Mararka qaarkood, Apple's FaceTime waxaa ka maqan qaybta "wejiga" ee muhiimka ah ee khibradda. Haddii aad isku dayayso inaad qof la sheekaysato, laakiin waxa kaliya ee aad arkayso waa shaashad madow, waxaa jira waxyaabo yar oo aad hubin karto si aad u hagaajiso.

Talooyinka hoose waxay daboolayaan iOS, iPadOS, iyo macOS. Waxaan tilmaami doonaa marka hagaajintu khusayso kaliya mid ka mid ah nidaamyadan hawlgalka.

Hubi heerka Server-ka Apple

Apple waxa ay haysaa bog anfacaya^{(handy page)} oo aad ka hubin karto in adeegyada Apple ay la kulmaan dhibaatooyin. Waxaa habboon in si degdeg ah loo hubiyo boggaas si loo hubiyo inaadan la halgamayn wax ka baxsan xakamayntaada.

Xitaa haddii aadan ku arkin wax arrimo ah bogga rasmiga ah, waxaa habboon in si degdeg ah loo raadiyo warbaahinta bulshada si loo sheego dhibaatooyinka adeegga FaceTime , waa haddii aan weli loo soo sheegin Apple .

Haddii ay u muuqato inaadan ahayn kan kaliya ee arrimaha ku saabsan, waxaa fiican inaad sugto in yar si aad u aragto haddii arrinta la xalliyo Apple .

Cusbooneysii habka hawlgalkaaga

Haddii aad isticmaalayso iOS, iPadOS, ama macOS, FaceTime waa qayb ka mid ah nidaamka. In kasta oo aysan jirin arrimo ku habboon guud ahaan, waxaa ugu wanaagsan in kaqeybgale kastaa uu cusbooneysiiyay nidaamkooda hawlgalka nuqulkii ugu dambeeyay, kaas oo waqtiga qorista uu yahay iOS 15 iyo macOS 12 Monterey .

Qof miyuu ku iloobay xannibaadihii qarsoodiga ahaa ee ^{(Did Someone Forget Their Privacy Blocker)}muraayadda^(Lens) kamarada ?

Waxa ay noqotay caan (oo caqli gal ah) in la geliyo shashadaha gaarka ah ee kamaradaha webka muraayadaha webcam si looga hortago basaasnimada tuugta. Kahor intaadan bilaabin inaad ku dhufato goobaha oo aad isku daydo dhammaan noocyada hagaajinta farsamada, hubi in adiga ama qofka dhanka kale ee khadka uusan kooda kaga tagin MacBookga^(MacBook) ama aaladda iOS, iyagoo jir ahaan xannibaya fiidiyowga FaceTime .

Dib u deji internetkaaga^(Internet) ama isku day xidhiidh ka duwan

Xaaladaha qaarkood, isku xirka internetkaagu wuxuu noqon karaa dembiilaha marka ay timaado shaashadda madow ee FaceTime . Gaadiidka fiidyaha^(Video) ayaa laga yaabaa in loo xannibo sabab qaar ka mid ah, ama tayada isku xidhka ayaa aad u liidata taas oo gudbinta muqaalku noqoto mid aan macquul ahayn.

In kasta oo aanay suurtogal ahayn in arrinta xidhiidhka internetku ka danbeyso arrintaada shaashadda madow ee FaceTime , waa mid ka mid ah waxyaabaha ugu fudud ee la hubin karo. Demi routerkaaga ama aaladaha kale ee kadinka internetka, sug dhowr daqiiqo, ka dibna dib u shid mar kale. Haddii kale, waxaad isku dayi kartaa inaad isticmaasho xiriir kale oo aan xiriir la lahayn, sida goobta telefoonka gacanta halkii aad ka isticmaali lahayd Wi-Fi . Haddii arrinta shaashadda madow ay sii jirto iyadoo lagu tijaabinayo xiriir internet oo kale, waxay u badan tahay inaysan khaladka xiriirku ahayn.

Haddii aad isticmaalayso firewall, waxaad u baahan tahay inaad hubiso in dekedo shabakadeed qaarkood ay u furan yihiin FaceTime si ay u shaqeyso:

• 80 (TCP)
• 443 (TCP)
• 3478 ilaa 3497 (UDP)
• 5223 (TCP)
• 16384 ilaa 16387 (UDP)
• 16393 ilaa 16402 (UDP)

Haddii aadan aqoon sida loo furo dekedo xiran dab-darkaaga, la tasho dukumentiga caawinta firewall-ka, weydii maamulaha nidaamka dugsiga ama shaqada, ama eeg hagayaashayada helitaanka dekedo furan^{(finding open ports)} iyo gudbinta deked^{(port forwarding)} .

Xidh abka kale ee laga^(Apps) yaabo inay^{(Might Be)} isticmaalayaan kamarada

Hal app oo keliya ayaa isticmaali kara kamaradaha mareegta. Mararka qaarkood, abka waxa laga yaabaa in aanu dib u siin sheegashadiisa kamaradda marka aad dhammayso. Markaa waxaa habboon in la xidho abka kale ee isticmaala kamaradaha webka, sida Skype ama Microsoft Teams , si loo hubiyo.

Dib u kici Aalladdaada

Haddii xidhitaanka abka ee suurtogalka ah ee qabsaday kamaradu aanay ku caawinayn, istaraatijiyad guud oo weyn ayaa ah inaad dib u bilowdo dhammaan qalabkaaga. Haddii aad ku jirto Mac , iPad, ama iPhone, dib u bilaabista wax walba waxay kaa caawin kartaa nadiifinta cayayaanka yaryar ee ka hortagaya in kamaradu shaqeyso ama FaceTime inay si sax ah u isticmaasho.

Wareegi Taleefankaga

Waxay u egtahay xal aan caadi ahayn, laakiin iPhone ama iPad-ka waxaad isku dayi kartaa inaad ku beddesho aaladda inta u dhaxaysa muuqaalka muuqaalka iyo muuqaalka si aad u hesho shaashadda madow inay baxdo. Haddii jihada shaashaddaadu aanay isbeddelin marka aad talefanka jidh ahaan u rogrogto, ka soo deg dhinaca midig ee sare ee shaashadda oo beddel qufulka hanuuninta ee xarunta xakamaynta sida halkan ka muuqata.

Haddii aad nasiib leedahay, wareejinta labada jiho ayaa soo celin doonta muuqaalka.

Jooji oo dib u xir

Xidhiidhka xun ee u dhexeeya xisbiyada ayaa noqon kara sababta ka dambeysa quudinta fiidiyoowga madow. Jawaabta ugu fudud waa in aad telefoon dhigtid oo aad mar kale wacdo. Waxaa jiri kara dhibaatooyin badan oo u dhexeeya qalabkaaga iyo aaladda qofka kale, oo ay ku jiraan arrimaha la xiriira marinka xogta internetka ama dhibaatooyinka server-yada Apple.

Ma si shil ah ma Wicitaan Maqal-keliya ah?

FaceTime waxay kuu ogolaanaysaa inaad samayso wicitaano maqal ah oo kaliya halkii aad ka samayn lahayd wicitaan muuqaal ah si aad u badbaadiso bandwidth ama haddii aanad diyaar u ahayn qofna inuu arko wejigaaga. Waxaad ku arki doontaa badhanka badhtamaha shaashadda fiidyowga bannaan si aad u bilowdo wac FaceTime haddii aad hadda ku mashquulsan tahay wicitaan maqal-kaliya ah.

Ma haysaa kamarad mareegaha saxda ah ee la doortay^{(Right Webcam Selected)} ?

Haddii aad leedahay in ka badan hal kamarad webcam ah oo ku xiran Mac kaaga , waxaa suurtogal ah in hadda la doortay kamarad khaldan. Tani inta badan ma muujinayso shaashad madow, laakiin haddii kamaradu leedahay xannibaadaha gaarka ah ama haddii kale aysan si sax ah u shaqeynin, waxba ma arki kartid.

Gudaha FaceTime , ka fur ikhtiyaarka Fiidiyowga^(Video) ee bar menu oo hubi haddii wax kamarado ah ay ku qoran yihiin halkaas.

Haddii aad aragto in ka badan hal kamarad, door kamarada gudaha. Waxa kale oo aad si fudud u goyn kartaa kamaradda dibadda, FaceTime -na waa in ay ku xidhataa kamaradda gudaha ee Mac haddii ay mid leedahay.

Qaar ka mid ah noocyada software ayaa laga yaabaa inay rakibaan kamaradaha webka "virtual", sidaas darteed xitaa haddii aadan haysan webcam kale oo ku xiran kombuyuutarkaaga, mid ka mid ah webcamsyada casriga ah ayaa laga yaabaa in la doorto.

U beddel inta u dhaxaysa ^(Between)kamarada hore^{(Front Camera)} iyo kamaradaha danbe^{(Rear Cameras)}

Hal tabo oo u muuqata inay u shaqeyso isticmaaleyaal badan oo iPad ama iPhone ah ayaa ah inay u kala beddelaan kamaradaha hore iyo kuwa dambe. Waxaan u maleyneynaa in tani ay shaqeyn karto iyadoo ku qasbeysa kamarada inay dib u bilowdo, laakiin wax kasta oo sirta ah, tani waa sahlan tahay in la isku dayo, waxayna u muuqataa inay sameyso khiyaamada dad badan oo la kulma shaashadda madow ee FaceTime .

Ku qasbo Jooji App-ka

Way mudan tahay in dib u dejin adag lagu sameeyo abka FaceTime laftiisa haddii aanay wax kale shaqayn.

1. Qalabka IOS ama iPadOS, kor uga jiid dhanka hoose ee shaashadda ilaa aad aragto carousel-ka abka. Kadibna u dhaqaaq bidix ama midig ilaa aad ka aragto FaceTime.

1. Appka^(Swipe) kor iyo ka mari dhanka sare ee shaashadda, ka dibna fur mar kale.

On Mac:

1. Press Command + Space Bar , ka dibna raadi Monitor Monitor^{(Activity Monitor)} oo fur.

1. Ka raadi nidaamka FaceTime liiska oo guji si aad u muujiso.

1. Hadda dooro badhanka Joogsiga.

1. Marka lagu weydiiyo haddii aad hubto, dooro Xoog Joojin^{(Force Quit)} .

Mar labaad fur FaceTime oo arag haddii arrimuhu caadi ku soo noqdeen.

Ka bax aqoonsiga Apple

Tani waa khiyaamo kale oo aan lahayn sharraxaad cad oo ku saabsan sababta ay u shaqeyso, laakiin si cad, waxay u shaqeysaa dadka qaarkood, waana dhakhso iyo fududahay in la isku dayo.

On your iPhone:

1. Fur Settings App.
2. Dooro magacaaga

1. Hoos^(Scroll) u dhaadhac si aad u Saxiixdo^{(Sign Out)} , dooro oo dhamaystir habka.

Ka dib markii aad saxiixday, mar kale gal koontadaada oo isku day FaceTime si aad u aragto in cillada la xaliyay.

On Mac:

1. Dooro badhanka Apple dhanka bidix ee sare ee shaashadda.
2. Dooro Xulashada Nidaamka

1. Dooro Aqoonsiga Apple

1. Dooro dulmar.

1. Dooro Bixinta

Sida iOS, mar kale soo gal ka dibna isku day FaceTime mar labaad.

Isticmaal App ka duwan

Nasiib darro, hadda waxaynu gaadhnay heerkii tirada doorashadu ay dhulka ku dhuubantay. Markaa waa waqtigii la isku dayi lahaa wax aan ahayn FaceTime . Waxa kale oo ay la macno tahay in aad la hadli karto saaxiibada Android , adiga oo u malaynaya in aad wax haysato.

Waxa jira bakhaarro badan oo waaweyn oo ku jira dukaanka Apple^{(Apple Store)} , oo ay ku jiraan WhatsApp , Zoom , iyo Telegram , kuwaas oo leh apps iOS. Kaliya maahan in tani ay tahay xallin degdeg ah haddii ay tahay inaad la hadasho qof hadda oo aad cilad ka saarto hadhow, laakiin sidoo kale waa tallaabo lagu ogaanayo sababtoo ah haddii aad sidoo kale heleyso shaashad madow halkii aad ka heli lahayd fiidiyoow app kale, waxay tilmaamaysaa arrinta ka baxsan FaceTime gaar ahaan.

Dalxiistii Ugu Dambeysey: Dib U Dajinta Warshada

Ka dib markii la dhammeeyo hagaajin kasta oo kale oo la taaban karo, xalka ugu dambeeya waa in dib loo dejiyo qalabkaaga. Kani waa hab lagu xalliyo dhibaatada, laakiin waxaanu aragnay inay u shaqaynayso sida ay ugu shaqeyso kutaanta sirta ah ee shabakada khaladka ah ee mararka qaar ku soo baxda aaladaha iOS-qoyska.

Ka digtoonow in aysan jirin dammaanad qaadka in dib u habeynta warshadu ay xallin doonto arrinta. Tusaale ahaan, dib u habeynta warshadu maaha mid khusaysa haddii dhibaatadu ay ahayd casriyeyn ama adeegayaasha Apple. Waxaad u isticmaali kartaa hagahayada dib u habeynta warshada macOS^(iOS) ama macOS wixii tilmaamo sax ah.

Maadaama dib u habeynta warshadu ay tahay waqti-qaadasho, waxaa laga yaabaa inaad xitaa lumiso xogta shakhsi ahaaneed haddii ay arrimuhu qaldamaan, markaa waxaan si adag kuugu soo jeedinaynaa inaad tixgeliso haddii xallinta arrinta shaashadda madow ee FaceTime ay mudan tahay khatarta. Waxaa laga yaabaa inaad rabto inaad marka hore la xiriirto Taageerada Apple^{(Apple Support)} , hana iloobin inaad kaydiso xogtaada.

How to Fix FaceTime Black Screen Issues (iPhone, iPad, and Mac)

Sometimеs, Apple’s FaceTime is miѕsing the all-important “face” part of the experience. If you’re trying to chat with someone, but all you’re ѕeeing is a blaсk screen, there are a few things you can check to fix it.

The tips below cover iOS, iPadOS, and macOS. We’ll indicate when a fix only applies to one of these operating systems.

Check Apple’s Server Status

Apple maintains a handy page where you can check whether any Apple services are experiencing problems. It’s worth quickly checking that page to ensure you aren’t struggling with something beyond your control.

Even if you don’t see any issues on the official page, it’s worth quickly searching social media for mentions of problems with the FaceTime service, just in case it hasn’t been reported to Apple yet.

If it does seem like you’re not the only one having issues, it’s better to wait a little while to see if the issue is resolved by Apple.

Update Your Operating System

Whether you’re using iOS, iPadOS, or macOS, FaceTime is an integral part of the system. While there should be no compatibility issues in general, it’s best that every participant has updated their operating system to the latest version, which at the time of writing is iOS 15 and macOS 12 Monterey.

Did Someone Forget Their Privacy Blocker On the Camera Lens?

It’s become popular (and sensible) to put special webcam privacy screens over webcam lenses to prevent spying by hackers. Before you start poking around settings and trying all sorts of technical fixes, check that you or the person on the other end of the line hasn’t left theirs on the MacBook or iOS device, physically blocking FaceTime video.

Reset Your Internet or Try a Different Connection

In some cases, your internet connection might be the culprit when it comes to a black screen on FaceTime. Video traffic may be blocked for some reason, or the connection quality is so poor that video transmission becomes impossible.

While it’s unlikely that an internet connection issue is behind your FaceTime black screen issue, it’s one of the easiest things to check. Turn off your router or other internet gateway device, wait a few minutes, and then turn it back on again. Alternatively, you can try using a different unrelated connection, such as your mobile phone hotspot instead of Wi-Fi. If the black screen issue remains while testing with a different internet connection, it probably isn’t the connection’s fault.

If you’re using a firewall, you need to ensure that certain network ports are open for FaceTime to work:

• 80 (TCP)
• 443 (TCP)
• 3478 through 3497 (UDP)
• 5223 (TCP)
• 16384 through 16387 (UDP)
• 16393 through 16402 (UDP)

If you don’t know how to open blocked ports on your firewall, consult the firewall’s help documentation, ask your system administrator at school or work, or have a look at our guides on finding open ports and port forwarding.

Close Other Apps That Might Be Using the Camera

Only one app can use the webcam at a time. Sometimes, an app may not give its claim to the camera back once you’re done. So it’s worth closing other apps that use the webcam, such as Skype or Microsoft Teams, just to be sure.

Reboot Your Device

If closing apps that have potentially taken hold of the camera doesn’t help, a great general strategy is to restart your entire device. Whether you’re on a Mac, iPad, or iPhone, restarting everything can help clear out minor bugs preventing the camera from working or FaceTime from using it correctly.

Rotate Your Phone

It seems like an odd solution, but on an iPhone or iPad you can try rotating the device between landscape and portrait orientation to get that black screen to go away. If your screen orientation doesn’t change when you rotate the phone physically, swipe down from the top right corner of the screen and toggle the orientation lock in the control center as shown here.

If you’re lucky, rotating between the two orientations will restore the video.

Disconnect and Reconnect

A bad connection between parties can be the reason behind a black video feed. The simplest answer is to hang up and call again. There can be numerous problems between your device and the other person’s device, including issues with the internet data route or problems with Apple’s servers.

Is It Accidentally an Audio-Only Call?

FaceTime allows you to make audio-only calls instead of a video call to save bandwidth or if you’re just not ready for anyone to see your face. You’ll see a button in the middle of the blank video screen to start a FaceTime call if you’re currently busy with an audio-only call.

Do You Have the Right Webcam Selected?

If you have more than one webcam connected to your Mac, it’s possible that the wrong webcam is currently selected. This wouldn’t usually show a black screen, but if that camera has a privacy blocker or is otherwise not working properly, you may see nothing.

In FaceTime, open the Video option from the menu bar and check if any cameras are listed there.

If you see more than one camera, choose the internal camera. You can also simply disconnect the external camera, and FaceTime should default to the Mac’s internal camera if it has one.

Some types of software may install “virtual” webcams, so even if you don’t have another webcam plugged into your computer, one of these virtual webcams may be selected instead.

Switch Between the Front Camera and Rear Cameras

One trick that appears to work for many iPad or iPhone users is to switch between the front and rear cameras. We think this may work by forcing the camera to re-initialize, but whatever the secret, this is an easy fix to try, and it seems to do the trick for plenty of people faced with a black FaceTime screen.

Force Quit the App

It’s worth doing a hard reset on the FaceTime app itself if nothing else has worked.

1. On an iOS or iPadOS device, swipe up from the bottom of the screen until you see the app carousel. Then scroll left or right until you see FaceTime.

1. Swipe the app up and off the top of the screen, then open it again.

On a Mac:

1. Press Command + Space Bar, then search for Activity Monitor and open it.

1. Look for the FaceTime process in the list and click on it to highlight it.

1. Now select the Stop button.

1. When asked if you’re sure, select Force Quit.

Open FaceTime again and see if things are back to normal.

Sign Out of Your Apple ID

This is another trick that has no clear explanation of why it works, but clearly, it does work for some people, and it’s quick and easy to try.

On your iPhone:

1. Open the Settings App.
2. Select your name.

1. Scroll down to Sign Out, select it and complete the process.

After signing out, sign into your account again and try FaceTime to see if the bug is resolved.

On a Mac:

1. Select the Apple button at the top left of the screen.
2. Choose System Preferences.

1. Select Apple ID.

1. Choose Overview.

1. Select Sign Out.

As with iOS, sign in again and then try FaceTime again.

Use a Different App

Unfortunately, we’ve now come to the point where the number of options has become thin on the ground. So it’s time to try something that isn’t FaceTime. It also means you can speak to Android friends, assuming you have any.

There are many great alternatives on the Apple Store, including WhatsApp, Zoom, and Telegram, which have iOS apps. Not only is this a quick fix if you have to get on a call with someone now and troubleshoot later, but it’s also a diagnostic step because if you’re also getting a black screen instead of video in an alternative app, it points to the issue being outside of FaceTime in particular.

Last Resort: Factory Reset

After exhausting every other practical fix, the last resort is to factory reset your device. This is a sledgehammer approach to fixing the problem, but we’ve seen it work just as it does for the annoying incorrect network password bug that sometimes crops up on iOS-family devices.

Be warned that there is no guarantee that a factory reset will solve the issue. For example, a factory reset is irrelevant if the problem was with an update or with Apple’s servers. You can use our iOS or macOS factory reset guides for exact instructions.

Since a factory reset is time-consuming, you may even lose personal data if things go wrong, so we strongly suggest you consider whether solving the FaceTime black screen issue is worth the risk. You may want to contact Apple Support first, and don’t forget to back up your data.

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