Waxaa jira ilo aan xad lahayn oo ku jira internetka ( maqaallo, fiidiyowyo, iwm.) kuwaas oo kaa caawin kara xallinta arrimaha alaabooyinka iyo adeegyada Apple^{(resolve issues with Apple’s products and services)} . Mararka qaarkood, si kastaba ha ahaatee, si toos ah ula hadalka wakiilka Taageerada Apple^{(Apple Support)} waa mid dhakhso badan oo ka fiican - gaar ahaan haddii aad daashay dhammaan xulashooyinka cilad-bixinta.

Tababarkan ayaa ku tusi doona sida loola sheekeysto Taageerada Apple ee^{(Apple Support)} iPhone ama iPadkaga iMessage^{(iPhone or iPad via iMessage)} . Haddii aad door bidayso in lagu soo waco qoraal ahaan, waxaad sidoo kale baran doontaa inaad la hadasho wakiilka Taageerada Apple^{(Apple Support)} adoo wacaya.

Kala hadal Taageerada Apple adigoo isticmaalaya App-ka

Haddii aad ku nooshahay waddan la taageeray^{(supported country)} , waxaad soo dejisan kartaa taageerada Apple app^{(Apple Support app)} oo waxaad bilaabi kartaa wada hadal iMessage oo leh farsamo yaqaan taageero. Tani waa habka ugu fudud uguna dhaqsaha badan ee lagu heli karo taageerada maadaama app -ku si toos ah u qori doono dhammaan aaladahaaga Apple .

1. Fur Taageerada Apple^{(Apple Support)} oo ku gal akoonkaaga iCloud. Waa inaad ka heshaa liiska dhammaan qalabkaaga xagga sare ee hoos yimaada Alaabta^(Products) .

1. Horey u soco oo taabo alaabta aad taageerada ugu baahan tahay. Qalabkaaga hoostiisa, waxaad arki doontaa liiska adeegyada Apple iyo hoos waxaad ka heli doontaa alaabooyin badan sida AirTags , Apple ID , Apple Pay , iwm.

3. Horey u soco oo taabo qayb oo waxaad heli doontaa liis kale oo arrimo suurtogal ah oo aad ka dooran karto.

4. Halkan waxaad ka dooran kartaa mid ka mid ah xulashooyinka horay loo sii qeexay ama waxaad ku dhejin kartaa Qeex Arrintaada^{(Describe Your Issue)} . Haddii aad taabato xulashooyinka, waxay ka raadin doontaa liiska fursadaha taageerada ee suurtogalka ah.

5. Iyadoo ku xiran gobolka aad, waxaad heli doontaa fursado kala duwan sida keenaya qalab aad u dayactirka, articles cilad qaar ka mid ah, iwm hoose, waxaad arki doontaa fursadaha xiriirka: iMessage ama Phone Call . Hore u soco oo taabo taas si aad u bilowdo wada sheekeysi toos ah iMessage oo leh wakiil taageero.

6. Haddii aad dooratay Sharaxaad ka^{(Your Issue)} bixi arrintaada , sii wad oo ku qor tafaasiisha dhibaatada ku haysata.

7. Mar labaad, waxaa laguu soo bandhigi doonaa liiska fursadaha, mid ka mid ah waa iMessage.

Kala^(Chat) hadal Wakiilka Apple^{(Apple Representative)} adigoo isticmaalaya Website

Booqo bogga Taageerada Apple^{(Apple Support page)} (getsupport.apple.com) ee browserkaaga oo bixi goobtaada marka laguu sheego. Waxaan hoos ku taxnay dhammaan tallaabooyinka lagama maarmaanka ah.

1. Ka dooro goobtaada xulashooyinka. Haddii aadan hubin, taabo badhanka Isticmaal goobtayda.^{(Use my location)}

Taasi waxay ku dhiirigelinaysaa Apple inay si toos ah u ogaato goobtaada hadda oo ay ku taliso ikhtiyaarrada taageerada ee khuseeya adeegyada gobolkaaga.

1. Dooro^(Select) dalkaaga si aad u sii wadato. Haddii aad ka waydo dalkaaga ama gobolkaaga liiska, dooro Eeg xulashooyinka^{(See options)} si aad u aragto dhammaan gobollada la taageero.

1. Bogga xiga, dooro badeecada ama adeegga Apple ee ay saamaysay.^(Apple)

1. Dooro mawduuca ama qaybta sida ugu fiican u qeexaysa arrinta aad u baahan tahay in lagaa caawiyo. Apple ayaa markaa kugula talin doonta doorashada taageerada ugu fiican ee ku saleysan xulashadaada.

1. U dhaadhac xagga hoose ee bogga oo dooro mawduuca kuma jiro liiska^{(The topic is not listed)} .

1. Ku qor sharaxaad kooban dhibaatada sanduuqa wada hadalka oo dooro Gudbi^(Submit) .

1. Dooro wada sheekaysiga adoo isticmaalaya fariimaha^{(Chat using Messages)} .

1. Ku qor ama ku dheji nambarka taxanaha ah ee qalabkaaga sanduuqa wada hadalka, sug Apple si uu u xaqiijiyo lambarka, oo dooro Fur^(Open) si aad u bilowdo app Messages.

1. Haddii ay tahay markii ugu horeysay ee aad fariin ganacsi u dirto app Messages , Apple waxa ay soo bandhigi doontaa kaadh faahfaahinaya sida Business Chat u shaqeeyo. Taabo Sii wad^(Continue) si aad u sii waddo.

1.  Geli^(Enter) faahfaahinta arrinta sanduuqa qoraalka oo taabo badhanka dir .^(Send)

Sug^(Wait) botku inuu kugu xidho wakiilka Taageerada Apple^{(Apple Support)} ama lataliyaha. Tani waxay caadi ahaan qaadataa ilaa laba daqiiqo ama ka yar. Jawaabaha daba-galka ah ee su'aalahayaga iyo faallooyinka ayaa sidoo kale qaatay qiyaastii 2-3 daqiiqo. Waayo-aragnimada ugu wanaagsan, isticmaal erayo iyo weedho cad fariimahaaga. Sidoo kale, iska ilaali soo-gaabista daahsoon ama af-lagaado.

Maadaama ay tahay sheekeysiga iMessage , waxaad soo diri kartaa faylasha badan (screenshots, fariimaha maqalka ah, iwm.) si ay u caawiyaan wakiilka si fiican u fahmo oo u xalliyo arrinta aad la kulanto. Haddii aadan waxba ka caddayn, hubi inaad waydiiso wakiilka aad la sheekaysanayso. Waa saaxiibtinimo oo diyaar u ah inay kaa caawiyaan dhammaan weydiimahaaga.

Waxaad had iyo jeer u qori kartaa Taageerada Apple^{(Apple Support)} adigoo isticmaalaya iMessage mar kasta oo aad qabto arrimo la xiriira alaab ama adeeg Apple kasta. ^(Apple)Si fudud^(Simply) u fur wadahadalka Taageerada Apple ee app ^{(Apple Support)}Messages oo ku rid fariin ku saabsan arrin hore ama cusub. Wakiilka Taageerada Apple^{(Apple Support)} waa inuu kaga soo jawaabaa qoraalkaaga daqiiqado gudahood.

Sida loola hadlo Wakiilka Apple^{(Apple Representative)}

Haddii aadan ku helin jawaab fariimaha -taasoo^{(Messages—which)} aan suurtogal ahayn -ama aad doorbidayso wicitaannada taleefanka si qoraal ah, halkan waa sida loo helo Taageerada Apple^{(Apple Support)} inay ku soo wacaan. 

1. Booqo bogga Taageerada^(Support) Apple ee biraawsarkaaga oo dooro qaybta alaabta aad uga baahan tahay caawimaad. 

1. Dooro mawduuc sida ugu fiican u qeexaya dhibaatada qalabkaaga, appka, rukunka, iwm.

1. Bogga xiga, dooro mawduuca kuma jiro liiska^{(The topic is not listed)} .

1. Geli faahfaahinta arrinta sanduuqa wada hadalka oo taabo Gudbi^(Submit) .

1. Dooro La hadal Taageerada Apple Hadda^{(Talk to Apple Support Now)} oo ah ikhtiyaarka taageerada aad doorbidayso.

Ogsoonow in " Lahadalka Taageerada Apple^{(Apple Support)} Hadda" doorashadu isu beddesho " Jadwalka ^(Schedule)Wicista^(Call) " marka wakiillada Taageerada Apple aan la heli karin. ^{(Apple Support)}Xaaladdaas, dooro Jadwalka Wicitaanka^{(Schedule a Call)} , dooro maalinta iyo wakhtiga la door bidayo ee aad doonayso in Apple Support uu ku soo waco, oo taabo Xulo^(Select) .

1. Ku qor ama dheji lambarka taxan ee qalabkaaga si aad u sii waddo. Dabadeed^(Afterward) , bixi faahfaahintaada (magaca iyo iimaylka) oo ay weheliyaan lambarka taleefankaaga oo taabo Continue .

Ka hubi qaybta xigta tilmaamo faahfaahsan oo ku saabsan sida loo hubiyo lambarrada taxanaha ah ee aaladaha Apple .

Shabakadda Taageerada^(Support) ayaa diiwaangelin doonta warbixintaada, soo diri doonta iimaylka qirashada, oo ku meelayn doonta "Aqoonsiga Kiiskaaga" wakiilka Taageerada Apple^{(Apple Support)} . Waa inaad ku heshaa taleefoon laba daqiiqo ama ka yar gudahood. Haddii aadan ka jawaabin taleefanka, Apple waxay kuu soo diri doontaa xasuusin emailkaaga oo ku soo wici doonta mar kale.

Haddii aadan weli ka jawaabin taleefanka, waa inaad howshan ka bilowdaa eber si aad dib ugu dhigto wicitaan cusub.

Jid ahaan, waa inaan sheegnaa taageerada wicitaanka taleefanka aan loo heli karin badeecadaha iyo adeegyada qaarkood. Haddii aad hesho qalad u akhriyaya, "Waan ka xunahay, ikhtiyaarka taageerada ee aad dooratay lama heli karo alaabtaas," la hadal Taageerada Apple^{(Apple Support)} beddelkeeda.

Hubi lambarka taxan^{(Check Serial Number)} ee Alaabta Apple^{(Apple Products)}

Waa muhiim inaad haysato lambarka taxan ee qalabkaaga ka hor inta aanad la xidhiidhin Taageerada Apple^{(Apple Support)} iMessage ama telefoon. Waxaad ka heli doontaa lambarka taxan ee qalabkaaga baakadda sanduuqa. Laakin haddii aadan heli karin baakooyinka, waxaan ku tusi doonaa sida loo hubiyo lambarrada taxanaha ah ee qalabkaaga Apple .

Wixii iPhone ah, u tag Settings > General > About , oo hubi safka Number Serial^{(Serial Number)} . Ma rabtaa inaad nuqul ka sameysato lambarka taxanaha ah? Taabo^(Tap) oo hay lambarka taxan oo dooro Koobi^(Copy) .

Waxa kale oo aad ka hubin kartaa lambarka taxanaha ah ee agabyada Apple (AirPods, Apple Watch , iwm.) isla markaaba iPhone kaaga. Wixii AirPods , aad Settings > Bluetooth , ku dhufo astaanta macluumaadka^{(info icon)} ee ku xigta AirPods , oo ka hubi qaybta "About" lambarka taxanaha.

Si aad u hesho lambarka taxanaha ah ee Apple Watch, billow app^(Watch) -ka Watch , madaxa tabka My Watch , dooro Settings > General > About , oo calaamee safka “Serial Number”.

Ma u baahan tahay lambarkaaga taxanaha ah ee Mac? Furo menu-ka Apple^{(Apple menu)} , dooro Ku saabsan Mackan^{(About This Mac)} , oo calaamadee safka "Serial Number".

Taageero ku hel wakhti aan jirin

Sida ugu dhaqsaha badan ee lagu waci karo ama lagula sheekeysan karo Taageerada Apple^{(Apple Support)} waa iyada oo loo marayo barnaamijka taageerada Apple ee rasmiga^{(official Apple Support)} ah. Ku rakib app-ka iPhone-ka oo hel caawimo wakiilada Taageerada Apple^{(Apple Support)} adoon u baahnayn inaad dhex marato dhawr bog oo shabakad ah.

Appku waxa kale oo uu kaa caawin karaa in la helo agagaarka Genius Bar , Apple Store , adeeg bixiyayaasha ^{(Apple Store)}Apple idman , iyo xarumaha dayactirka. In kasta oo ay jiraan faa'iidooyin iyo astaamo badan oo app-ka Taageerada Apple^{(Apple Support)} , isticmaalkiisu hadda waxa uu ku kooban yahay 22 waddan.

How to Chat with Apple Support Directly From Your iPhone

There arе infinite reѕources on the internet (articles, videos, etc.) that can help resolve issues with Apple’s products and services. Sometimes, however, speaking directly with an Apple Support representative is faster and better—especially if you’ve exhausted all troubleshooting options.

This tutorial will show you how to chat with Apple Support from your iPhone or iPad via iMessage. If you prefer calls to text, you’ll also learn to speak with an Apple Support representative via phone call.

Chat with Apple Support via App

If you live in a supported country, you can download the Apple Support app and start a conversation via iMessage with a support technician. This is the easiest and fastest way to get support as the app will list out all of your Apple devices automatically.

1. Open the Apple Support and sign in with your iCloud account. You should get a list of all your devices at the top under Products.

1. Go ahead and tap on the product you need support for. Under your devices, you’ll see a list of Apple services and below that you’ll find more products like AirTags, Apple ID, Apple Pay, etc. When you pick a device like an iPhone, you’ll get specific support options.

3. Go ahead and tap on a category and you’ll get another list of possible issues you can choose from.

4. Here you can either select one of the pre-defined options or you can tap on Describe Your Issue. If you tap on the options, it will search through a list of possible support options.

5. Depending on your region, you’ll get various options like bringing your device in for repair, some troubleshooting articles, etc. At the bottom, you’ll see the contact options: iMessage or Phone Call. Go ahead and tap on that to start a direct iMessage chat with a support representative.

6. If you chose Describe Your Issue, go ahead and type in details of the problem you are having.

7. Again, you’ll be presented with a list of options, one of which should be iMessage.

Chat with an Apple Representative via Website

Visit the Apple Support page (getsupport.apple.com) on your browser and provide your location when prompted. We list all the necessary steps below.

1. Select your location from the options. If you’re unsure, tap the Use my location button.

That’ll prompt Apple to automatically detect your current location and recommend the support options applicable to services in your region.

1. Select your country to proceed. If you don’t find your country or region on the list, select See options to view all supported regions.

1. On the next page, select the affected Apple product or service.

1. Select the topic or category that best describes the issue you need help with. Apple will then recommend the best support option based on your selection.

1. Scroll to the bottom of the page and select The topic is not listed.

1. Type a brief description of the problem in the dialog box and select Submit.

1. Select Chat using Messages.

1. Type or paste your device’s serial number in the dialog box, wait for Apple to verify the number, and select Open to launch the Messages app.

1. If it’s your first time texting a business in the Messages app, Apple will display a card detailing how Business Chat works. Tap Continue to proceed.

1.  Enter details of the issue in the text box and tap the Send button.

Wait for the bot to connect you with an Apple Support representative or advisor. This typically takes about two minutes or less. Follow-up replies to our queries and comments also took about 2-3 minutes. For the best experience, use clear words and sentences in your messages. Also, avoid obscure abbreviations or slang.

Since it’s an iMessage chat, you can send multimedia files (screenshots, audio messages, etc.) to help the representative better understand and resolve the issue you’re experiencing. If you aren’t clear about anything, be sure to ask the representative you’re chatting with. They’re friendly and willing to assist with all your queries.

You can always text Apple Support via iMessage anytime you have issues with any Apple product or service. Simply open the Apple Support conversation in the Messages app and drop a message regarding an old or new issue. An Apple Support representative should reply to your text within minutes.

How to Speak to an Apple Representative

If you don’t get a response via Messages—which is unlikely—or you prefer phone calls to text, here’s how to get Apple Support to call you. 

1. Visit Apple’s Support page in your browser and select the product category you need help with. 

1. Select a topic that best describes the problem with your device, app, subscription, etc.

1. On the next page, select The topic is not listed.

1. Enter details about the issue in the dialog box and tap Submit.

1. Select Talk to Apple Support Now as your preferred support option.

Note that the “Talk to Apple Support Now” option changes to “Schedule a Call” when Apple Support representatives are unavailable. In that case, select Schedule a Call, choose the preferred day and time you want Apple Support to call you, and tap Select.

1. Type or paste your device’s serial number to proceed. Afterward, provide your details (name and email) alongside your phone number and tap Continue.

Check the next section for detailed instructions on how to check for serial numbers on Apple devices.

The Support website will register your report, send an acknowledgment email, and assign your “Case ID” to an Apple Support representative. You should get a phone call in two minutes or less. If you don’t answer the phone, Apple will send a reminder to your email and call you again.

If you still don’t answer the phone, you’ll have to start this process from scratch to reschedule a new call.

By the way, we should mention phone call support isn’t available for some products and services. If you get an error that reads, “Sorry, the support option you chose is not available for that product,” chat with Apple Support instead.

Check Serial Number for Apple Products

It’s important to have your device’s serial number handy before contacting Apple Support via iMessage or phone call. You’ll find your device’s serial number on the box packaging. But if you can’t find the packaging anymore, we’ll show you how to check for serial numbers on your Apple devices.

For iPhone, go to Settings > General > About, and check the Serial Number row. Want to copy the serial number? Tap and hold the serial number and select Copy.

You can also check the serial number for Apple accessories (AirPods, Apple Watch, etc.) right on your iPhone. For AirPods, go to Settings > Bluetooth, tap the info icon next to the AirPods, and check the “About” section for the serial number.

To find an Apple Watch’s serial number, launch the Watch app, head to the My Watch tab, select Settings > General > About, and check the “Serial Number” row.

Need your Mac’s serial number? Open the Apple menu, select About This Mac, and check the “Serial Number” row.

Get Support in No Time

A faster way to call or chat with Apple Support is through the official Apple Support app. Install the app on your iPhone and get help from Apple Support agents without having to navigate through several web pages.

The app can also help locate nearby Genius Bar, Apple Store, authorized Apple service providers, and repair centers. Despite the many benefits and features of the Apple Support app, its usage is currently limited to 22 countries.

Related posts

• Muusiga Apple miyay ku sii socotaa burburka iPhone? Isku day Hagaajintan

• Sida loo furo iPhone-ka Adigoo isticmaalaya Apple Watch Iyadoo Maaskaro saaran tahay

• 12ka Apps ee CarPlay ee ugu Wanaagsan iPhone

• Dib-u-eegis Kaadhka Caymiska Apple: Ma Heshis Wacan?

• Sida loo rakibo Taageerada Aaladda Mobilka ee Apple on Windows 10

• Sida looga beddelo Windows Phone loona beddelo iPhone: Talaabada Hagaha Tallaabo

• 6-da Apps ee VR ee ugu wanaagsan iPhone

• Sida loo dejiyo Microsoft Edge sida browserka caadiga ah ee iPhone ama iPad

• IPhone ma sii bilaabayaa? 10 siyaabood oo loo hagaajiyo

• 9 Hagaajiya Marka Toosh iPhone Aan Shaqeyn

• Maxaa la sameeyaa marka makarafoonka iPhone uusan shaqaynayn?

• Sida loo tirtiro spamka jadwalka taariikhda iPhone kaaga

• Sida loo sameeyo Folders iyo Abaabulan Apps on iPhone

• 8-da Siyaabood ee ugu Sarreysa ee lagu hagaajin karo iPhone Hotspot Aan ku Shaqeyneynin Mac

• Sida Video Looga Dhigo Sawir Toos ah

• Sida loo kaabta your iPhone on Mac

• Ma tirtiri karaa Apps-ka iPhone 3D Touch awgeed?

• 10ka Widgets ee ugu Wanaagsan Shaashada Guriga ee iPhone

• Maxaa La Sameeyaa Haddii Kamaradaada iPhone Aysan Shaqeyn

• Sida loogu isticmaalo abka Badbaadada Qoyska Microsoft ee taleefankaaga