted platform module has malfunсtioned” error іn Windows 11 or 10 while attempting to activate Mіcrosoft 365 apps? We will show you how to fix it.

Microsoft 365 apps like Word, Outlook, and Teams will throw out a “Trusted platform module has malfunctioned” warning during authentication if they run into issues communicating with the TPM (Trusted Platform Module) chipset on your PC. You may also see error codes like 80090030, 80090016, and 80284001 accompany it.

Work through the instructions below to fix the “Trusted platform module has malfunctioned” error on a Windows 10 or 11 PC. Make sure to re-activate your Microsoft 365 products after each fix. You may have to set up Windows Hello or your PIN repeatedly after some fixes.

Reset Microsoft 365 Activation State

It’s best to begin by using Microsoft’s Support and Recovery Assistant to reset the current Office 365 activation state. That allows you to re-activate your Office apps with a fresh slate.

1. Download the Support and Recovery Assistant from the Microsoft website.

2. Run the downloaded executable file and select Install. The Support and Recovery Assistant will launch soon after.

3. Select Office > Next. Pick Microsoft Teams or Outlook if the issue is limited to either product.

4. Follow the on-screen instructions to reset the Microsoft 365 activation state.

5. Select Restart to complete resetting the Office activation state.

Disable Your Antivirus Software

Third-party security software tends to create various errors while activating Microsoft 365 apps. If you use an anti-malware utility on your computer, briefly disable it and check if that makes a difference.

Clear the TPM Keys in Windows

If the TPM error persists, try resetting the Trusted Platform Module to its default state. Microsoft recommends that you save your work and back up the personal data on your PC before you begin.

1. Open the Start menu and select Windows Security.

2. Select Device Security on the Windows Security sidebar. Then, select Security processor details.

3. Select Security processor troubleshooting.

4. Select the Clear TPM button

5. Select Clear and restart to confirm you want to reset the security processor on your Windows PC.

Another way to reset the TPM on your PC is to:

1. Press Windows Key + R to open a Run box. Then, type tpm.msc and select OK.

2. Select Action > Clear TPM on the menu bar.

3. Select Restart.

Remove Your Microsoft Office Credentials

The following fix involves removing any existing Microsoft Office credentials from Windows before your next attempt at activating Office products.

1. Press Windows + S, type Control Panel, and select Credential Manager among the search results.

2. Select Windows credentials.

3. Under Generic credentials, expand any credentials for Office applications and select Remove.

4. Select Yes to confirm.

5. Restart your computer.

If your Microsoft 365 account differs from the Microsoft Account you use to sign in to Windows, it’s best to remove it before restarting your computer.

1. Open the Start menu and select Settings.

2. Go to Accounts > Access work or school.

3. Select the work or school account you use to sign in to your Microsoft 365 apps and select Disconnect.

Turn On Memory Integrity

Memory integrity is a native security feature in Windows that protects high-security processes from malicious attacks. Turning it on may make the “Trusted platform module has malfunctioned” error disappear.

1. Open Windows Security and select Device Security on the sidebar.

2. Select Core isolation details.

3. Activate the Memory integrity switch and restart your computer.

Update Your Computer’s Trusted Platform Module Drivers

Outdated TPM drivers can be another reason why the “Trusted platform module has malfunctioned” error appears on your PC. Check for and install any new TPM updates.

1. Press Windows + R to open a Run box. Then, type devmgmt.msc and select OK.

2. Expand the Security devices category.

3. Right-click Trusted Platform Module and select Update driver.

4. Select Search automatically for drivers.

5. Wait until Windows detects and installs new TPM drivers.

If the Device Manager fails to find newer drivers, try Windows Update instead. To do that:

1. Open your computer’s Settings app and select Windows Update.

2. Select Check for updates.

3. Select View optional updates > Driver updates and install any pending hardware driver updates.

Uninstall and Reinstall TPM Drivers

If your PC has no new TPM drivers, consider uninstalling and reinstalling them next. That will resolve possible instances of driver corruption. To do that:

1. Open the Device Manager and expand Security devices.

2. Double-click Trusted Platform Module and select Uninstall device.

3. Select Uninstall to confirm.

4. Restart your computer.

5. Re-open the Device Manager, right-click Security devices, and select Scan for Hardware Changes.

Disable Modern Authentication Protocols

By default, Microsoft 365 uses modern account authentication protocols like OAuth and SAML for activation. However, despite the enhanced security, they can also result in the “Trusted platform module has malfunctioned” error. Disabling them using the following registry hack might fix it.

1. Press the Windows + R keys to open a Run box. Then, type regedit and press Enter.

2. Copy and paste the following path into the top of the Registry Editor window and press Enter:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity

3. Right-click the vacant area to the right and select New > DWORD (32-bit) Value.

4. Rename the new entry as EnableADAL.

5. Open the new registry entry and make sure that the Value data field has a value of O.

6. Restart your computer.

Take Ownership of Ngc Folder

“Ngc” is a system folder that stores your Windows Hello security information. Sometimes, it can corrupt and generate the “Trusted platform module has malfunctioned” error. Deleting the folder’s contents will force Windows to recreate everything from scratch.

1. Open File Explorer. Then, copy and paste the following path and press Enter:

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

2. Right-click the Ngc folder and select Properties.

3. Switch to the Security tab and select Advanced.

.

4. Select Change next to Owner.

5. Enter your Windows user account name into the vacant box and select OK.

6. Check the box next to Replace owners on subcontainers and objects checkbox and select Apply > OK.

7. Select Yes.

8. Open the NGC folder and delete all contents inside.

9. Restart your computer.

Delete BrokerPlugin and CloudExperienceHost Account Data

Next, remove all account-related data related to the BrokerPlugin and CloudExperienceHost processes. To do that:

1. Open File Explorer and visit the following locations:

• %LOCALAPPDATA%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\AC\TokenBroker\Accounts
• %LOCALAPPDATA%\Packages\Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy\AC\TokenBroker\Accounts

2. Delete all files inside both directories.

3. Reboot your PC and run the Microsoft Support and Recovery Assistant again.

• Perform a Clean Boot

Clean booting Windows will prevent conflicts from third-party startup processes during the Microsoft 365 activation process. To do that:

1. Open a Run box. Then, type msconfig and select OK.

2. Check the box next to Hide all Microsoft services and select Disable all.

3. Switch to the Startup tab and select Open Task Manager.

4. Disable all non-Microsoft processes.

5. Restart your PC and re-activate Microsoft 365.

6. Re-activate the disabled services and startup programs.

Create a New User Account in Windows

Windows profile corruption is another plausible reason for TPM errors. Hence, try setting up Microsoft 365 in a new Windows user account. To do that:

1. Open the Settings app and select Accounts.

2. Select Family & other users on the Settings sidebar. Then, select Add someone else to this PC under Other users.

3. Select I don’t have this person’s sign-in information > Add a user without a Microsoft account.

4. Insert a username and password and create a new local account.

5. Sign in to the new account.

6. Install Microsoft 365 and activate it. If that helps, migrate your data into the new account and delete your old profile.

Trusted Platform Module Has Malfunctioned Fixed

The “Trusted Platform Module Has Malfunctioned” error can be tricky to resolve. However, take the time to work your way through the fixes above, and you should be able to get rid of it eventually.

If none of the fixes above help, check if the BIOS or UEFI needs an update. If that’s not an issue, consider resetting Windows to factory defaults.

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