Haddii aad isku dayday inaad dalbato pizza si aad u dirto ama aad la xiriirto taageerada tignoolajiyada ee ku saabsan arrin ku saabsan abka, waxay u badan tahay inaad la kulantay chatbot. Waxaa laga yaabaa inay qaataan dalabkaaga ama ay ka jawaabaan su'aashaada, mararka qaarkood xitaa waxay ku siinayaan talooyin ku salaysan waxaad waydiinayso, iyo wax ka badan.

Qaadashada bots-yada, shirkadaha yaryar iyo kuwa waaweynba waxay yareeyaan kharashaadka iyaga oo la tacaalaya weydiimaha iyo wicitaannada caadiga ah, sidaas darteed beddelka tirada shaqaalaha ee looga baahan yahay hawlahan.

Waxa kale oo ay awoodaan in ay ku xidhmaan dhegaystayaal badan, taas oo macnaheedu yahay xitaa ka qaybgalka macaamiisha. Ugu dambeyntii, waxay bixiyaan adeeg ka wanaagsan 24/7 iyaga oo aan nasasho qaadan, oo isla markiiba uga jawaabaan saxnaan la isku halayn karo.

Tani macnaheedu maaha in curiyaha bini'aadamka si buuxda loo bedelay, inkastoo. Had iyo jeer waxaa jira wakiilo diyaar u ah inay wax ka qabtaan arrimaha adag ee aan bots-ku u tababarin inay ka jawaabaan.

Haddii aad leedahay degel ama bog Facebook oo aad rabto inaad u abuurto chatbot-kaaga gaarka ah astaantaada shaqsi ama ganacsi, waxaanu ku tusi doonaa sida loo helo.

U samee Chatbot Website

Waxa ugu horreeya ee la sameeyo waa inaad qeexdo yoolalkaaga:

• Maxaad ugu baahan tahay chatbot?
• Waa ayo dhagaystayaasha aad beegsanayso?
• Waa maxay hadafkaagu?

Jawaabahaaga saddexdan su'aalood ayaa go'aamin doona nooca chatbot-ka aad isticmaali doonto - tusaale ahaan, taageerada, ganacsiga e-commerce ama bots news. Hadafkaaga ugu dambeeya wuxuu noqon lahaa shay sida iibka cusub, ka-qaybgalka macaamiisha, ama si fudud u abuurista khibrad isticmaale oo la habeeyey ee macaamiisha.

Mid ka mid ah siyaabaha ugu fudud ee loogu dhisi karo chatbot fudud mareegahaaga waa adigoo isticmaalaya software-ka chatbot^{(chatbot software)} . Kuwaani waxay la socdaan habab bot-hore loo dhisay ama waxaad samayn kartaa kaaga xoqan. Hagahan, waxaanu soo qaadanay Botsify^(Botsify) , oo ah goob kuu ogolaanaysa inaad samaysato chatbots adiga kuu gaar ah adigoon aqoon codayn.

Kahor intaadan abuurin botkaaga, samee qorshe. Haddii aad haysato dukumeenti FAQ ah oo diyaarsan, waxaad samayn kartaa qorshe nooca wada sheekaysiga chatbot-ku la yeelan doono booqdayaasha degelkaaga. Sidan, waxaad u habayn kartaa si aad u bixiso waxqabadyo gaar ah oo ka caawin doona inay gaadhaan yoolkooda inta ay joogaan goobta.

Botsify waxay bixisaa tijaabo bilaash ah oo aad isticmaali karto si aad u abuurto oo aad tijaabiso bot-kaaga si aad u aragto sida ay u shaqayn doonto marka ay diyaar noqoto. Riix Saxiix bilaash ah^{(Sign up for free)} dhanka sare ee midig si aad isu diiwaan geliso oo aad u isticmaasho goobta.

Dooro waxa aad rabto in chatbot-ku ku sameeyo mareegahaaga. Waxaad dooran kartaa mid ka mid ah ujeeddooyinka soo socda:

• Si otomaatig^(Automate) ah u samee taageerada macaamiisha ee shabakada LiveChat .
• Si otomaatig^(Automate) ah u samee taageerada macaamiisha bogga Facebook .
• Ka samee^(Generate) hogaaminta ganacsigaaga mareegaha
• Ka samee^(Generate) hogaamiyaasha ganacsigaaga Facebook .
• U dhis dhagaystayaasha Messenger ee suuqgeynta Facebook .
• Samee Slack bot.

• Guji sii wad talaabada xigta^{(Proceed to next step)} si aad u dejiso su'aalaha aad rabto inaad otomaatig u sameyso. Ku qor^(Type) su'aal kasta oo leh jawaabteeda u dhiganta ee ku salaysan liiskaaga FAQ .

• Marka aad hesho dhammaan su'aalaha daboolay, dhagsii Tijaabada & Daah-furka^{(Test & Launch)} .
• Bogga Is-beddelka, sii chatbot-kaaga magac ^{(Customizations)},^(name) ku dar fariin salaan ah^{(greeting message)} , ka dibna dooro avatar iyo sidoo kale ^(avatar)midabada^(colors) mawduuca (waxay noqon karaan midabada astaantaada ama midabka aad jeceshahay)

• Markaad habaynayso habayntaada, waxaad arki kartaa sida uu u ekaan doono horu-dhaca dhanka midig ee daaqadda. Guji ^(Click) Keyd oo sii^{(Save & Continue)} wad

• Waxaa laguu sheegi doonaa inaad gujiso widget-ka si aad u tijaabiso chatbot-kaaga^{(click the widget to test your chatbot)} dhanka midig ee shaashaddaada. Tijaabi adiga oo ku dhejiya mid ka mid ah su'aalaha liiskaaga FAQ oo arag sida botku uga jawaabo.

• Haddii aad ku qanacsan tahay abuuristaada, ku dhufo Daabac^(Publish) si aad ugu dejiso mareegahaaga. Ku tijaabi goobtaada si aad u hubiso inay ku shaqaynayso filashadaada.

U samee Chatbot Bog Facebook ah

Waxaad dooran kartaa inaad u abuurto chatbot boggaaga Facebook adoo isticmaalaya horumariyeyaasha hagaha bilowga degdegga ah^{( developers quick start guide)} , ama waxaad isticmaali kartaa softiweer sidii aan samaynay markii aan samaynaynay shabakada chatbot-ka sare. Tan dambe way fududahay maadaama aadan u baahnayn aqoonta codaynta si aad u isticmaasho.

Hagahan, waxaan u isticmaali doonaa Chatfuel maadaama ay tahay mid ka mid ah aaladaha ugu fudud ee la isticmaalo, oo waxaad geyn kartaa bot-kaaga 7 daqiiqo oo keliya. Hoos waxaa ah tillaabooyinka lagu abuurayo chatbot-kaaga.

• Isku qor^(Sign) koontada Chatfuel adigoo gujinaya Bilawga Bilaash^{(Get Started for Free)} . U oggolow Chatfuel^{(Grant Chatfuel)} gelitaanka emailkaaga Facebook iyo astaantaada.
• Ku xidh boggaga Facebook . Marka soo galitaanka la xaqiijiyo, waxaa laguu wareejin doonaa dashboardkaaga Chatfuel .

• Guji Connect si aad ugu darto boggaaga Facebook. 

• Farriin soo dhawayn ah ayaa soo bixi doonta oo xaqiijinaysa isku xidhka guusha leh.

• Samee fariin soo dhawayn ah^{(welcome message)} oo ay arkaan booqdayaasha boggaga ama macaamiisha marka ay bilaabaan kulanka Messenger . Waxay u sheegi doontaa waxa laga filayo iyo sida ay hore ugu socdaan.
• Boggaga Facebook-ga, dhagsii Settings>Messaging oo deji Tus salaanta^{(Show a messenger greeting )} farriinta ON .

• Guji Beddel^(Change) , ku qor fariinta soo dhaweynta ka dibna dhagsii Save .
• Tag dashboardkaaga Chatfuel , oo dhagsii Fariinta Soo Dhawaynta^{(Welcome Message)} . Ku qor fariinta aad rabto - isbedelada si toos ah ayaa loo keydin doonaa. 

• Tijaabi fariinta boggaaga Facebook^(Facebook) adigoo gujinaya badhanka Fariinta .^(Message)
• Ku samee jawaabaha caadiga ah ee dashboardkaaga Chatfuel , kaas oo u sheegaya isticmaalayaasha waxa la samaynayo marka xigta sida taageerada iimaylka, wac miiska caawinta, ama su'aasha dib u habeynta.
• Dashboardkaaga, dooro Set up AI>Add AI Rule .

• Geli kelmad fure u ah booqdayaashaadu waxay u badan tahay inay isticmaalaan sida Caawinta^(Help) haddii isticmaaluhu yidhaahdo wax la mid^{(If User Says Something Similar To)} ah sanduuqa.

• Geli jawaab faa'iido leh Bot Replies oo leh^{(Bot Replies with Text)} sanduuqa qoraalka sida maqaallada caawinta^{(Help articles)} ama saldhigga aqoonta^{(knowledgebase)} ama qaybta caawinta^{(Help section)} oo leh isku xirka boggaga Caawinta.

• Tan u samee ereyada muhiimka ah ee ugu badan ee suurtogalka ah. Waxaad ka hubin kartaa kooxdaada taageerada macaamiisha fikrado ku saabsan ereyada muhiimka ah ee loo isticmaalo dejinta AI kaaga . Tijaabi jawaabaha marka aad ku darto.
• Ku dar badhanka fariinta boggaaga ^(Message)Facebook adigoo gujinaya Ku dar^{(Add a Button)} badhanka .

• Guji Contact You>Send Message

• U dooro Messenger oo ah meesha ugu horeysa ee aad dadka ugu diri karto oo guji dhame^(Finish) .

• Badhanka Dir fariinta^{(Send Message )} hadda waxa uu ka muuqan doonaa boggaaga. Guji si aad u tijaabiso oo aad u bilowdo chatbot-kaaga Facebook .

How To Create a Chatbot For a Website Or Facebook Page

If you’ve tried ordering a pizza for delivery or contacted tech support about an iѕsue with an app, you’ve рrobably encountered a chatbot. They may take your order or answer yоur question, sometimеs even give you suggestions based on what you’re asking, and more.

By adopting bots, small and large enterprises reduce costs by handling routine queries and calls, thus replacing the number of staff needed for such tasks.

They’re also able to connect with a larger audience, which means even more engagement with customers. Finally, they provide better service 24/7 without taking breaks, and respond instantly with reliable accuracy.

This isn’t to mean that the human element is completely replaced, though. There are always agents available to handle complex issues that bots aren’t trained to answer.

If you have a website or Facebook page and want to create your very own chatbot for your personal or business brand, we’re going to show you how to get one.

Create a Chatbot For a Website

The first thing to do is to define your goals :

• Why do you need a chatbot?
• Who’s your target audience?
• What’s your end goal?

Your answers to these three questions will determine the kind of chatbot you’ll use – for example, support, e-commerce or news bots. Your end goal would be something like new sales, customer engagement, or simply creating a streamlined user experience for customers.

One of the easiest ways to build a simple chatbot for your website is by using chatbot software. These come with pre-built bot templates or you can create your own from scratch. For this guide, we picked Botsify, a platform that lets you create your own chatbots without coding knowledge.

Before creating your bot, map out a plan. If you have a FAQ document ready, you can create a plan for the kind of conversations the chatbot will have with your website’s visitors. This way, you can program it to offer certain actions that’ll help them reach their goals while on the site.

Botsify offers a free trial you can use to create and test launch your bot to see how it’ll work once it’s ready. Click Sign up for free at the top right side to register and use the platform.

Select what you want the chatbot to do on your website. You can select either of the following intents:

• Automate customer support for website LiveChat.
• Automate customer support for Facebook page.
• Generate leads for your business from website.
• Generate leads for your business from Facebook.
• Build Messenger audience for Facebook Marketing.
• Create Slack bot.

• Click Proceed to next step to set the questions you want to automate. Type in each question with its corresponding answer based on your FAQ list.

• Once you have all the questions covered, click Test & Launch.
• In the Customizations page, give your chatbot a name, add a greeting message, and then pick an avatar as well as the theme colors (they can be your brand colors or your favorite color combo)

• As you customize your settings, you can see how it’ll look from the preview on the right side of the window. Click Save & Continue.

• You’ll be prompted to click the widget to test your chatbot on the right side of your screen. Test it by typing in one of the questions from your FAQ list and see how the bot responds.

• If you’re satisfied with your creation, hit Publish to set it up on your website. Test it on your platform to ensure it’s working up to your expectations.

Create a Chatbot For a Facebook Page

You can choose to create a chatbot for your Facebook page using the developers quick start guide, or you can use software like we did when creating the website chatbot above. The latter is easier as you don’t need coding knowledge to use it.

For this guide, we’ll use Chatfuel as it’s one of the easiest tools to use, and you can deploy your bot in just 7 minutes. Below are the steps to create your chatbot.

• Sign up for a Chatfuel account by clicking Get Started for Free. Grant Chatfuel access to your Facebook email and profile.
• Link your Facebook page. Once the login is confirmed, you’ll be redirected to your Chatfuel dashboard.

• Click Connect to add your Facebook page. 

• A welcome message will appear confirming the successful linkage.

• Create a welcome message that your page visitors or customers see when they launch a Messenger session. It’ll tell them what to expect and how to move forward.
• In your Facebook page, click Settings>Messaging and set Show a messenger greeting to ON.

• Click Change, type in the welcome message and then click Save.
• Go to your Chatfuel dashboard, and click Welcome Message. Type your desired message – the changes will be saved automatically. 

• Test the message from your Facebook page by clicking the Message button.
• Create a default answer in your Chatfuel dashboard, which tells users what to do next like email support, call helpdesk, or rephrase question.
• On your dashboard, select Set up AI>Add AI Rule.

• Enter a keyword your visitors are likely to use like Help in the If User Says Something Similar To box.

• Enter a useful reply in the Bot Replies with Text box like Help articles or knowledgebase or Help section with a link to your Help page.

• Do this for as many keywords as possible. You can check with your customer support team for ideas on which keywords to use to set up your AI. Test the responses as you add them.
• Add Message button on your Facebook page by clicking Add a Button.

• Click Contact You>Send Message

• Select Messenger as the default place to send people to and click Finish.

• The Send Message button will now appear on your page. Click it to test and launch your Facebook chatbot.

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