Qayb search engine, qayb spam bot, iyo qayb portal ee lagu gaadho wakiilada taageerada macaamiisha, Hel Help^{(Get Help)} App-ka waxa ay ku siinaysaa dhawr siyaabood, badidood, si ay kuugu helaan jawaabaha su'aalahaaga taageerada tignoolajiyada. Maqaalkani waxa uu ujeedkiisu yahay in uu ku tuso sida loo bilaabo oo loo isticmaalo Hel Help^{(Get Help)} in Windows 10 , iyo waa maxay habka ugu dhakhsaha badan ee lagu gaaro wakiilka taageerada aadanaha. Wax badan baa jira, haddaba aan bilowno:

Sida loo furo Hel Help^{(Get Help)} app gudaha Windows 10

App-ka Caawinta hel wuxuu ku yimaadaa horay loogu sii rakibay Windows ^{(Get Help)}10^{(Windows 10)} . Si aad u furto, waxaad geli kartaa "caawin"^("help") goobta raadinta shaqada, ka dibna dhagsii ama taabo Hel Caawin^{(Get Help)} .

Habka kale ee loo furo app-ka waa ka Start Menu , adigoo gujinaya ama taabsiinaya badhanka Start ka dibna riixaya Help^{(Get Help)} ka heli liiska app.

Waxa kale oo jira xidhiidhiye si aad u hesho caawimo^{(Get help)} xagga hoose ee bog kasta oo dejineed , hoosta ^(Settings)"Su'aal qabtaa^{("Have a question?)} ?. "

Qodobbada aasaasiga ah ee ku saabsan adeegsiga Hel Help^{(Get Help)} app

Waxa ugu horreeya ee aan ogaanay markii aan furnay abka Hel Help^{(Get Help)} waxay ahayd naqshadeeda ugu yar. Taas, oo ay weheliso avatar-ka androgynous ee isu soo bandhigaya sida "Wakiilka Virtual Microsoft" ^{("Microsoft Virtual Agent)}, ayaa naga dhigay isla markiiba ka fikirida ELIZA^(ELIZA) , barnaamij kombuyuutar ah oo loogu talagalay in lagu sawiro wada sheekaysiga.

In kasta oo ay muuqato, wakiilka Virtual^{(Virtual Agent)} waxa ka maqan sifooyin bini'aadminimo. Inkasta oo, sida laga soo xigtay Microsoft^{(according to Microsoft)} , "Microsoft's Virtual Agent waa taageero bot bot loogu talagalay in lagu caawiyo arrimaha la xiriira Windows iyo alaabta kale. Tani waxay keenaysaa hab wada hadal ah si ay u fahmaan dhibaatooyinka iyo bixinta xalka ugu habboon^{("Microsoft's Virtual Agent is a support chat bot designed to help with issues related to Windows and other products. This brings a conversational approach to understanding problems and providing the most appropriate solution)} , " Waxay guud ahaan u dhaqmaan sida cajiib ah. sax yar, iyo mashiinka raadinta edeb aadka u sarreeya, kaas oo mararka qaarkood kor u qaada abka Dukaanka Microsoft^{(Microsoft Store)} . Inta badan jawaabaheedu waxay ku kooban yihiin male-awaal ku salaysan si dabacsan ereyada muhiimka ah ee aad gelisay.

Sawirka hoose waxaan isku daynay inaan helno tilmaamo ku saabsan dejinta alaarmiga^{(setting an alarm)} anagoo adeegsanayna tilmaamo aasaasi ah. Waxaan ku qornay " Deji alaarmiga^{(Set an alarm)} " Wakiilka ^(")Virtual^{(Virtual Agent)} wuxuu bixiyay xiriirinta, waxaana doorannay midka u muuqda inuu wax ka qabanayo arrintayada.

Ka dib waxaa nala siiyay casharo kooban oo ku saabsan Alarm & Clock^{(Alarms & Clock)} app, anagoo helnay macluumaad faa'iido leh (sida sida loo galo abka iyo sida loo beddelo goobaha hurdada ee qalabka si loo hubiyo inaadan seegin alaarmigaaga), iyo tilmaamo u muuqday. xoogaa aad u badan (sida loo hagaajiyo aagga waqtigayaga). Isku soo wada duuboo, waxaan helnay jawaabtii saxda ahayd aakhirkii.

Ka dib bixinta waxa ay aaminsan tahay inay tahay jawaabta saxda ah, Wakiilka Virtual^{(Virtual Agent)} wuxuu ku weydiinayaa haddii dhibaatadaada la xaliyay iyo inay ku sii caawin karto. Riix Haa^(Yes) oo waxaad gelin kartaa su'aal cusub.

Weydiinta isla su'aashii mar labaad waxay dhalin kartaa natiijooyin kala duwan. Markan, waxa nalagu hagayey maqaal ka yimid dukaanka Microsoft^{(Microsoft Store)} : app la yiraahdo saacada digniinta^{(Alarm Clock)} , markaa waxaan dooranay Maya^(No) .

Natiijadu waxay noqotay hal xidhiidh oo dheeri ah oo ku socda abka kale ee Dukaanka Microsoft^{(Microsoft Store)} , oo loo yaqaan Windows Alarm & Clock^{(Windows Alarms & Clock)} . Ka dib waxa nala waydiiyay inay xalisay mushkiladayadii.

App - ka Hel Help^{(Get Help)} waxa uu soo jeedinayaa talooyin marka aad wax qorayso, in kasta oo ay u muuqato in ay ku jahawareersan yihiin weedho aan raacin qaabka ay Microsoft ku talisay : "Dib u deji erayga sirta ah ee akoonkayga Microsoft^{("Reset my Microsoft account password)} . " Hoos waxaan isku daynay inaan sharaxno waxa aan rabno, talooyinkana waa la damiyay.

Calaamadeynta aasaasiga ah waxay sidoo kale u muuqataa inay si weyn u bedesho maskaxda bot.

Furaha si guul leh loogu isticmaalo qaybta tooska ah ee abkan waxay u muuqataa inay u sheegayso wakiilka Virtual^{(Virtual Agent)} waxa la samaynayo. Si kastaba ha ahaatee, ha noqon mid aad u aasaasi ah, si kastaba ha ahaatee, ha waydiin su'aalo, ama jawaabaheedu waxay noqon karaan kuwo jahawareer ah, sida hoos lagu arkay.

Markii aan isku daynay inaan ka helno wakiilka Virtual^{(Virtual Agent)} inuu u sheego kaftan, natiijadu ma ahayn madadaalo, markaa waxaan go'aansanay inaan riixno badhanka Start over ee geeska sare ee midig ee abka.

Waxaan xaqiijinay rabitaankeena inaan bilowno^{(Start over)} oo dib u bilowno "sheekeysiga^("chat) . "

Si kastaba ha ahaatee, botku waxa uu leeyahay qaar ka mid ah sifooyinka soo furashada. Haddii aad isticmaasho erayga muhiimka ah ee saxda ah, wakiilka Virtual^{(Virtual Agent)} ayaa kaa caawin kara adiga Windows 10 cusbooneysiinta^{(Windows 10 updates)} . Waxaan ku qornay "cusbooneysiinta,"^("update,") oo ay ku xigto Spacebar kiiboodhkayaga, ka dib waxaan dooranay talada kaliya ee la heli karo: "U hel cusbooneysiintii ugu dambeysay ee Windows^{("Get the latest updates for Windows)} . "

Botku wuxuu hubiyay in Windows uu ku cusub yahay Buuggeena Lenovo Yoga^{(Lenovo Yoga Book)} ilaa 30-40 ilbiriqsi, waxayna xitaa noo xaqiijisay inay wali hubinayso, haddii ay dhacdo in aanu dulqaadkayaga lumino.

Waxay markaa na ogeysiisay in Windows -ku aanu ahayn mid casri ah, oo ay siisay tilmaamo sax ah oo ku saabsan sida gacanta loogu hubiyo wixii cusbooneed. Si kastaba ha noqotee, jawaabta inteeda kale ee aan helnay waxay ahayd waqtigeedii, maadaama ay si isdaba joog ah u soo jeedisay inaan awoodno cusbooneysiin toos ah, kuwaas oo hadda ah muuqaal aan caadi ahayn Windows 10 .

Ka dib jawaabteedii ugu horeysay, App-ka ayaa si joogto ah u soo bandhigaya fariinta Rate Us xagga sare, oo waxa ay dareemeysaa in ay si quus ah u weydiisaneyso shan sare, iyada oo aan runtii mid u qalmin.

Sida degdegga ah loogu heli karo gargaarka bini'aadamka Windows 10 's Hel Help^{(Get Help)} app

Iyadoo kii ka horreeyay, Taageerada Xiriirka^{(Contact Support)} , loo isticmaalay in lagu soo koobo arrinta aad u baahan tahay caawimada, Hel Help^{(Get Help)} app wuxuu isku dayaa inuu ku siiyo jawaabaha su'aalahaaga, ka hor inta uusan isticmaalin hab isku mid ah oo uu kuu gudbiyo wakiilka aadanaha. Hal dariiqo oo lagu "ku xidhi karo qof"^{("connect to a person")} waa inaad sii waddo xulashada Maya^(No) marka lagu weydiiyo haddii arrintaada la xaliyay ilaa aad ku turunturoodo "Qofka la hadal"^{("Talk to a person")} , ka dibna dhagsii ama taabo.

Haddii aad isku dayayso inaad si dhakhso leh u gaadho bini'aadamka, tani waxay abuurtaa tillaabooyin dheeri ah iyo gujisyo ama qasabado, iyo isticmaalayaasha qaar ayaa laga yaabaa inaanay rabin dhibka la macaamilka Wakiilka Farshaxanka^{(Virtual Agent)} gabi ahaanba. Haddii aad (sidoo kale) door bidayso taabashada bini'aadamka marka ay timaado taageerada macmiilkaaga, sida ugu dhakhsaha badan waa inaad ku qorto "bini'aadam"^("human") sheekeysiga Hel Help^{(Get Help)} , oo wakiilka Virtual^{(Virtual Agent)} wuxuu ka boodaa inuu ku weydiiyo macluumaadka khuseeya hadalkaaga soo socda si dhab ah wakiilka taageerada. Si aad u bilowdo bixinta xogtaas,guji ama taabo falaarta si aad "Dooro alaabtaada^{("Select your product)} . "

Ka dooro badeecada waxa u muuqda liis dhamaystiran ee alaabta Microsoft . Qorshahayagu waxa uu ahaa in aan wax ka weydiino macluumaadka duugoobay ee aan ka helnay Wakiilka Virtual^{(Virtual Agent)} ee ku saabsan awood siinta cusboonaysiinta tooska ah. Waxaan dooranay Daaqadaha^(Windows) ka dibna riix Next .

Hadda waxaa lagaa rabaa inaad doorato arrintaada^{(Select your issue)} . Guji ama taabo falaarta

Tani waxay muujinaysaa liis kale. Waxaan dooranay ikhtiyaarka dejinta^{(Setting up)} inuu ku habboon yahay arrinkayaga, waxaananu riixnay badhanka Xiga .^(Next)

Waxaad hadda ugu dambeyntii gaadhay bog aad ka heli karto dhowr ikhtiyaar, dhammaantood waxay kuu oggolaanayaan inaad gasho dadka dhabta ah ee xallin kara arrintaada.

Waxaa jira afar doorasho:

• Farriinta La-taliyaha Daaqadaha^{(Message a Windows Advisor)} - waxay ku siinaysaa jawaabta ugu dhaqsaha badan, ilaa hadda aan ogaanay, taas oo ah sababta aan u faahfaahineyno khibradeena qaybta xigta ee maqaalkan.
• Jadwal u samee wicitaan^{(Schedule a call)} - waxay fureysaa goobo dheeraad ah si aad u buuxiso dalkaaga Country/region , lambarka taleefanka^{(Phone Number)} , taariikhda^(Date) iyo waqtiyada la heli karo^{(Times available)} , taas oo awood kuu siinaysa inaad doorato wakhti ku haboon oo aad qof la hadasho. Markii ugu horreysay ee la heli karo waxay ahayd 7 saacadood.
• Waydii bulshada^{(Ask the community)} - waxay u furaysaa Microsoft Edge golayaasha Microsoft^{(Microsoft forums)} , halkaas oo aad ka sii wadi karto raadinta jawaabta ama Weydii su'aal^{(Ask a question)} .
• Dib igu soo wac^{(Call me back)} - waxay furtaa meelo kale si aad u buuxiso dalkaaga Country/region iyo lambarka taleefanka^{(Phone Number)} . Markii ugu horeysay ee aan gaadhnay boggan, "Dib iigu soo wac"^{(Call me back")} taageerada waa la xidhay, markaa doorashadaas way dayrisay (sida lagu arkay sawirkii hore) laakiin waxaan ogaanay goorta la isku dayo mar kale. Markii aan soo laabannay, waqtiga sugitaanku wuxuu ahaa 140 daqiiqo (sida lagu arkay shaashadda xigta).

Ka dib markii si taxadar leh loo tixgeliyo, waxaan go'aansanay in doorashada ugu horeysa ay tahay kan ugu dhaqsaha badan, waxaana doorannay "Farriinta La-taliyaha Windows^{("Message a Windows Advisor)} . "

Waxaan ku galnay akoonkeena Microsoft^{(Microsoft account)} .

Ka dib markaad geliso eraygaaga sirta ah^(password) ama PIN kaaga , waxaad u muuqanaysaa inaad ku jirto nooc ka mid ah safka, oo aad sugaysay "La taliyaha Windows Microsoft^{("Microsoft Windows Advisor)} . " Hadda ma hubin haddii ay dooranayaan arrimaha ay ka jawaabaan, ama haddii qof si aan kala sooc lahayn loogu qoondeeyay our oh oh. -si-so-oquequet description of the problem: " bini'aadam^("human) . " Waxaa soo baxday in ay noqon karto wax yar sirgaxan markaad ogaato in jidkaaga gaaban ee laga shallayn karo uu noqon karo kan ugu horreeya (iyo suurtogal ah kaliya) shay lataliyaha sare^{(top Advisor)} ahi uu arko arrintaada, laakiin waa wali waa habka ugu dhakhsaha badan ee lagu gaadhi karo heerkan marka loo eego imtixaanadayada. 🙂

Waxa "Microsoft Virtual Agent" ay ka maqan tahay shakhsiyadda, "Microsoft Windows Advisors" waxay ka samaysan yihiin xajin, ama ugu yaraan Darral Y. ayaa sameeyay, isagoo caddaynaya mar kale in, marka ay timaado taageerada macaamiisha, ma jiraan wax la mid ah taabashada aadanaha.

Waxaan u sharaxnay, sida ugu cad ee suurtogalka ah, dhibaatooyinka aan la kulannay iyadoo la raacayo tilmaamaha Hel Help^{(Get Help)} , wuxuuna xaqiijiyay tuhunkayaga: Windows 10 Cusbooneysiinta waa mid toos ah.

Wadahadalku waxa uu qaatay in ka badan shan daqiiqo taasina gabi ahaanba aniga ayay qaladkayga ahayd, sababtoo ah aad baan u wareersanahay markaan wax ku qorayo Buuga Lenovo Yoga^{(Lenovo Yoga Book)} . Ka dib markii aan u mahadcelinay Darral Y. labadaba xirfadihiisa taageerada aadka u wanaagsan iyo ogolaanshaha uu u siiyay inuu soo dhejiyo sheekadeena, waxaan u jeesannay "Qiimaha Darral Y." ^{("Rate Darral Y.")}ikhtiyaarka hoose ee bogga. Waxaan qiimeynay ugu badnaan shan xiddigood waxaana hadda naloo soo bandhigay xulashooyinka aan ku qorno markhaati furka^{(Write a testimonial)} oo aan aqbalno jawaabta^{(Accept answer)} .

Marqaati kasta oo aad qorto waxaa loo diri doonaa lataliyaha^(Advisor) u dhigma . Doorashada in aad aqbasho jawaabta^{(accept answer)} waxay keenaysaa xaqiijin kale, ka hor inta aanad xidhin wada hadalkaaga. Tani waxay sidoo kale u qaddarinaysaa Lataliyaha^(Advisor) inuu ku caawiyo.

Hadda waxaad haysataa ikhtiyaarka aad ku waydiin karto su'aal cusub^{(ask a new question)} . Guji^(Click) ama ku dhufo haddii aad qabto arrimo aan la xallin.

Nasiib wanaag, tani waxay furaysaa daaqad aad isticmaali karto si aad si toos ah ula xiriirto "Microsoft Windows Advisor"

Waxa kale oo aanu ogaanay in aanu helnay (waqtiga dhabta ah) iimaylka jawaab kasta^(") oo laga helo Darral ^{(Darral Y.)}Y.^{("Microsoft Windows expert)}

Sidee u aragtaa barnaamijka Caawinta Hel^{(Get Help)} ?

Hagahan sinaba uma dhammaystirna; waxa aanu isku daynay in aanu tuso tusaalooyin aanu la kulanay anagoo raadinaynay waxyaabo dano guud ah. Haddii aad la kulanto waxyaabo kale oo wanaagsan oo Hel Help^{(Get Help)} app uu samayn karo, fadlan ha ka waaban inaad la wadaagto faallooyinka hoose. Waxaan sidoo kale ka mahadcelin doonnaa ra'yigaaga ku saabsan "Wakiilka Virtual Microsoft." ^{("Microsoft Virtual Agent.")}Miyaynu nahay kuwa kaliya ee dareemaya in la hagaajin karo? Nala socodsii sida aad dareemeyso.

How to use the Get Help app in Windows 10 to contact Microsoft's support service

Part search engіnе, part spam bot, and part pоrtal for reaching cuѕtomer support agents, the Get Help app provides several ways, most of them successful, to get you answers to your tech-support questions. This article aims to show you how to launch and use the Get Help app in Windows 10, and what is the fastest way to reach a human support agent. There is a lot to go over, so let's get started:

How to open the Get Help app in Windows 10

The Get Help app comes preinstalled on Windows 10. To open it, you can enter "help" in your taskbar's search field, and then click or tap on Get Help.

Another way to open the app is from the Start Menu, by clicking or tapping on the Start button and then pressing on Get Help from the app list.

There is also a link to Get help at the bottom of every Settings page, under "Have a question?."

The basics about using the Get Help app

The first thing we noticed when we opened the Get Help app was its minimalistic design. That, together with the androgynous avatar introducing itself as the "Microsoft Virtual Agent," made us instantly think of ELIZA, a computer program designed to simulate conversation.

In spite of appearances, the Virtual Agent lacks any human traits. Although, according to Microsoft, "Microsoft's Virtual Agent is a support chat bot designed to help with issues related to Windows and other products. This brings a conversational approach to understanding problems and providing the most appropriate solution," it generally acts as a fancy, less accurate, and super-polite search engine, that sometimes promotes apps from the Microsoft Store. Most of its responses are limited to guesses based loosely on the keywords you inserted.

In the screenshot below we tried to get instructions on setting an alarm by using a basic instruction. We typed in "Set an alarm." The Virtual Agent provided links, and we chose the one that seemed to be addressing our issue.

We were then provided a brief tutorial about the Alarms & Clock app, getting both some useful information (like how to access the app and how to change the device's sleep settings to ensure you don't miss your alarm), and some instructions that seemed a bit too much (how to adjust our time zone). All in all, we got the correct answer in the end.

After providing what it believes to be the correct answer, the Virtual Agent asks if your problem was solved and whether it can further assist you. Press Yes and you can insert a new question.

Asking the same question again can yield different results. This time, we were guided towards an article from the Microsoft Store: an app called Alarm Clock, so we chose No.

The result was one more link to another app in the Microsoft Store, called Windows Alarms & Clock. We were then asked if it solved our problem.

The Get Help app makes suggestions as you write, although it seems to be confused by sentences not following the pattern recommended by Microsoft: "Reset my Microsoft account password." Below we tried explaining what we want, and the suggestions were off.

Basic punctuation also seems to change the bot's mind drastically.

The key to successfully use the automated part of this app appears to be telling the Virtual Agent what to do. Don't get too basic, however, and do not ask it questions, or its responses can get baffling, as seen below.

When we tried to get the Virtual Agent to tell a joke, the results weren't fun, so we decided to press the Start over button in the upper-right corner of the app.

We confirmed our wish to Start over and restart the "chat."

However, the bot has some redeeming qualities. If you use the right keyword(s), the Virtual Agent can help you with your Windows 10 updates. We typed in "update," followed by Spacebar on our keyboard, then selected the only available suggestion: "Get the latest updates for Windows."

The bot checked if Windows is up to date on our Lenovo Yoga Book for about 30-40 seconds, and it even assured us that it is still checking, in case we were losing our patience.

It then let us know that Windows was not up to date, and it provided accurate instructions on how to check for updates manually. However, the rest of the answer we received was out of date, as it repeatedly suggested we enable automatic updates, which are now a default feature of Windows 10.

After its first answer, the app constantly displays the Rate Us message at the top, and it feels a bit like it's desperately asking for a high-five, while not really being worthy of one.

How to get human help fast with Windows 10's Get Help app

While its predecessor, Contact Support, was used to narrow down the issue you needed help with, the Get Help app tries to provide answers to your questions, before using the same approach and referring you to a human agent. One way to "connect to a person" is to keep selecting No when asked if your issue was solved until you stumble upon the "Talk to a person" option, and then click or tap on it.

If you are trying to reach a human faster, this creates additional steps and clicks or taps, and some users may not want the trouble of interacting with the Virtual Agent at all. If you (also) prefer a human touch when it comes to your customer support, the fastest way is to type in "human" in the Get Help chat, and the Virtual Agent skips to asking you information relevant to your following talk with an actual support agent. To start providing that data, click or tap the arrow to "Select your product."

Select the product from what seems to be a complete list of Microsoft products. Our plan was to ask about the outdated information we received from the Virtual Agent about enabling automatic updates. We selected Windows and then pressed Next.

You are now required to Select your issue. Click or tap the arrow.

This reveals another list. We selected the Setting up option as a good fit for our issue, and we pressed the Next button.

You now finally reach a page where you get several options, all enabling you access to actual people who may solve your issue.

There are four options:

• Message a Windows Advisor - provides an answer the fastest, as far as we noticed, which is why we detail our experience with it in the next part of this article.
• Schedule a call - opens further fields to fill in with your Country/region, Phone Number, the Date and the Times available, enabling you to choose a convenient time to speak to a person. The first available time for us was 7 hours away.
• Ask the community - opens Microsoft Edge to the Microsoft forums, where you can continue to search for an answer or Ask a question.
• Call me back - opens further fields to fill in with your Country/region and Phone Number. The first time we reached this page, the "Call me back" support was closed, so that option was greyed out (as seen in the previous screenshot) but we did find out when to try again. When we returned, the wait time was 140 minutes (as seen in the next screenshot).

After careful consideration, we decided that the first option was the fastest, and we chose to "Message a Windows Advisor."

We signed in with our Microsoft account.

After inserting your password or your PIN, you appear to be in some sort of queue, waiting for a "Microsoft Windows Advisor." Now we are not sure if they get to choose which issues to answer, or if someone got randomly assigned our oh-so-eloquent description of the problem: "human." Turns out it can get a little awkward when you realize that your somewhat-regrettable shortcut might be the first (and possibly only) thing a top Advisor sees about your issue, but it is still the fastest way to reach this stage according to our testing. 🙂

What the "Microsoft Virtual Agent" lacks in personality, "Microsoft Windows Advisors" make up for in spades, or at least Darral Y. did, proving once more that, when it comes to customer support, there is nothing like the human touch.

We described, as clearly as possible, the difficulties we encountered following the Get Help instructions, and he confirmed our suspicions: Windows 10 updates are by default automatic.

The conversation lasted over five minutes and that was entirely my fault, because I am pretty clumsy when typing on my Lenovo Yoga Book. After thanking Darral Y. for both his excellent support skills and his permission to post our chat, we turned to the "Rate Darral Y." option at the bottom of the page. We rated a maximum of five stars and were now offered the options to Write a testimonial and Accept answer.

Any testimonial you write gets sent to the corresponding Advisor. Choosing to accept answer prompts another confirmation, before closing your conversation. This also credits the Advisor for helping you.

You now get the option to ask a new question. Click or tap on it if you have unsolved issues.

Luckily, this opens a window that you can use to contact a "Microsoft Windows Advisor" directly.

We also noticed later on that we had received (in real time) an email for every reply received from Darral Y., our witty "Microsoft Windows expert," with a direct link allowing us to revisit the entire conversation.

How do you feel about the Get Help app?

This guide is in no way complete; we tried to show some examples we came across while searching for things of general interest. If you come across other cool things the Get Help app can do, please do not hesitate to share them in the comments below. We would also appreciate your opinion about the "Microsoft Virtual Agent." Are we the only ones who feel it could be improved? Let us know how you feel.

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