Caabuqa Malware^(Malware) , musuqmaasuqa faylka nidaamka, iyo khaladaadka oggolaanshaha ayaa carqaladayn kara ikhtiyaarka gelitaanka PIN ee ^(PIN)Windows . Kuwani waa qaar ka mid ah sababaha ay Windows u soo bandhigto qaladka " wax^(Something) dhacay oo PIN kaaga lama heli karo" markaad geliso PIN -kaaga shaashadda qufulka.

"Waxbaa khaldamay oo PIN kaaga lama heli karo (xaaladda: 0xc000006d)" waa kala duwanaansho kale oo khaladka ah. Casharradani waxay iftiiminaysaa hagaajinta cilad-raadinta ee 0xc000006d code qaladka iyo farriimaha khaladaadka la midka ah.

Dib u kabso Computerkaaga

Xir^(Shut) PC-gaaga oo shid ka hor intaadan isku dayin talooyinka cilad-raadinta ee hoose. Riix oo hay batoonka korantada kombiyuutarkaaga ilaa uu shaashadu madoobaado. Sug^(Wait) 15-30 kombuyuutarku inuu gebi ahaanba xidho, oo mar kale taabo badhanka korontada si aad dib ugu shido.

Sug^(Wait) inta uu Windows ka furayo shaashadda galitaanka oo isku day mar kale in aad gasho kombayutarkaga. Ku soo gal^(Sign) furaha sirta ah ama kombuyuutarkaaga gal qaab badbaado leh^{(boot your computer into safe mode)} haddii fariinta ciladuhu sii socoto.

Dib u deji PIN^{(PIN Using)} kaaga Adigoo isticmaalaya Koontadaada Microsoft

Waxaad dib uga dhigi kartaa PIN -kaaga shaashadda soo galitaanka haddii qalabkaaga loo habeeyey inuu ku soo galo akoon Microsoft ah. Nidaamkani wuxuu u baahan yahay isku xirka internetka, markaa hubi in kombuyutarkaagu ku xiran yahay Wi-Fi ama shabakad Ethernet .

1. Shaashada galitaanka ka dooro ikhtiyaarka PIN ee aan ku ilaaway

1. Geli eraygaaga sirta ah ee koontadaada Microsoft oo xaqiiji aqoonsigaga-haddii koontadaada isticmaasho xaqiijinta laba arrimood ah.

1. Dooro Ku sii wad^{(Select Continue)} bogga xaqiijinta ee dib u dajinta.

1. Geli PIN cusub sanduuqyada wada hadalka ee la bixiyay oo dooro OK. Daaqadaha^{(OK. Windows)} ayaa ku soo gelin doona akoonkaaga kadib habka dib u dejinta erayga sirta ah.

Dib u cusboonaysii PIN kaaga gudaha Dejinta Windows^{(Windows Settings)} (iyada oo loo marayo Habka Badbaadada^{(Safe Mode)} ah )

Dib-u-diiwaangelinta PIN-kaaga meel eber ah waxay sidoo kale xallin kartaa dhibaatada, gaar ahaan haddii aad ku soo gasho Windows adigoo isticmaalaya koonto maxalli ah. Taa beddelkeeda, ku soo gal adiga oo isticmaalaya doorashooyin kale sida erayga sirta ah ama faraha, oo raac tillaabooyinka hoose. Kombuyutarkaaga^(Boot) u gal qaab badbaado leh haddii ikhtiyaarka gelitaan beddelka aan la heli karin.

Si aad u gasho qaab nabdoon, dooro summada korantada ee ku taal geeska hoose-bidix ee shaashadda soo galitaanka. Marka xigta^(Next) , taabo oo ku hay furaha Shift ee kumbuyuutarkaaga oo dooro Dib u bilow^(Restart) .

Dooro Troubleshoot > Advanced Ikhtiyaar sare > Startup Repair > Restart bilaw Riix^(Press) furaha nambarka u dhigma Enable Mode Safe^{(Enable Safe Mode)} option ee bogga Settings Startup^{(Startup Settings)} . Taasi waxay kombuyuutarkaaga u gelin doontaa hab badbaado leh.

Waxaad u baahan tahay inaad ku soo gasho erayga sirta ah ama PIN si badbaado leh. Isticmaal ikhtiyaarka gelida erayga sirta ah haddii PIN -kaagu aanu wali ku shaqaynayn qaab nabdoon. Haddii aadan ka soo geli karin hab nabdoon shaashadda soo galitaanka, tixraac casharkan siyaabaha kale ee aad Windows ugu geli karto hab nabdoon^{(other ways to boot Windows into safe mode)} .

1. Dooro ikhtiyaarka gelida^(Sign-in) , dooro summada furaha, oo geli eraygaaga sirta ah ee akoonkaaga sanduuqa wada hadalka.

1. Fur app Settings (riix furaha Windows + I), dooro Xisaabaadka^(Accounts) , oo dooro ikhtiyaarka gelida .^(Sign-in)

1. Kordhi safka PIN ( Windows Hello ) oo dooro Saar^(Remove) .

1. Dooro Ka saar^{(Select Remove)} xaqiijinta si aad u sii wado.

1. Sii mar labaad eraygaaga sirta ah oo dooro OK ama taabo Geli si aad u sii wadato.

Ka saarida PIN kaaga waxay curyaamaysaa sawirka faraha iyo soo gelista aqoonsiga wejiga. Deji ^(Set)PIN kaaga mar labaad si aad dib ugu hawlgeliso labada ikhtiyaar ee shaashadda soo gelista.

1. Dooro badhanka Set up.

1. Geli eraygaaga sirta ah ee akoonkaaga si aad u sii wado

1. Geli PIN -ka aad door bidayso sanduuqyada wada hadalka oo dooro OK.

Quful^(Lock) ama dib u kici kombayutarka oo hubi inaad ku soo geli karto PIN -kaaga dhibaato la'aan.

Gacanta ku tirtir PIN-kaaga

Daaqadaha^(Windows) waxay ku kaydisaa PIN -ka kombiyuutarkaaga iyo macluumaadka kale ee la xiriira amniga galka Ngc . Waxaa laga yaabaa inaadan awoodin inaad ku gasho PIN -kaaga haddii xogta ku jirta galkan ay kharribantahay. Tirtiridda galku waxay gacan ka geysataa xallinta " Waxbaa^(Something) khaldamay PIN kaagana^(PIN) lama hayo" arrinta iyo khaladaadka kale ee la xiriira.

Galka Ngc waxaa laga heli karaa File Explorer , marka waa inaad marin u yeelataa is dhexgalka isticmaalaha Windows . Ku soo gal^(Sign) adiga oo isticmaalaya sawirka farahaaga ama eraygaaga sirta ah (ama u gal qaab nabdoon) oo raac tillaabooyinka hoose.

1. Fur File Explorer oo hubi inaad arki karto faylasha qarsoon. Dooro View^{(Select View)} on the toolbar, door Show , oo hubi ikhtiyaarada walxaha qarsoon .^(Hidden)

1. Ku dheji dariiqa hoose ee ciwaanka oo tabo Gelida^(Enter) .

C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoft

1. Laba-guji^{(Double-click)} galka Ngc si aad u gasho waxa ku jira.

1. Daaqadaha waxaa laga yaabaa inay muujiso qalad "Ma haysatid ogolaansho aad ku geli karto galkan". Dooro Sii wad^{(Select Continue)} si aad u sii waddo.

1. Farriin kale oo khalad ah waa inay soo baxdaa. Dooro tab Amniga^(Security) si aad u bedesho rukhsad galka

1. Dooro badhanka Sare.

1. Dooro Beddel^(Change) safka " Mulkiilaha^(Owner) : Aan awoodin inuu soo bandhigo milkiilaha hadda".

1. Dooro Advanced.

1. Dooro badhanka Hel^(Find) Hadda, dooro akoonkaaga isticmaale ee qaybta " Natiijooyinka Raadinta^(Search) ", oo dooro OK. Hubi inaad dooratay koontada leh mudnaanta maamulka.

1. Dooro OK si aad u sii wadato.

1. Dooro Codso^{(Select Apply)} oo ku yaal geeska hoose oo dooro OK oo ka soo baxa Amniga Windows^{(Windows Security)} .

1. Dooro Beddel oggolaanshaha.

1. Dooro karti^{(Select Enable)} dhaxalka oo dooro OK si aad u badbaadiso isbedelada.

1. Dooro OK.

1. Dooro Haa^(Yes) xaqiijinta xigta. Hadda waa inaad awood u yeelatid inaad furto galka Ngc .

1. Tirtir^(Delete) waxa ku jira galka Ngc -midig-guji oo dooro Delete . Weli^(Better) ka sii wanagsan , waxa ku jira u rari meel kale oo ka mid ah kombuyutarkaaga.

Taasi waxay tirtiri doontaa oo dib u dajin doontaa Windows Hello PIN kaaga . U gudub talaabada xigta si aad u dejiso PIN cusub .

1. Tag Settings > Accounts > Ikhtiyaarka gelitaanka> PIN ( Windows Hello ) oo dooro Set up. Raac tilmaamaha si aad u dejiso PIN -ka-gal cusub oo kombayutarkaaga ah.

Daar Module Platform^{(Platform Module)} La Aaminsanyahay ( TPM )

Windows Hello PIN waxa uu la shaqeeyaa Trusted Platform Module (TPM) — chip ku jira Motherboard-ka kombiyuutarkaaga. Daaqadaha^(Windows) waxaa laga yaabaa inay ku guuldareystaan ​​inay xaqiijiyaan soo galitaanka PIN -ka haddii TPM uu naafada ka yahay kombuyuutarkaaga Interface-ka Midaysan ee Firmware Interface^{(Unified Extensible Firmware Interface)} ( UEFI ) ama BIOS (nidaamka wax soo saarka aasaasiga ah). Hubi kombayutarka BIOS^(BIOS) -ka ama UEFI -ga oo hubi in chip-ka TPM uu firfircoon yahay.^(TPM)

1. Haddii aad u kabi karto hab badbaado leh, u Settings > Updates & Security > Recovery oo dooro Hadda Dib u bilow .^(Restart)

Haddii PC-gaagu uu ku shaqeeyo Windows 11 , u Settings > System > Soo kabashada^(Recovery) oo dooro Dib u bilow^(Restart) hadda safka "Advanced startup".

Haddii aadan soo geli karin Windows , dib u bilow kombuyutarkaaga oo taabo furaha shaqada F2 si isdaba joog ah inta lagu jiro habka bilowga. Iyada oo ku xidhan nooca kombuyuutarkaaga, si isdaba joog ah u riix furayaasha DEL , F8, F10 , F12 , ama ESC halka kabaha kombuyuutarku ay sidoo kale ku shuban karaan liiska bilowga sare^{(load the Advanced startup menu)} .

Macluumaad dheeraad ah, tixraac casharradayada ku saabsan booting fursadaha soo kabashada nidaamka gudaha Windows 10 iyo 11^{(tutorial on booting the system recovery options in Windows 10 and 11)} . Raac tillaabooyinka hoose si aad awood ugu siiso TPM PC gaaga.

1. Dooro Cilad-sheegid.

1. Dooro xulashooyin horumarsan.

1. Dooro UEFI Firmware Settings.

Haddii aadan ka helin ikhtiyaarka "UEFI Firmware Settings" ee bogga, PC-gaagu ma shaqeynayo TPM^{(TPM-enabled)} .

1. Dooro badhanka Dib u Bilow

1. Madaxa tabka Nabadgelyada^(Security) oo hubi in "Intel Platform Trust Technology" loo dejiyay inay karti yeelato^(Enabled) .

Haddii TPM uu naafo yahay, taabo Gelida^(Enter) , dooro karti adiga oo isticmaalaya fallaadha kiiboodhkaga, oo taabo Gelida^(Enter) mar kale. Ogsoonow in soosaarayaasha PC ay si kala duwan u calaamadiyaan qalabkooda moduleka TPM . U fiirso " Xulashada Qalabka TPM^{(TPM Device Selection)} ," " Taageerada TPM ," " TPM 2.0 Security ," ama " TPM Switch," haddii aadan helin " Intel Platform Trust Technology ."

1. Madaxa ka bixi tab, u gudub ka bax ^(Exit)Saving ^(Exit)Changes^{(Saving Changes)} , dooro Haa^(Yes) , oo taabo Gelida^(Enter) .

Samee nidaamka soo celinta haddii "wax dhacay oo PIN kaaga aan la heli karin qalad" uu sii jiro.

8. Samee Nidaamka Soo Celinta

Soo celinta Nidaamka^{(System Restore)} waxay tirtiri kartaa musuqmaasuqa faylka, ka saari kartaa malware^{(remove malware)} , ka saari kartaa darawalada xun, iyo hagaajinta dhibaatooyinka kale ee keenaya gelitaanka PIN inuu xumaado. Kumbuyuutarkaaga^(Boot) ku dheji liiska bilowga sare oo raac tillaabooyinka hoose.^(Advanced)

1. Dooro Cilad-sheegid.

1. Dooro xulashooyin horumarsan.

1. Dooro Soo Celinta Nidaamka

1. Dooro Next si aad u sii waddo.

1. Dooro barta dukaanka ee ugu dambeysay oo dooro Next . Raac tilmaamaha bogga xiga si aad u bilowdo habka soo celinta nidaamka.

Dalxiistii Ugu Dambeysay: Dib ugu celi Kumbuyuutarkaaga^(Computer) si aad u dejiso Default^{(Default Settings)}

Dib-u-dejinta warshadda PC-gaaga (laga soo bilaabo shaashadda soo galitaanka)^{(Factory resetting your PC (from the login screen))} waa inay xallisaa arrinta. Haddii kale, la xidhiidh Taageerada Microsoft^{(contact Microsoft Support)} ama soo-saare PC-gaaga taageero farsamo.

How to Fix “Something Happened and Your Pin Isn’t Available” Error in Windows

Malware infectіon, system file сorruptiоn, and permission errors can disrupt the PIN login option in Windows. These are some reasons why Windows displays the “Something happened and your PIN isn’t available” error when you enter your PIN on the lоck screen.

“Something went wrong and your PIN isn’t available (status: 0xc000006d)” is another variation of the error. This tutorial highlights troubleshooting fixes for the 0xc000006d error code and similar error messages.

Reboot Your Computer

Shut down your PC and turn it on before trying the troubleshooting recommendations below. Press and hold down your computer’s power button until the screen goes black. Wait for 15-30 for your computer to shut down completely, and press the power button again to turn it back on.

Wait for Windows to boot the sign-in screen and try signing in to your computer again. Sign in with a password or boot your computer into safe mode if the error message persists.

Reset Your PIN Using Your Microsoft Account

You can reset your PIN from the login screen if your device is configured to sign in with a Microsoft account. This process requires an internet connection, so ensure your PC is connected to a Wi-Fi or Ethernet network.

1. Select the I forgot my PIN option on the login screen.

1. Enter your Microsoft account password and verify your identity—if your account uses two-factor authentication.

1. Select Continue on the reset confirmation page.

1. Enter a new PIN in the provided dialog boxes and select OK. Windows will sign you into your account after the password reset process.

Reset Your PIN in Windows Settings (via Safe Mode)

Re-registering your PIN from scratch can also resolve the problem, especially if signing into Windows using a local account. Instead, sign in using alternate options like password or fingerprint, and follow the steps below. Boot your computer into safe mode if alternative sign-in options aren’t available.

To boot into safe mode, select the power icon in the bottom-left corner of the sign-in screen. Next, press and hold the Shift key on your keyboard and select Restart.

Select Troubleshoot > Advanced options > Startup Repair > Restart. Press the number key corresponding to the Enable Safe Mode option on the Startup Settings page. That’ll boot your computer into safe mode.

You need to sign in using a password or PIN in safe mode. Use the password sign-in option if your PIN still doesn’t work in safe mode. If you can’t enter safe mode from the sign-in screen, refer to this tutorial for other ways to boot Windows into safe mode.

1. Select Sign-in options, select the key icon, and enter your account password in the dialog box.

1. Open the Settings app (press Windows key + I), select Accounts, and select Sign-in options.

1. Expand the PIN (Windows Hello) row and select Remove.

1. Select Remove on the confirmation to proceed.

1. Provide your account password again and select OK or press Enter to proceed.

Removing your PIN disables fingerprint and face recognition sign-in. Set up your PIN again to re-enable both options on the sign-in screen.

1. Select the Set up button.

1. Enter your account password to proceed.

1. Enter your preferred PIN in the dialog boxes and select OK.

Lock or restart your computer and check if you can sign in with your PIN without any issues.

Delete Your PIN Manually

Windows stores your computer’s PIN and other security-related information in the Ngc folder. You may be unable to sign in with your PIN if the data in this folder is corrupt. Deleting the folder might help resolve the “Something went wrong and your PIN isn’t available” issue and other related errors.

The Ngc folder is accessible via File Explorer, so you must have access to the Windows user interface. Sign in using your fingerprint or password (or boot into safe mode) and follow the steps below.

1. Open the File Explorer and ensure you can view hidden files. Select View on the toolbar, select Show, and check the Hidden items options.

1. Paste the path below in the address bar and press Enter.

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\

1. Double-click the Ngc folder to access its content.

1. Windows may display a “You don’t currently have permission to access this folder” error. Select Continue to proceed.

1. Another error message should pop up. Select the Security tab to change the folder’s permissions.

1. Select the Advanced button.

1. Select Change in the “Owner: Unable to display current owner” row.

1. Select Advanced.

1. Select the Find Now button, select your user account in the “Search results” section, and select OK. Ensure you select the account with admin privileges.

1. Select OK to proceed.

1. Select Apply in the bottom corner and select OK on the Windows Security pop-up.

1. Select Change permissions.

1. Select Enable inheritance and select OK to save the changes.

1. Select OK.

1. Select Yes on the subsequent confirmation. You should now be able to open the Ngc folder.

1. Delete the content of the Ngc folder—right-click and select Delete. Better yet, move the content to a different location on your computer.

That’ll delete and reset your Windows Hello PIN. Proceed to the next step to set a new PIN.

1. Head to Settings > Accounts > Sign-in options > PIN (Windows Hello) and select Set up. Follow the prompts to set up a new sign-in PIN for your computer.

Enable Trusted Platform Module (TPM)

Windows Hello PIN works with the Trusted Platform Module (TPM)—a chip on your computer’s motherboard. Windows may fail to authenticate PIN sign-in if TPM is disabled in your computer’s Unified Extensible Firmware Interface (UEFI) or BIOS (basic input/output system) settings. Check your PC’s BIOS or UEFI settings and ensure the TPM chip is active.

1. If you can boot into safe mode, head to Settings > Updates & Security > Recovery and select Restart Now.

If your PC runs Windows 11, head to Settings > System > Recovery and select Restart now in the “Advanced startup” row.

If you can’t sign in to Windows, restart your PC and press the F2 function key repeatedly during the startup process. Depending on your PC model, repeatedly press the DEL, F8, F10, F12, or ESC keys while your PC boots can also load the Advanced startup menu.

For more information, refer to our tutorial on booting the system recovery options in Windows 10 and 11. Follow the steps below to enable TPM on your PC.

1. Select Troubleshoot.

1. Select Advanced options.

1. Select UEFI Firmware Settings.

If you don’t find the “UEFI Firmware Settings” option on the page, your PC isn’t TPM-enabled.

1. Select the Restart button.

1. Head to the Security tab and ensure “Intel Platform Trust Technology” is set to Enabled.

If TPM is disabled, press Enter, select Enabled using your keyboard arrow keys, and press Enter again. Note that PC manufacturers label their device’s TPM module differently. Look out for “TPM Device Selection,” “TPM Support,” “TPM 2.0 Security,” or “TPM Switch,” if you don’t find the “Intel Platform Trust Technology.”

1. Head to the Exit tab, navigate to Exit Saving Changes, select Yes, and press Enter.

Perform a system restore if the “Something happened and your PIN isn’t available error” persists.

8. Perform System Restore

System Restore can undo file corruption, remove malware, uninstall bad drivers, and fix other problems causing PIN login to malfunction. Boot your computer into the Advanced startup menu and follow the steps below.

1. Select Troubleshoot.

1. Select Advanced options.

1. Choose System Restore.

1. Select Next to proceed.

1. Select the most recent store point and select Next. Follow the prompts on the next page to start the system restore process.

Last Resort: Reset Your Computer to Default Settings

Factory resetting your PC (from the login screen) should fix the issue. Otherwise, contact Microsoft Support or your PC manufacturer for technical support.

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