Ma jiraan dad badan oo wax ka yaqaan Gargaarka Fog ee Windows^{(Windows Remote Assistance)} iyo sida loo isticmaalo si loo siiyo taageero farsamo oo fog dadka kale Windows 10 isticmaalayaasha. Sidaa darteed, casharradan, waxaanu si faahfaahsan ugu dabooli doonaa qalabkan. Waa abka si habsami leh ugu shaqeeya fadhiyada caawinta degdega ah oo aan u baahnayn in lagu rakibo software dhinac saddexaad ah si kastaba ha ahaatee. Marka, iyada oo aan wax dheeraad ah laga helin, waa kan sida loo bixiyo taageerada fog ee Windows iyadoo la adeegsanayo abka Gargaarka Fog ee ku dhex jira ee Windows:^{(Windows Remote Assistance)}

Waxa aad u baahan tahay si aad u bixiso taageerada fog ee Windows oo leh ^(Windows)Kaalmada Fog ee Windows^{(Windows Remote Assistance)}

Kaalmada Fog ee Daaqadaha^{(Windows Remote Assistance)} waxay u baahan tahay laba qaybood: mid caawimo ku codsada agabkan iyo mid kale oo aqbala martiqaadka inuu bixiyo taageero fog. Si ay u shaqeyso, kooxda helaysa caawimada waa in uu^{(System Properties)} Windows 10 PC ka haystaa Kaalmada fog fog ^{(Windows Remote Assistance)}Haddii aadan aqoon sida loo sameeyo, ama haddii aad rabto inaad laba jeer hubiso, waxaad ka heli kartaa dhammaan faahfaahinta halkan: Sida loo suurtageliyo Desktop Remote in Windows 10 (ama Windows 7)^{(How to enable Remote Desktop in Windows 10 (or Windows 7))} .

Kooxda u baahan caawimada waa inay codsato taageero fog iyadoo la isticmaalayo aaladda Kaalmada Fog ee Windows . ^{(Windows Remote Assistance)}Si taas loo sameeyo, mid waa inuu u soo diraa faylka kaalmada fog ee Windows cawiyaha.^(Windows)

Noocyadii hore ee Windows 10 , waxaad sidoo kale isticmaali kartaa ikhtiyaarka la yiraahdo Easy Connect . Si kastaba ha noqotee, tan iyo Windows 10 nooca 1909 ( Maajo 2019^{(May 2019)} ), hadda kama shaqeyso sameynta fadhiyada kaalmada fog ee Windows . Taasi waa sababta oo ah waxay ku tiirsan tahay Microsoft ' Peer Name Resolution Protocol (PNRP)' , kaas oo laga saaray kuwa cusub Windows 10 soo noqnoqoshada. Haddii aadan aqoon waxa Windows 10 nooca aad haysato, akhri: Sida loo hubiyo nooca Windows 10, dhismaha OS, daabacaadda, ama nooca^{(How to check the Windows 10 version, OS build, edition, or type)} .

Ugu dambeyntii, waa inaad sidoo kale ogaataa, xitaa haddii aad horey ugu xirneyd, aadan ku xiri karin mid kale Windows 10 qalab isticmaalaya Windows Remote Assistance ilaa isticmaalihiisa uusan kuu soo dirin martiqaad oo uu sugayo xiriir soo socda.

Sida loo codsado caawimo addoo isticmaalaya Kaalmada Fog ee Windows^{(Windows Remote Assistance)}

Wax kasta ka hor, waa inaad furto Gargaarka Fog ee Daaqadaha^{(Windows Remote Assistance)} . Gudaha Windows 10 , sida ugu dhakhsaha badan ee loo sameeyo waa inaad ku qorto kelmada "caawinta fog ee daaqadaha"^{("windows remote assistance")} sanduuqa raadinta ee ka soo baxa shaqadaada. Kadib, dhagsii ama taabo "ku casuun qof inuu ku xidho PC gaaga oo ku caawiyo, ama u bandhig inuu qof kale caawiyo"^{("Invite someone to connect to your PC and help you, or offer to help someone else")} natiijada raadinta.

Hab kale oo lagu bilaabo Kaalmada Fog ee Windows^{(Windows Remote Assistance)} waa in la socodsiiyo faylka msra.exe , ee laga helo gal "C:WindowsSystem32" .

Markaad furto Kaalmada Fog ee Windows^{(Windows Remote Assistance)} , dhagsii ama taabo "Qof ku martiqaad inuu ku caawiyo."^{("Invite someone to help you.")}

Dooro "ku keydi martiqaadkan sidii fayl ahaan"^{("Save this invitation as a file")} si aad ula xidhiidho qofka ku caawin doona. Sidaan horay u soo sheegnay, in kastoo ay jirto, habka Easy Connect ma shaqeeyo. Sidoo kale, markii aan tijaabinay barnaamijka Caawinta Fog ee Windows^{(Windows Remote Assistance)} , waxaan ogaanay in "Isticmaal iimaylka si aad u dirto martiqaad"^{("Use email to send an invitation")} ikhtiyaarka sidoo kale ma shaqeynayo, inkastoo aan isku daynay labadaba Windows 10 Mail iyo Microsoft Outlook apps.

Markaad doorato inaad soo dirto martiqaadka taageerada fog ee Windows , hubi in qofka kale uu helayo oo uu ka warqabo. Martiqaadka waxa loo kaydiyaa sidii fayl ahaan oo leh ".msrcIncident" kordhinta, kaas oo la furay oo keliya Kaalmada Fog ee Windows^{(Windows Remote Assistance)} . Ku kaydi meel kombayutarkaga ah, sida miiskaaga, tusaale ahaan.

Marka martiqaadka taageerada fog la kaydiyo, Kaalmada Fog ee Windows^{(Windows Remote Assistance)} waxay ku tusinaysaa erayga sirta ah ee dheer oo wuxuu bilaabaa sugitaanka xidhiidhka soo socda. Isticmaal iimaylkaaga, app messenger-ka, ama hab kale, si aad ugu dirto faylka martiqaadka ee aad hore u kaydsatay, iyo erayga sirta ah ee uu abka muujiyay, qofka ku dhaw inuu ku xidho Windows 10 PC si uu kuu caawiyo.

Ilaa isaga ama iyada ay helaan labadan shay, xidhiidhka kaalmaynta fog lama dhisi karo.

Sida loo bixiyo taageerada fog iyadoo la isticmaalayo abka Kaalmada Fog ee Windows^{(Windows Remote Assistance)}

Bilow Kaalmada Fog ee Windows sidi^{(Windows Remote Assistance)} aanu kugu tusinay qaybtii hore ee casharkan. Kadib, dooro "Caawi qof ku casuumay."^{("Help someone who has invited you.")}

Hadda waxaad u baahan tahay inaad doorato habka isku xirka. Haddii aad heshay martiqaad, ku soo deji kombuyutarkaaga, ka dibna dhagsii ama taabo "Isticmaal faylka martiqaadka."^{("Use an invitation file.")}

Ka^(Browse) dhex baadho PC-gaaga oo dooro faylka cawinta fog ee Windows . Kadib, dhagsii ama tabo Furan^(Open) .

Ka dib, Kaalmada Fog ee Windows^{(Windows Remote Assistance)} waxa ay bilawday isku xidhka taageerada fog. Marka midda kale ee Windows 10 la helo kumbiyuutarka ama aaladda, oo xiriirku diyaar yahay, waxaa lagu weydiinayaa erayga sirta ah. Ku qor lambarka sirta ah ee aad ka heshay dhinaca kale, oo tabo OK^(OK) .

Kooxda fog ayaa la waydiin doonaa inay ansixiyaan xidhiidhka Waa inaad sugtaa ilaa isticmaalaha kumbiyuutarka fog uu ka aqbalayo xidhiidhka fog ee soo socda.

Kadib, kaaga Windows 10 PC wuxuu ku xiraa aaladda fog iyadoo loo marayo Kaalmada Fog ee Windows,^{(Windows Remote Assistance,)} waxaadna arki kartaa desktop-keeda.

Si aad u maamusho oo aad u isticmaasho mouse-ka iyo kiiboodhka kombiyuutarka fog, waxaad u baahan tahay inaad marka hore riixdo badhanka xakamaynta codsiga^{(Request control)} oo aad sugto ogolaanshaha dhinaca kale.

Talo wanaagsan ayaa ah in xisbiga fog-fog uu saxo sanduuqa oranaya "Oggolow... si aad uga jawaabto ^{("Allow... to respond to)} dardargelinta Koontooyinka Isticmaalaha ^{(User Account Control)} "^(prompts") , gaar ahaan haddii ay tahay inaad rakibto codsiyada ama aad habayso qaybaha muhiimka ah ee nidaamka hawlgalka.

Sida loo habeeyo fadhiga taageerada fog ee lagu aasaasay Kaalmada Fog ee Windows^{(Windows Remote Assistance)}

Xagga sare ee daaqada Kaalmada Fog ee^{(Windows Remote Assistance)} Daaqadda, waxa ku yaal qalab-bar oo leh dhawr badhammo. Tiradoodu way kala duwan tahay iyadoo ku xidhan dhinaca ay khusayso. Tusaale ahaan, Kontoroolka Codsiga^{(Request control)} iyo Actual size/Fit to Screen waxa diyaar u ah kombuyuutarku oo keliya oo caawinaya, halka labada dhinacba ay dooran karaan inay joojiyaan wadaagga^{(Stop sharing)} .

Labada martigeliyaha iyo kuwa fogba Windows 10 isticmaalayaashu waxay geli karaan habka wada sheekaysiga^(Chat) ee ku dhex jira oo ay u adeegsadaan si ay ula xiriiraan.

Kumbuyuutarka caawimada hela, waxaad isticmaali kartaa Settings si aad u habayso habka loo isticmaalo bandwidth. Haddii xiriirku xumaado, isku day inaad u rarto duleelka isticmaalka^{(Bandwidth usage)} bandwidth-ga Hoose^(Low) .

Nasiib darro, kumbuyuutarka bixiya gargaarka fog ma habeyn karo hagaajinta isticmaalka bandwidth. Waxay haysataa laba doorasho oo keliya oo diyaar ah: "Keydi diiwaanka fadhigan"^{("Save a log of this session")} iyo "Beddel macluumaadka xiriirka markaad isticmaaleyso xiriir fudud."^{("Exchange contact information when using easy connect.")}

Ikhtiyaarada kale ee aad ku yeelan karto menu-ka Kaalmada Fog ee Windows^{(Windows Remote Assistance)} waa Help iyo badhanka Cilad -bixinta. ^{(Troubleshoot)}Caawinadu^(Help) waa is sharraxaad, waxayna diyaar u tahay labada dhinacba, iyadoon loo eegin in xidhiidhku socdo: wuxuu furayaa biraawsarkaaga caadiga ah wuxuuna raadiyaa macluumaadka caawinta ee ku saabsan Kaalmada Fog ee Windows^{(Windows Remote Assistance)} ee mareegaha Microsoft. Cilad^{(Troubleshoot)} -bixinta waxaa laga heli karaa oo keliya Windows 10 PC-ga oo weydiisanaya taageero fog. Marka aad riixdo badhanka Dhib^{(Troubleshoot)} -u-helidda waxa ay soo saartaa saaxir kaa caawin kara in la aqoonsado dhibaatada iyo hagaajinteeda.

Ma u isticmaashaa Kaalmada Fog ee Windows^{(Windows Remote Assistance)} si aad u caawiso kuwa kale?

Waxaan u isticmaalnay Kaalmada Fog^{(Windows Remote Assistance)} ee Windows dhowr nooc oo kala duwan Windows 10 PC-yada, had iyo jeer si fiican ayey u shaqeysay. In kasta oo ay u muuqato in Microsoft aysan wax dadaal ah ku bixin casriyeynta, ra'yigeenna, Kaalmada Fog ee Windows^{(Windows Remote Assistance)} ayaa wali ah beddelka habboon ee qaar ka mid ah xallinta taageerada desktop fog ee caanka ah, sida TeamViewer ama UltraVNC . Waxa kaliya ee ay leedahay waa in ay u shaqeyso oo kaliya nidaamyada hawlgalka Windows . Weligaa ma isticmaashay Caawinta Fog ee Windows^{(Windows Remote Assistance)} si aad u caawiso dadka kale?

Provide remote support to Windows 10 users with Windows Remote Assistance

There аren't many peоple who knоw about Windows Remote Assistance and how to use it to provide remote technical support to other Windows 10 users. Therefore, in this tutorial, we're going to cover this tool in detail. It's an app that works smoothly for quick assist sessions and does not require installing any third-party software whatsoever. So, without further ado, here's how to provide Windows remote support using the built-in Windows Remote Assistance app:

What you need to be able to provide Windows remote support with Windows Remote Assistance

Windows Remote Assistance requires two parties: one who requests help via this tool and another who accepts the invitation to provide remote support. For it to work, the party receiving assistance must have Windows Remote Assistance enabled in the System Properties of his or her Windows 10 PC. If you don't know how to do that, or if you want to double-check, you can find all the details here: How to enable Remote Desktop in Windows 10 (or Windows 7).

The party in need of help has to request remote support using the Windows Remote Assistance tool. To do that, one has to send a Windows remote assistance file to the helper.

In older versions of Windows 10, you could also use an option called Easy Connect. However, since Windows 10 version 1909 (May 2019), it no longer works for establishing Windows remote assistance sessions. That's because it relied on Microsoft's Peer Name Resolution Protocol (PNRP), which has been removed from newer Windows 10 iterations. If you don't know what Windows 10 version you have, read: How to check the Windows 10 version, OS build, edition, or type.

Finally, you should also know that, even if you have previously connected to it, you cannot connect to another Windows 10 device using Windows Remote Assistance unless its user did not send you an invitation and is waiting for an incoming connection.

How to ask for help using Windows Remote Assistance

Before anything else, you have to open Windows Remote Assistance. In Windows 10, the fastest way to do it is to type the words "windows remote assistance" in the search box from your taskbar. Then, click or tap on the "Invite someone to connect to your PC and help you, or offer to help someone else" search result.

Another way of launching Windows Remote Assistance is to run the msra.exe file, found in the "C:WindowsSystem32" folder.

Once you've opened Windows Remote Assistance, click or tap on "Invite someone to help you."

Select "Save this invitation as a file" as the way to connect with the person who will help you. As we've mentioned earlier, although present, the Easy Connect method doesn't work. Also, while testing the Windows Remote Assistance app, we found out that the "Use email to send an invitation" option doesn't work either, although we tried it with both Windows 10 Mail and Microsoft Outlook apps.

When you choose to send a Windows remote support invitation, make sure the other person receives it and knows about it. The invitation is stored as a file with the ".msrcIncident" extension, which is opened only by Windows Remote Assistance. Save it somewhere on your PC, like on your desktop, for instance.

Once the remote support invitation is saved, Windows Remote Assistance shows you a long password and starts waiting for the incoming connection. Use your email, a messenger app, or any other means, to send the invitation file that you've saved earlier, and the password shown by the app, to the person who is about to connect to your Windows 10 PC to help you.

Unless he or she gets both these items, the remote assistance connection can't be established.

How to provide remote support using the Windows Remote Assistance app

Start Windows Remote Assistance like we've shown you in the previous section of this tutorial. Then, select "Help someone who has invited you."

Now you need to choose the connection method. If you received an invitation, download it to your computer, and then click or tap on "Use an invitation file."

Browse through your PC and select the Windows remote assistance file. Then, click or tap on Open.

Then, Windows Remote Assistance initiates the remote support connection. Once the other Windows 10 computer or device is found, and the connection is ready, you are asked for the password. Type the connection password that you've received from the other party, and press OK.

The remote party will be asked to approve the connection. You will have to wait until the user on the remote PC accepts the incoming remote connection.

Then, your Windows 10 PC connects to the remote device via Windows Remote Assistance, and you can see its desktop.

In order to take control and use the mouse and keyboard on the remote computer, you need to first press the Request control button and wait for the other party's approval.

A good recommendation is for the remote party to check the box that says "Allow... to respond to User Account Control prompts", especially if you have to install applications or configure important aspects of the operating system.

How to configure a remote support session established via Windows Remote Assistance

At the top of the Windows Remote Assistance window, there is a toolbar with several buttons. Their number varies depending on the party involved. For example, Request control and Actual size/Fit to Screen are available only to the computer providing help, while both parties can choose to Stop sharing.

Both the host and the remote Windows 10 users can access the built-in Chat feature and use it to communicate.

On the computer that receives assistance, you can use the Settings to configure the way bandwidth is used. If the connection is poor, try moving the Bandwidth usage slider to Low.

Unfortunately, the computer which provides remote assistance cannot configure the bandwidth usage optimization. It has only two options available: "Save a log of this session" and "Exchange contact information when using easy connect."

The other options you can have in the Windows Remote Assistance menu are a Help and a Troubleshoot button. Help is self-explanatory, and it's available for both parties, regardless of whether a connection is running: it opens your default web browser and looks for help information about Windows Remote Assistance on Microsoft's websites. Troubleshoot is available only on the Windows 10 PC that asks for remote support. Pressing the Troubleshoot button launches a wizard that can help in identifying the problem and fixing it.

Do you use Windows Remote Assistance for helping others?

We used Windows Remote Assistance on a couple of different Windows 10 PCs, and it always worked well. Although it seems that Microsoft doesn't spend any efforts on modernizing it, in our opinion, Windows Remote Assistance is still a decent alternative to some well-known remote desktop support solutions, such as TeamViewer or UltraVNC. Its only downside is that it only works for Windows operating systems. Have you ever used Windows Remote Assistance to help other people?

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