Zoom waa app-ka shirarka fiidiyowga ee doorashada dad badan. Sababta ay dadku ugu doorteen Skype^{(choose it over Skype)} ama macaamiisha kale ayaa ah in Zoom ay fududahay in la isticmaalo, iyo inta badan, waxay u shaqeysaa sida saacadaha shaqada. Si kastaba ha ahaatee, mararka qaarkood waxaad la kulmi kartaa Zoom oo kugu dhacaya ama ku qaboojinaya.

Haddii Zoom sii wado burburka markaad isku dayayso inaad martigeliso ama aad ku biirto wicitaan shir muhiim ah, waxay noqon kartaa niyad jab. Marka loo eego warbixinnada isticmaalaha, Zoom caadi ahaan waaya-aragnimadu waa u dhacdaa marka aad isku dayayso inaad ku biirto kulanka^{(join a meeting)} ama inta lagu jiro wadaagista shaashadda.

Waxaan diyaarinay liis ah xalalka cilad-raadinta ee suurtogalka ah ee kaa caawin doona inaad hagaajiso Zoom shilka iyo qaboojinta. Liiskaan, waxaad ka heli doontaa tabaha cilad bixinta dhammaan aaladaha, oo ay ku jiraan taleefannada casriga ah ( Android , iOS), iyo desktop-yada ( Windows , macOS).

Hubi xidhiidhkaaga internetka

Hagaajinta ugu horeysa ee liiskayaga ayaa laga yaabaa inay u muuqato mid cad, laakiin ka hor intaadan samayn wax kale, hubi haddii xidhiidhkaaga internetku yahay mid deggan oo shaqaynaya. Isku xirka internetka ee liita wuxuu sababi karaa dib u dhac iyo burbur ku yimaada Zoom iyo apps kale oo badan. Haddii aad isticmaalayso Wi-Fi, hubi in qalabkaagu aanu aad uga fogayn router-ka oo shabakadaadu aanay cidhiidhi ahayn.

Ka dib markaad tijaabiso xidhiidhkaaga interneedka oo aad hubiso in aanu ahayn sababta mushkiladahaaga, waxaad u gudbi kartaa inaad isku daydo hagaajinta kale ee liiskayaga.

Hubi heerka adeega Zoom onlayn

Kahor intaadan cilad saarin nidaamkaaga hawlgalka iyo app Zoom waxaad u baahan tahay inaad meesha ka saarto hal shay oo kale. Haddii Zoom uu sii wado burburka, qaboojinta, ama dib u dhaca, hubi heerka adeegga Zoom marka hore. ^(Zoom)Shabakadda Zoom^(Zoom) oo dhan ayaa laga yaabaa inay hoos u dhacdo, oo ma tihid ka kaliya ee la kulma dhibaatooyinka.

Si aad dhaqso u hubiso heerka adeegga Zoom , aad ^(Zoom)status.zoom.us halkaas oo aad ku arki doonto cusboonaysiinta qayb kasta oo Zoom ah. Kuwaas waxaa ka mid ah Websaydhka Soo^{(Zoom Website)} -dhoweynta , Xiriiriyaha Qolka^{(Conference Room Connector)} Shirarka , Kulamada^{(Zoom Meetings)} Soo Dhaweynta , iyo in ka badan.

Haddii hal ama in ka badan oo qaybood ay muujiyaan waxqabadka hoos u dhacay ama fariinta dayactirka^{(Maintenance)} hoostooda ee agtooda, markaa taasi waxay sabab u noqon kartaa shilalka Zoom^(Zoom) ama dib u dhaca. Si kastaba ha ahaatee, haddii ay ku qoran tahay All Systems Operational ee korka bogga, markaas waa in aad ka raadisaa dhib meel kale.

Cusbooneysii Abkaaga Soo Dhaweynta

Soo- dhoweyntu^(Zoom) waxay si joogto ah u cusboonaysiisaa macmiilkooda si ay u hagaajiyaan dhiqlaha una soo bandhigaan astaamo cusub. Dhibaatooyinka aad kala kulanto Zoom waxaa laga yaabaa inay sababto cilad software ama cillad. Haddii taasi ay tahay wax isticmaaleyaal badan ay la kulmeen, Zoom waxay u badan tahay inay ka warqabto arrinta oo ay soo saartay casriyeyn si loo hagaajiyo.

Caadi ahaan, uma baahnid inaad gacanta ku hubiso wixii cusbooneed ee abkaaga Zoom^(Zoom) , maadaama ay si toos ah u hubinayso wixii cusbooneed ee la heli karo marka la bilaabayo. Si kastaba ha ahaatee, haddii aad ka shakisan tahay in bug laga yaabo inuu dhibaato ku keeno abkaaga Zoom^(Zoom) , isku day inaad u cusboonaysiiso macmiilkaaga Zoom noocii^(Zoom) ugu dambeeyay.

Si taas loo sameeyo, billow Zoom^(Zoom) oo dooro sawirka profile kaaga dhanka geeska sare ee midig. Kadib dooro Hubi ^(Check)Cusbooneysii^(Updates) . Haddii uu jiro cusboonaysiin dhow oo la heli karo, Zoom ayaa kugu dhiirigelin doonta inaad soo dejiso. Marka aad soo dejiso oo aad rakibto cusboonaysiinta, dib u billow Zoom^(Zoom) oo arag haddii ay taasi hagaajinayso arrimaha aad haysato.

Dib u rakib Zoom

Khaladaadka gudaha, dhiqlaha, iyo xitaa goobaha Zoom qaarkood ayaa laga yaabaa inay sidoo kale sabab u noqdaan dhibaatooyinkaaga abka Zoom . Haddii cusboonaysiinta app-kaagu aanu hagaajin dhibaatada burburka, isku day inaad dib u rakibto Zoom gabi ahaanba.

Marka hore, ka saar abkaaga Zoom^(Zoom) ee hadda qalabkaaga. Dabadeed soo deji oo rakib noocii ugu dambeeyay. Dib u kabso qalabkaaga oo mar kale socodsii Zoom . Haddii ay ahayd abkaagii hore ee sababay arrimaha, tani waa inay hagaajisaa dhibaatada abka Zoom .

Dami Dardargelinta Qalabka

Sida caadiga ah, Zoom waxay isticmaashaa qalabkaaga qalabka si ay u qabato hawlo gaar ah si hufan. Tan waxa loo yaqaan dardargelinta qalabka^{(hardware acceleration)} . In kasta oo guud ahaan ay tahay shaqo wanaagsan in la kartiyeeyo, waxay sidoo kale sababi kartaa cillado ku yimaada software-kaaga, gaar ahaan fiidiyowga Zoom . Si aad u damiso sifadan, raac tillaabooyinka hoose.

1. Fur abka desktop-ka Zoom
2. Dhinaca geeska sare ee midig ee shaashadda, dooro astaanta gear si aad u furto Settings .
3. Ka menu ee dhinaca bidix, dooro Video .
4. Hoos u deg oo dooro Advanced.
5. Ka saar sanduuqa ku xiga Isticmaalka^(Use) dardargelinta qalabka si aad u hesho muqaal. Soo- dhoweyntu^(Zoom) waxay si toos ah u keydin doontaa isbeddellada

Haddi curyaaminta dardargelinta qalabku aanu wax farqi ah samayn, waxaanu kugula talinaynaa in dib loo suurtogeliyo si loo horumariyo guud ahaan waxqabadka Zoom .

Cusbooneysii Darawalada Fiidiyowga/Maqalka

Waxyaabo kale oo sababi kara mashaakilaadka muuqaalkaaga Zoom waa dareewalada muuqaalka iyo maqalka ee duugoobay ee kamaradahaaga webka ama kombiyuutarkaaga. Haddii aadan si joogto ah u cusboonaysiin darawallada, waxay sababi kartaa arrimo la jaanqaadi kara oo ay dhibaato ku keento waxqabadka guud ee Zoom .

Caadi ahaan, cusboonaysiinta nidaamkaaga Windows ama macOS ee noocii u dambeeyay waa inay si toos ah kuugu cusboonaysiiyaan darawaliintan^{(update these drivers)} oo ay hagaajiyaan wixii arrimo suurtagal ah.

Waxa kale oo suurtogal ah in darawaladaada la cusboonaysiiyay ay yihiin kuwa keenaya dhibaatooyinka Zoom . Qaar ka mid ah isticmaalayaasha Zoom -ka ayaa soo sheegaya in dib loogu soo celiyay darawalka kamarada kombayuutarkooda Windows ay kaameradooda webka si habsami leh u shaqeeyaan iyo arrimo dib u dhac iyo qaboojin go'an oo ay hore ula kulmeen intii lagu jiray shirarka Zoom .

Si aad darawalkaaga ugu celiso nooc hore, raac tillaabooyinka hoose.

1. Kumbuyuutarkaaga, isticmaal furaha furaha ^{(use the shortcut)} Windows + R si aad u furto amarka Run .
2. Ku qor devmgmt.msc khadka taliska oo dooro OK. Tani waxay furi doontaa Maareeyaha Qalabka^{(Device Manager)} .

1. Gudaha Aaladda^{(Device Manager)} , hoos u dhaadhac oo dooro kamaradaha^(Cameras) .

1. Ka dooro kamaradaada liiska, midig-guji oo dooro Guryaha.
2. Fur darawalka^(Driver) tab, oo dooro Roll Back Driver .

Marka dib-u-celinta la dhammeeyo, dib u billow kombuyutarkaaga si isbeddeladu u hirgalaan oo arag haddii ay taasi hagaajinayso waxqabadka Zoom .

Beddel Goobaha Bandhigga Fiidiyowgaaga^{(Video Rendering)}

Hagaajinta xigta waxaa loogu talagalay isticmaaleyaasha ku shaqeeya Zoom on Windows 11 ama ka hor. Haddii aad la kulanto arrin burbursan markaad isku dayayso inaad ku biirto shirarka Zoom , waxay noqon kartaa dejinta fiidiyooga qaabayntaada caadiga ah ee keenaya dhibaatada. Goobahani waxay kuu oggolaanayaan inaad doorato waxa API garaafyada si aad u bixiso fiidiyowga. Sida caadiga ah, waxa loo dejiyay Auto .

Waa kan sida loo beddelo habka soo-bandhigidda muuqaalka ee Soo- dhoweynta^(Zoom) .

1. Ka fur app Zoom PC gaaga Windows.
2. Dhinaca geeska sare ee midig, dooro summada gear si aad u furto Settings .
3. Ka menu-ka, dooro Video > Advanced .

1. Habka Bandhigga Fiidiyowga^{(Video Rendering Method)} , liiska hoos-u- hoosaadka ka dooro Direct3d11 beddelka Auto . Soo- dhoweyntu^(Zoom) waxay si toos ah u keydin doontaa isbeddellada.

Dib u billow Zoom^{(Restart Zoom)} si ay isbeddeladu u dhaqan galaan oo arag haddii ay hagaajinayso waxqabadka abka.

Dami Software-ka Iskhilaafsan

Xaaladaha caadiga ah, Zoom waa inaysan faragelin shaqada abka kale ee kumbuyuutarkaaga iyo lidkeeda. Si kastaba ha ahaatee, waxaa suurtogal ah in qaar ka mid ah abka kale ee gadaal ka socda ee isticmaala kamaradaada ama kamaradaada webka uu keeno arrimo ku saabsan Zoom . Isku day inaad xirto barnaamij kasta oo aadan u baahnayn ka hor intaadan sii wadin Zoom^(Zoom) soo socda oo arag haddii taasi hagaajinayso dhibaatada.

U^(Pay) fiirso fariimaha, abka-sheekeysiga, iyo software-ka kale ee shirka Waxay u badan tahay barnaamijyada iska soo horjeeda ee aad raadinayso.

Mac , waxaad joojin kartaa hababka gaarka ah ee gadaal ka socda adiga oo isticmaalaya Kormeeraha Hawlaha^{(Activity Monitor)} . Si taas loo sameeyo, raac jidka Finder > Applications > Utilities > Activity Monitor . Markaas dooro apps iyo hababka aad rabto in aad soo afjarto oo dooro Jooji^(Stop) .

Daaqadaha^(Windows) , waxaad isticmaali kartaa Maareeyaha Hawsha^{(Task Manager)} si aad sidaas oo kale u samayso. Si aad u furto Maareeyaha Hawsha^{(Task Manager)} , isticmaal furaha gaaban ee Ctrl + Shift + Esc . Kadib fur tabaha habraacyada, muuji abka iyo hababka aad rabto inaad joojiso, oo dooro End ^(Processes)task^(End) .

Fiiri ishaada Fiidiyowga/Maqalka

Hal shay oo kale oo aad isku dayi karto inaad hagaajiso soo- dhacyada^(Zoom) ama burburka waa beddelka muuqaalkaaga iyo ishaada maqalka, tusaale ahaan kamaradaada iyo makarafoonkaaga. Kahor intaadan sameynin, waxaad isku dayi kartaa inaad socodsiiso barnaamij kale oo shir muuqaal ah sida Google Meet si aad u aragto inay dhab ahaantii tahay qalabkaaga maqalka/muuqaalka ah ee keenaya arrimaha.

Waxaad ku bedeli kartaa ishaada muuqaalka iyo maqalka ee goobaha barnaamijka Zoom . Markaad furto Settings, marka hore u gudub tabka Fiidiyowga^(Video) , ka dibna tabka maqalka^(Audio) . Qayb kasta, waxaad ka heli doontaa liiska hoos-u-dhaca ee aad isticmaali karto si aad u beddesho qalabka. Isku day in aad horay iyo gadaal u badasho si aad u aragto in ay saamaynayso waxqabadka Zoom -kaaga .

Haddii Zoomku^(Zoom) kuu oggolaan waayo inaad gasho qaybaha Fiidiyowga^(Video) ama maqalka^(Audio) ee goobaha, ama marka aad isku daydo inaad furto, abka si lama filaan ah ayuu u joogsadaa, waxay u badan tahay dhibaato isku xidhka halkii ay ka ahaan lahayd arrin Zoom . Si aad u hagaajiso, ku xidh kamaradaada dibadda ama taleefannada dhegaha ka hor intaadan bilaabin Zoom . Markaa waa inaad awood u yeelatid inaad geliso goobaha maqalka iyo muuqaalka oo aad bedesho marka loo baahdo.

Wakhtiga aad dib ugu soo celin lahayd wicitaanadaada soo dhawaynta^{(Zoom Calls Back)} ka xorta ah

Waxaan rajeyneynaa, in mid ka mid ah hababka cilad-raadinta ee kor lagu soo sheegay ay kuu shaqeysay oo aad hagaajisay shilalka Zoom^(Zoom) , qaboojinta, ama arrimaha soo socda. Haddii aadan sidaas yeelin, waxaad had iyo jeer la xiriiri kartaa kooxda Taageerada Zoom^{(Zoom Support)} , waxaad siisaa sharraxaad faahfaahsan oo ku saabsan dhibaatooyinka aad qabsatay, oo aad sugto inay kugu soo noqdaan xalka.

How to Fix Zoom Crashing or Freezing

Zoom is the video conferenсing app of choicе for many. The reason why people choose it over Skype or other clients is that Zoom is easy to use, and most of the time, it works like clockwork. However, sometimes you can experience Zoom crashing or freezing on you.

If Zoom keeps crashing when you’re trying to host or join an important conference call, it can be frustrating. According to user reports, Zoom typically experiences lags when you’re trying to join a meeting or during screen sharing.

We put together a list of possible troubleshooting solutions that should help you fix Zoom crashing and freezing. On this list, you’ll find troubleshooting tips for all the devices, including smartphones (Android, iOS), and desktops (Windows, macOS).

Check Your Internet Connection

The first fix on our list might seem obvious, but before you do anything else, check if your internet connection is stable and working. A poor internet connection can cause lagging and crashing issues on Zoom and many other apps. If you’re using Wi-Fi, make sure your device isn’t too far away from the router and your network isn’t congested.

After you test your internet connection and make sure it’s not the cause of your problems, you can move on to trying other fixes from our list.

Check Zoom Service Status Online

Before troubleshooting your operating system and Zoom app you need to rule out one more thing. If Zoom keeps crashing, freezing, or lagging, check Zoom’s service status first. The whole Zoom network might be down, and you’re not the only one experiencing problems.

To quickly check Zoom service status, go to the status.zoom.us where you’ll see updates for each Zoom component. These include Zoom Website, Conference Room Connector, Zoom Meetings, and more.

If one or more components show a Degraded Performance or Under Maintenance message next to them, then those could be a reason for Zoom crashing or lagging. However, if it says All Systems Operational on top of the page, then you should look for a problem elsewhere.

Update Your Zoom App

Zoom frequently updates their client to fix bugs and introduce new features. The problems you’re experiencing with Zoom might be caused by a software glitch or a bug. If that’s something that many users have faced, Zoom’s probably aware of the issue and has rolled out an update to fix it.

Normally, you don’t have to check for updates for your Zoom app manually, as it checks for any available updates automatically on startup. However, if you suspect a bug might be causing problems with your Zoom app, try updating your Zoom client to the latest version.

To do that, launch Zoom and select your profile picture in the upper-right corner. Then select Check for Updates. If there’s a recent update available, Zoom will prompt you to download it. Once you download and install the update, restart Zoom and see if that fixes the issues you were having.

Reinstall Zoom

Internal errors, bugs, and even certain Zoom settings might also be the cause of your problems with the Zoom app. If updating your app didn’t fix the crashing problem, try to reinstall Zoom completely.

First, uninstall your current Zoom app from your device. Then download and install the latest version. Reboot your device and run Zoom again. If it was your old app causing the issues, this should fix the Zoom app crashing problem.

Disable Hardware Acceleration

By default, Zoom uses your device’s hardware to perform specific functions more efficiently. This is called hardware acceleration. While generally it’s a good function to have enabled, it can also be causing glitches in your software, particularly with Zoom video. To disable this feature, follow the steps below.

1. Open the Zoom desktop app.
2. In the upper-right corner of the screen, select the gear icon to open Settings.
3. From the menu on the left side, select Video.
4. Scroll down and select Advanced.
5. Uncheck the box next to the Use hardware acceleration for receiving video. Zoom will save changes automatically.

If disabling hardware acceleration didn’t make a difference, we recommend enabling it back to improve overall Zoom performance.

Update Your Video/Audio Drivers

Another thing that could be the cause of problems with your Zoom video is outdated video and audio drivers for your webcam or your computer. If you don’t update drivers frequently, it can cause compatibility issues and take a toll on Zoom’s overall performance.

Normally, updating your Windows or macOS system to the recent version should update these drivers for you automatically and fix any possible issues.

It’s also possible that your updated drivers are the ones causing issues with Zoom. Some Zoom users report that rolling back the camera driver on their Windows computer made their webcam work smoothly and fixed lagging and freezing issues they previously experienced during Zoom meetings.

To roll back your drivers to an earlier version, follow the steps below.

1. On your PC, use the shortcut Windows key + R to open the Run command.
2. Type devmgmt.msc into the command line and select OK. This will open the Device Manager.

1. In the Device Manager, scroll down and select Cameras.

1. Select your camera from the list, right-click it and select Properties.
2. Open the Driver tab, and select Roll Back Driver.

Once the rollback is finished, restart your PC for the changes to take effect and see if that improves Zoom performance.

Change Your Video Rendering Settings

The next fix is for those users running Zoom on Windows 11 or earlier. If you’re experiencing a crashing issue when trying to join Zoom meetings, it could be your default video rendering settings causing the problem. These settings allow you to choose what graphics API to render the video. By default, it’s set to Auto.

Here’s how to change the video rendering method in Zoom.

1. Open the Zoom app on your Windows PC.
2. In the upper-right corner, select the gear icon to open Settings.
3. From the menu, select Video > Advanced.

1. Under Video Rendering Method, from the drop-down menu select Direct3d11 instead of Auto. Zoom will then automatically save the changes.

Restart Zoom for the changes to take effect and see if it improves the app’s performance.

Disable Conflicting Software

Under normal circumstances, Zoom shouldn’t interfere with the work of any other apps on your computer and vice versa. However, it’s possible that some other app running in the background that also uses your camera or webcam is causing issues with Zoom. Try closing any programs that you don’t need before you run Zoom next and see if that fixes the problem.

Pay attention to messengers, chat apps, and other conference software. They’re most likely the conflicting programs you’re looking for.

On Mac, you can stop specific processes running in the background using the Activity Monitor. To do that, follow the path Finder > Applications > Utilities > Activity Monitor. Then choose the apps and processes that you want to end and select Stop.

On Windows, you can use the Task Manager to do the same. To open Task Manager, use the shortcut Ctrl + Shift + Esc. Then open the Processes tab, highlight the apps and processes that you want to stop, and select End task.

Check Your Video/Audio Source

One more thing you can try to fix Zoom lagging or crashing is changing your video and audio source, i.e. your camera and microphone. Before doing it, you can try running another video conference app like Google Meet to see if it’s actually your audio/video gadgets causing issues.

You can change your video and audio source in Zoom program settings. When you open Settings, first go to the Video tab, then the Audio tab. In each section, you’ll find drop-down menus you can use to change devices. Try changing them back and forth to see if it affects your Zoom performance.

If Zoom doesn’t let you access Video or Audio sections in settings, or when you try to open them, the app quits unexpectedly, it’s likely a connectivity problem rather than a Zoom issue. To fix it, plug your external webcam or headphones in before launching Zoom. Then you should be able to access audio and video settings and change them when necessary.

Time to Get Your Stress-Free Zoom Calls Back

Hopefully, one of the troubleshooting methods mentioned above worked for you and you fixed Zoom crashing, freezing, or lagging issues. If you didn’t, you can always contact the Zoom Support team, give them a detailed description of the problems you’ve been having, and wait for them to get back to you with the solution.

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