Muuqaalka Muuqaalka^(Outlook) "Ma awoodno inaan hadda isku xirno" marka abka uusan la xiriirin karin Server-ka Sarrifka Microsoft^{(Microsoft Exchange Server)} . Marka ay tani dhacdo, ma kicin kartid Microsoft Outlook mana diri kartid oo kama heli kartid iimaylo adoo isticmaalaya Microsoft Outlook .

Casharradani waxay dabooshaa xalinta cilad-raadinta si ay Microsoft Outlook mar kale ugu shaqeyso Windows 10 iyo 11 kombiyuutarada.

^{(Troubleshoot)}Cilad- baadhitaan ku xidhidhiyahaaga interneedka^(Internet)

Waxyaabaha ugu horreeya^(First) marka hore: xaqiiji in kombuyuutarku leeyahay marin internet. Booqo^(Visit) dhowr bog oo shabakad ah oo ku jira biraawsarkaaga ama isku day inaad soo dejiso/ku rakibto app ku jira Bakhaarka Microsoft^{(Microsoft Store)} . Shabakaddaada ayaa ah dembiilaha haddii codsiyada kale aysan sidoo kale geli karin internetka.

Daadi kaydka DNS ee kombiyuutarkaaga^{(Flush your computer’s DNS cache)} , dami VPN/proxy/firewall, oo dib u fur Muuqaalka^(Outlook) . Haddii aad isticmaalayso shabakad Wi-Fi ah, dib-u-kicinta router-kaaga waa inay hagaajisaa arrimaha isku xidhka. Haddii kale^(Otherwise) , la xiriir maamulaha shabakadda si aad taageero u hesho. Tixraac hagahayaga xallinta dhibaatada Wi-Fi^{(our Wi-Fi troubleshooting guide)} si aad u hesho xalal badan.

Dami Qaabka "Shaqada Aan Khadka Lahayn".

Muuqaalka^(Outlook) waxa uu leeyahay qaab “Shaqo ka baxsan khadka” kaas oo kuu ogolaanaya inaad gasho iimaylo hore ama aad samayso iimaylo la’aan xidhiidh internet ah. Ka tagista habkan oo la awooday mar walba waxay sababi kartaa arrimo server-ka iyo khaladaadka kale ee Muuqaalka^{(Outlook errors)} . Bilaw Excel , u gudub tabka Send / ReceiveWork Offline .

Dib u bilaw Muuqaalka

Xiritaanka iyo dib u furista Muuqaalka^(Outlook) waa hab degdeg ah oo lagu soo celinayo ku xidhidhiyaha arjiga ee serfarada Microsoft .

1. Midig ku dhufo^{(Right-click)} astaanta menu-ka Start ama taabo furaha Windows + X oo dooro Maareeyaha Hawsha^{(Task Manager)} ee menu -ka Helitaanka Degdegga ah .^{(Quick Access)}

1. Ka dooro Microsoft Outlook liiska abka oo dooro End task icon.

Haddii kale, midig-guji Microsoft Outlook oo dooro Dhamaadka^(End) hawsha ee liiska macnaha guud.

Fur Outlook mar kale oo hubi haddii aad ku soo gali karto ama aad ka hawlgelin karto Outlook xisaabtaada Microsoft .

Daar tusiyaha ^(NCSI)Xaaladda Isku xidhka Shabakadda^{(Network Connectivity Status Indicator)} ( NCSI )

Tusiyaha Heerka Isku Xirka Shabakadda^{(Network Connectivity Status Indicator)} ( NCSI )^(NCSI) waxay ka caawisaa Windows inay go'aamiso in kombuyutarkaagu si guul leh ugu xidhan yahay internetka. Deminta NCSI^(NCSI) - da kumbuyuutarkaaga waxay kicin doontaa "Ma awoodno inaan hadda isku xirno" qaladka Microsoft Outlook iyo barnaamijyada kale ee Office 365 . NCIS -da aan firfircoonayn waxay sidoo kale ka ilaalisaa Windows inay soo dejiso ama ku rakibto cusbooneysiinta.

Raac tillaabooyinka hoose si aad u xaqiijiso heerka Tusiyaha Heerka Isku xidhka Shabakadda^{(Network Connectivity Status Indicator)} ee kombiyuutarkaaga ( NCSI ).

Fiiro gaar ah: Isbeddel aan sax ahayn oo lagu sameeyo Diiwaanka Windows^{(Windows Registry)} ama tirtiridda furayaasha diiwaangelinta muhiimka ah waxay sababi kartaa in qaybaha Windows qaarkood ay joojiyaan shaqada. Sidaa darteed^(Hence) , waxaan si adag kuugula talinaynaa inaad dib u samayso diiwaanka Windows ee PC-gaaga^{( backing up your PC’s Windows Registry)} ka hor intaadan sii wadin. Waxaad si fudud u beddeli kartaa isbeddellada aan la rabin haddii ay wax qaldamaan adiga oo soo celinaya kaydka.

1. Riix^(Press) furaha Windows + R, ku qor regedit sanduuqa Run , oo tabo ^(Run)Gelida^(Enter) .

1. Ku dheji dariiqa hoose ee ciwaanka Tifaftiraha Diiwaanka oo tabo Gelida^(Enter) .

HKEY_LOCAL_MACHINESYSTEMCUurrentControlSetSet ServicesNlaSvcParametersInternet

1. Soo hel EnableActiveProbing DWORD oo hubi in xogta qiimaheeda (lambarka garabka ku jira) loo dejiyay 1. eber (0) xogta qiimaha macneheedu waa baaritaanka firfircoon ee NCSI waa naafo. Laba jeer dhagsii EnableActiveProbing si aad wax uga beddesho xogta qiimaheeda.

1. Ku qor 1 sanduuqa wada hadalka "Value data" oo dooro OK. Taasi waxay awood u siinaysaa Tusiyaha Heerka Isku Xidhka Shabakadda^{(Network Connectivity Status Indicator)} ee kombiyuutarkaaga.

1. Marka xigta, ku dheji dariiqa hoose ee cinwaanka Tifaftiraha Diiwaanka oo taabo Gelida^(Enter) .

SiyaasadahaHKLMSoftwareMicrosoftWindowsNetworkConnectivityStatusTusaha

NCSI waxay ku shaqaysaa Windows -ka haddii gelitaanka NoActiveProbe uu ka maqan yahay waddada la cayimay. Deji xogta qiimaha NoActiveProbe eber (0) ama tirtir gelida haddii ay jidka ku jirto.

1. Wax ka beddel "NoActiveProbe" haddii xogta qiimaheeda lagu dejiyay mid (1). Laba-guji^{(Double-click)} gelida, u beddel xogta Qiimaha 0, oo dooro OK.^(Value)

Haddii kale, midig-guji gelida, dooro Delete , oo dooro Haa^(Yes) isla markiiba xaqiijinta.

Taasi waxay tirtiri doontaa gelitaanka oo dami doontaa Tusiyaha Heerka Isku xidhka Shabakadda^{(Network Connectivity Status Indicator)} ee kombiyuutarkaaga ( NCSI ). Fur Microsoft Outlook oo hubi inaad dhaqaajin karto ama isticmaali karto abka.

Beddel^(Change) Nooca Bilowga Adeegga Liiska Shabakadda^{(Network List Service Startup Type)}

Adeegga Liiska Shabakadda wuxuu^{(Network List Service)} ka caawiyaa Windows inay aqoonsato shabakadaha uu ku biiro kombuyuutarkaaga. Sidoo kale^(Likewise) , adeeggu wuxuu ogeysiinayaa codsiyada isbeddelada guryaha shabakadaada.

Microsoft Outlook iyo abka ama adeegyada kale way xumaan doonaan haddii ay dhibaato ka jirto Adeegga Liiska Shabakadda^{(Network List Service)} . Dib u bilaabista adeega iyo bedelida nooca bilawga waxa ay xalisay arinka qaar ka mid ah isticmaalayaasha Windows^{(some Windows users)} . Xidh Microsoft Outlook^{(Close Microsoft Outlook)} oo raac tillaabooyinka hoose.

1. Riix furaha Windows + R, ku qor services.msc sanduuqa wada hadalka, oo tabo Gelida^(Enter) .

1. Hel^(Locate) oo laba-guji Adeegga Liiska Shabakadda^{(Network List Service)} .

1. U beddel nooca "Startup type" una beddel Buugga^(Manual) , dooro Codso^(Apply) , oo dooro OK.

1. Marka xigta, midig-guji Adeegga Liiska Shabakadda^{(Network List Service)} oo dooro Dib u Bilow^(Restart) .

Fur Outlook oo hubi inaad si guul leh ugu xidhi karto akoonkaaga Microsoft .

Dib u bilaw^(Restart) Adeegga Wacyigelinta Goobta Shabakadda^{(Network Location Awareness Service)}

Adeegga Wacyigelinta Shabakadda Liiska Shabakadda^{(Network List Network Location Awareness)} ( NLA ) wuxuu ka caawiyaa Windows inay fahmaan sida loo maareeyo isku xirka shabakadda kombiyuutarkaaga. Adeegga Liiska Shabakadda^{(Network List Service)} sidoo kale wuxuu ku tiirsan yahay NLA inuu si sax ah u bilaabo oo uu u shaqeeyo.

Dib u bilaabista NLA waxa ay waxtar u noqotay isticmaaleyaal badan oo Windows ah kuwaas oo la kulmay khaladaad la mid ah iyaga oo hawlgeliyay abka Microsoft 365 . Raac tillaabooyinka hoose si aad dib ugu bilowdo adeegga wacyigelinta Goobta Shabakadda^{(Network Location Awareness)} ee kombiyuutarkaaga .

1. Riix furaha Windows + R, ku qor services.msc sanduuqa wada hadalka, oo dooro OK.

1. Midig ku dhufo Wacyigelinta Goobta Shabakadda^{(Network Location Awareness)} oo dooro Dib u Bilow^(Restart) . Dooro Start^{(Select Start)} haddi " Dib u bilow^(Restart) " aan la heli karin ama uu ka cawday liiska macnaha guud.

Dib u dhis Faylka Xogta Muuqaalka

Musuqmaasuqa xogta^(Data) ayaa sidoo kale keeni kara qaladka "Ma awoodi karno inaan hadda isku xirno" qaladka Outlook . Dib u dhis faylka xogta Microsoft Outlook ee kombuyutarkaaga oo hubi haddii taasi joojiso fariinta khaladka ah.^(Outlook)

1. Fur menu Faylka Outlook.

1. Madaxa qaybta macluumaadka^(Info) ee dhinaca bar-side, dooro Account Settings , oo dooro Account Settings .

1. Tag qaybta Faylasha Xogta^{(Data Files)} , dooro akoonkaaga Muuqaalka^(Outlook) , oo dooro Goobta Faylka Furan^{(Open File Location)} .

1. U guuri faylka xogta Outlook adigoo wata koontadaada iimaylka meel kale oo ka mid ah kombuyutarkaaga.

Markaad xirto oo aad dib u furto Microsoft Outlook , codsigu wuxuu dhisi doonaa ama abuuri doonaa fayl xog cusub. Haddii qaladku sii jiro, xidh Outlook^(Outlook) , ku soo celi faylka xogta hore galka Outlook , oo isku day talada hoose.

Dami Extensions Muuqaalka

Kordhinta qolo saddexaad ee^{(third-party extensions or add-ins)} musuqmaasuqa ama wax-ku-darka waxay sababi kartaa in Microsoft Outlook uu cillad ku yeesho kombayutarkaaga. Dami add-ins in Outlook oo dib u bilaw Muuqaalka^(Outlook) .

1. Furo Microsoft Outlook , ka dooro Faylka^(File) bar menu-ka, oo dooro Ikhtiyaarada dhinaca bar-side.

1. Dooro Add-ins ee dhinaca bar-side oo dooro badhanka Go ee hoose ee bogga.

1. Ka saar dhammaan kordhinta bogga, dooro OK, oo dib u bilow Microsoft Outlook .

Dayactir Microsoft Outlook

Dayactir Microsoft Outlook^{(Repair Microsoft Outlook)} haddii mid ka mid ah xalalka cilad-raadinta ee sare aanu joojinayn "Ma awoodno inaan hadda isku xidho" khaladka.

1. Riix furaha Windows + R, ku dheji appwiz.cpl sanduuqa wada hadalka, oo tabo Gelida^(Enter) .

1. Ka dooro Microsoft Outlook liiska barnaamijka oo dooro Beddel^(Change) .

1. Dooro Dayactir Degdeg ah^{(Select Quick Repair)} ama Online Repair oo dooro badhanka Dayactirka^(Repair) .

Waxaan kugula talineynaa inaad marka hore isku daydo Dayactir Degdeg^{(Quick Repair)} ah . Samee dayactirka khadka tooska^{(Online Repair)} ah haddii "Ma awoodi karno inaan hadda isku xirno" qaladku sii jiro ka dib dayactir degdeg^{(Quick Repair)} ah .

1. Dooro badhanka dayactirka si aad u sii wadato.^(Repair)

Xir qalabka dayactirka oo billow Outlook^(Outlook) marka aad hesho fariinta guusha.

Ku Xidhnow Muuqaalka

Waxa kale oo aad isku dayi kartaa in aad dib u kiciso kombayutarkaaga ama aad ku cusboonaysiiso nidaamkiisa ku shaqaynta nooca Windows ee ugu dambeeyay. Kala xidhiidh Taageerada Microsoft^{(Contact Microsoft Support)} adigoo sii maraya Xarunta Caawinta Muuqaalka^{(the Outlook Help Center)} haddii ciladu sii socoto ka dib markaad isku daydo hagaajinta cilad bixinta casharkan.

How to Fix “We Are Unable to Connect Right Now” in Outlook

Outlook diѕрlays “We are unable to connect right now” when the apр can’t cоmmunicate with the Microsoft Exchangе Server. When this happens, you can’t activate Microsoft Outlook nor send and receive emails via Microsoft Outlook.

This tutorial covers troubleshooting workarounds to get Microsoft Outlook working again on Windows 10 and 11 computers.

Troubleshoot Your Internet Connection

First things first: verify that your computer has internet access. Visit several web pages in your web browser or try to download/install an app in the Microsoft Store. Your network is the culprit if other applications also cannot access the internet.

Flush your computer’s DNS cache, disable your VPN/proxy/firewall, and reopen Outlook. If you’re using a Wi-Fi network, rebooting your router should fix the connectivity issues. Otherwise, contact the network administrator for support. Refer to our Wi-Fi troubleshooting guide for more solutions.

Turn Off “Work Offline” Mode

Outlook has a “Work Offline” mode that allows you to access old emails or compose emails without an internet connection. Leaving this mode enabled all the time can cause server issues and other Outlook errors. Launch Excel, head to the Send / Receive tab, and deselect Work Offline.

Restart Outlook

Closing and reopening Outlook is a quick way to restore the application’s connection to Microsoft servers.

1. Right-click the Start menu icon or press Windows key + X and select Task Manager in the Quick Access menu.

1. Select Microsoft Outlook on the list of apps and select the End task icon.

Alternatively, right-click Microsoft Outlook and select End task on the context menu.

Open Outlook again and check if you can sign in or activate Outlook with your Microsoft account.

Enable the Network Connectivity Status Indicator (NCSI)

The Network Connectivity Status Indicator (NCSI) helps Windows determine whether your computer successfully connects to the internet. Disabling the NCSI on your computer will trigger the “We are unable to connect right now” error in Microsoft Outlook and other Office 365 apps. An inactive NCIS also prevents Windows from downloading or installing updates.

Follow the steps below to verify the status of your computer’s Network Connectivity Status Indicator (NCSI).

Note: Making incorrect changes to the Windows Registry or deleting important registry keys can cause some Windows components to stop working. Hence, we strongly recommend backing up your PC’s Windows Registry before you proceed. You can easily undo unwanted changes if anything goes wrong by restoring the backup.

1. Press the Windows key + R, type regedit in the Run box, and press Enter.

1. Paste the path below in the Registry Editor’s address bar and press Enter.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet

1. Locate the EnableActiveProbing DWORD entry and ensure its value data (the digit in the bracket) is set to 1. A zero (0) value data means the NCSI active probe is disabled. Double-click EnableActiveProbing to modify its value data.

1. Type 1 into the “Value data” dialog box and select OK. That enables the Network Connectivity Status Indicator on your computer.

1. Next, paste the path below in the Registry Editor’s address bar and press Enter.

HKLM\Software\Policies\Microsoft\Windows\NetworkConnectivityStatusIndicator

NCSI is enabled in Windows if the NoActiveProbe entry is missing in the specified path. Set NoActiveProbe’s value data to zero (0) or delete the entry if present in the path.

1. Modify the “NoActiveProbe” if its value data is set to one (1). Double-click the entry, change the Value data to 0, and select OK.

Alternately, right-click the entry, select Delete, and select Yes on the confirmation prompt.

That’ll delete the entry and turn on your computer’s Network Connectivity Status Indicator (NCSI). Open Microsoft Outlook and check if you can activate or use the app.

Change the Network List Service Startup Type

The Network List Service helps Windows identify networks your computer joins. Likewise, the service notifies applications of changes to your network properties.

Microsoft Outlook and other apps or services will malfunction if there’s a problem with the Network List Service. Restarting the service and changing its startup type resolved the issue for some Windows users. Close Microsoft Outlook and follow the steps below.

1. Press Windows key + R, type services.msc in the dialog box, and press Enter.

1. Locate and double-click Network List Service.

1. Change the “Startup type” to Manual, select Apply, and select OK.

1. Next, right-click the Network List Service and select Restart.

Open Outlook and check if you can successfully link your Microsoft account.

Restart the Network Location Awareness Service

The Network List Network Location Awareness (NLA) service helps Windows understand how to manage your computer’s network connection. The Network List Service also relies on the NLA to start and work correctly.

Restarting the NLA proved effective for many Windows users who faced similar errors activating Microsoft 365 apps. Follow the steps below to restart your computer’s Network Location Awareness service.

1. Press Windows key + R, type services.msc in the dialog box, and select OK.

1. Right-click Network Location Awareness and select Restart. Select Start if “Restart” is unavailable or grayed out on the context menu.

Rebuild Outlook Data File

Data corruption could also prompt the “We are unable to connect right now” error in Outlook. Rebuild Microsoft Outlook’s data file on your PC and check if that stops the error message.

1. Open Outlook’s File menu.

1. Head to the Info section on the sidebar, select Account Settings, and choose Account Settings.

1. Go to the Data Files section, select your Outlook account, and select Open File Location.

1. Move the Outlook data file with your email account to a different location on your computer.

When you close and reopen Microsoft Outlook, the application will build or create a new data file. If the error persists, close Outlook, move the old data file back to Outlook’s folder, and try the recommendation below.

Disable Outlook Extensions

Corrupt third-party extensions or add-ins can cause Microsoft Outlook to malfunction on your computer. Disable add-ins in Outlook and restart Outlook.

1. Open Microsoft Outlook, select File on the menu bar, and select Options on the sidebar.

1. Select Add-ins on the sidebar and select the Go button at the bottom of the page.

1. Uncheck all extensions on the page, select OK, and restart Microsoft Outlook.

Repair Microsoft Outlook

Repair Microsoft Outlook if none of the troubleshooting solutions above stops the “We are unable to connect right now” error.

1. Press Windows key + R, paste appwiz.cpl in the dialog box, and press Enter.

1. Select Microsoft Outlook on the program list and select Change.

1. Select Quick Repair or Online Repair and select the Repair button.

We recommend trying a Quick Repair first. Run an Online Repair if the “We are unable to connect right now” error persists after a Quick Repair.

1. Select the Repair button to proceed.

Close the repair tool and launch Outlook when you get a success message.

Get Outlook Connected

You can also try rebooting your computer or updating its operating system to the latest Windows version. Contact Microsoft Support via the Outlook Help Center if the error persists after trying the troubleshooting fixes in this tutorial.

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