Haddii aad dhibaato kala kulanto OneDrive oo faylashaadu aanay si sax ah u wada shaqayn, waxaa laga yaabaa inaad rabto inaad tixgeliso inaad tijaabiso Troubleshooter-ka rasmiga ah ee OneDrive^{(OneDrive Troubleshooter)} ee ay bixiso Microsoft . Waa saaxir yar oo cilad-saarid ah oo aad soo dejisan karto oo aad socodsiin karto si aad u xalliso dhibaatooyinkaaga. Halkan waa halka laga heli karo iyo sida ay u shaqeyso:

Halkee laga helaa OneDrive Troubleshooter

Haddii aad qabto arrimo la xidhiidha isku -dubbaridka faylalkaaga OneDrive , tallaabada ugu horreysa waa in aad hubiso hagaha^{(troubleshooting guide)} cillad-bixinta ee Microsoft . Haddii samaynta waxa ay ku taliyaan aysan hagaajinaynin dhibaatooyinkaaga, markaa fursadaada ugu dambeysa waa inaad tijaabiso cilad-bixiyaha rasmiga ah.

Isku xirka soo dejinta waxaa laga helayaa dhamaadka bogga lagu taliyay mar hore. Waxa kale oo aad isku dayi kartaa isku xirka soo dejinta^{(download link)} , laakiin Microsoft ayaa laga yaabaa inay beddesho wakhtiga. Waxaad soo dejisan doontaa fayl lagu magacaabo onedrivets.diagcab . Ku kaydi gal ay fududahay in la helo ka dibna maamul.

Hadda aan aragno sida ay u shaqeyso.

Sida loo isticmaalo OneDrive Troubleshooter

OneDrive Troubleshooter wuxuu u shaqeeyaa sida dhammaan saaxirayaasha cilad - bixinta kale ee Windows . Waxaad wax badan oo iyaga ku saabsan ka baran kartaa halkan: Cilladaha Shabakadda & Dhibaatooyinka Internetka ee Windows 7 & Windows 8^{(Troubleshoot Network & Internet Problems in Windows 7 & Windows 8)} .

Markaad socodsiiso, cilad-bixiyeha ayaa ku wargelinaya inuu heli karo oo uu hagaajin karo dhibaatooyinka gelitaanka OneDrive .

Haddii aad riixdo isku xirka Sare^(Advanced) ee hoose ee daaqada bilawga ah, waxaad baran doontaa inay jirto hal ikhtiyaar oo horumarsan oo keliya oo la heli karo: "Si toos ah u codso dayactirka"^{("Apply repairs automatically")} .

Riix Next oo cilad-bixiyeha ayaa bilaabi doona habka lagu ogaanayo dhibaatooyinka. Waxay samayn doontaa jeegag badan oo ay ku jiraan jeegaga isku xirka calaamadaha kuwaas oo si xun u saameyn kara shaqada OneDrive^(OneDrive's) .

Marka habka ogaanshaha uu dhamaado, hagaha cilad-raadinta ayaa marka hore ku weydiin doona inaad rabto inay u soo dirto macluumaadkeeda ogaanshaha Microsoft . Haddii aad rabto inaad dirto macluumaadkan, fadlan maskaxda ku hay in hawshu qaadan doonto wakhti, xataa dhawr daqiiqadood, gaar ahaan haddii aad ku kaydiso faylal badan OneDrive .

Kadib markaad doorato, OneDrive wuxuu bilaabi doonaa soo jeedinta xalalka. Inta badan waxay ku bilaabmi doontaa inay kuu soo jeediso inaad dib u dejiso OneDrive^{(Reset OneDrive)} . Haddii aad rabto inaad taas tijaabiso, riix batoonka isla magaca leh. Haddii kale^(Otherwise) , taabo ka gudub tallaabadan^{(Skip this step)} .

Waxaan riixnay ka gudub tallaabadan^{(Skip this step)} si aad u aragto waxa kale ee ay qabato si loo xalliyo dhibaatooyinka. Talaabada xigta ee ay samaysay waxay ahayd ururinta xogta. Talaabadani waxay qaadatay wakhti dheer waxayna ku lug lahayd ururinta logs ee OneDrive , ku darista xoogaa macluumaad ah faylalka nidaamka qaarkood ee OneDrive isticmaashay iyo waxyaabo kale oo ka dhacay gadaasha oo aan nala arki karin.

Markii ay ururisay dhammaan xogtii ay u baahnayd, cilad-bixiyuhu wuxuu u dhaqaaqay xallinta dhibaatada. Xaaladeena , waxay qabatay qaar ka mid ah hawlaha dayactirka OneDrive ka dibna waxay mar kale ururisay dhawr fayl.

Tani waxay qaadatay dhowr daqiiqo oo kale. Markii hawshu dhammaatay, OneDrive Troubleshooter wuxuu muujiyay soo koobida dhibaatooyinka uu helay iyo waxa uu sameeyay si uu u hagaajiyo.

Riix Close si aad u joojiso cilad bixiyaha oo hubi in OneDrive hadda u shaqeeyo sidaad filayso.

Gabagabo

Sida aad ka arki karto hagahan, adeegsiga OneDrive Troubleshooter waa wax fudud. Waxay qaadanaysaa wakhti xoogaa ah in ay socodsiiso, ururiso xogta oo ay hagaajiso masalooyinka, markaa isku hubso dulqaad. In kasta oo aan ku dadaalnay in aan wadaagno inta badan tillaabooyinka ku lug leh markii aan isticmaalnay, iyada oo ku xidhan dhibaatooyinkaaga, cilad-qaaduhu waxa uu ku talin karaa tallaabooyin ka duwan kuwa lagu sifeeyay hagahan. Sidoo kale, waxay mari kartaa tillaabooyin kale si loo xalliyo. Markaa fadlan tan maskaxda ku hay markaad ku shaqaynayso Windows PC ama qalabkaaga.

How to Use the OneDrive Troubleshooter to Fix Your Problems

If you have problems with OneDrive and your files are not synchronizing correctly, you may want to consider trying the official OneDrive Troubleshooter that's offered by Microsoft. It is a small troubleshooting wizard that you can download and run in order to fix your problems. Here's where to find it and how it works:

Where to Find the OneDrive Troubleshooter

If you have issues with synchronizing your OneDrivefiles, the first step should be to check this troubleshooting guide from Microsoft. If doing what they recommend doesn't fix your problems, then your last chance is to try the official troubleshooter.

The download link is found at the end of the page recommended earlier. You can also try this download link but Microsoft might change it in time. You will download a file named onedrivets.diagcab. Store it in a folder that's easy to find and then run it.

Now let's see how it works.

How to Use the OneDrive Troubleshooter

The OneDrive Troubleshooter works like all the other troubleshooting wizards in Windows. You can learn more about them here: Troubleshoot Network & Internet Problems in Windows 7 & Windows 8.

When you run it, the troubleshooter informs you that it can find and fix problems accessing OneDrive.

If you press the Advanced link on the bottom of the starting window, you will learn that there's only one advanced option available and that it is already enabled: "Apply repairs automatically".

Press Next and the troubleshooter will start the process of detecting problems. It will perform many checks including checks for symbolic links that may negatively impact OneDrive's functioning.

Once the detection process is over, the troubleshooting guide will first ask whether you want it to send its diagnostic information to Microsoft. If you want to send this information, please keep in mind that the process is going to take a while, even a couple of minutes, especially if you store lots of files in OneDrive.

After you make your choice, OneDrive will start suggesting solutions. In most cases it will start by suggesting you to Reset OneDrive. If you want to try that, press the button with the same name. Otherwise, press Skip this step.

We pressed Skip this step to see what other things it does in order to fix problems. The next step it performed was to collect data. This step took quite a long time and it involved collecting logs for OneDrive, adding some information to some system files used by OneDrive and other things that took place in the background and were invisible to us.

Once it collected all the data it needed, the troubleshooter moved to resolving the problem. In our case, it ran some OneDrive maintenance tasks and then it again collected several files.

This took another few minutes. When the process was over, the OneDrive Troubleshooter has showed a summary of the problems it found and what it did to fix them.

Press Close to end the troubleshooter and check whether OneDrive now works as you expect it to.

Conclusion

As you can see from this guide, using the OneDrive Troubleshooter is relatively easy. It does take quite a bit of time for it to run, collect data and fix problems, so arm yourself with some patience. While we did our best to share most of the steps involved when using it, depending on your problems, the troubleshooter might recommend different actions than the ones described in this guide. Also, it might go through other steps in order to solve them. So please keep this in mind when running it on your Windows PC or device.

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