Internetku^(Internet) waxa uu casriyeeyay nolosheena waxana uu u raray inta badan waxa aanu ku samaynayno aduunka online-ka ah . Waanu wada xidhiidhnaa, is dejinnaa, baranaa, daawanaa, oo wax ka iibsanaa gurigayaga ama qalabka gacanta.

Da'dan horumarinta tignoolajiyada, dadku waxay raadinayaan waayo-aragnimo dhijitaal ah oo degdeg ah, fudud, oo aan xidhiidh lahayn. Sidee bay boggagaagu si joogto ah u soo gudbin karaan khibrad isticmaale oo togan oo ay ula kulmaan filashada isticmaale? Iyagoo isticmaalaya eCommerce chatbots^{(using eCommerce chatbots)} mareegaha ay ku leeyihiin.

Horumarka tignoolajiyada ayaa saameyn weyn ku leh ganacsiyada internetka. Waxay macno ahaan beddelaan habka ay dadku kuugula xiriiraan waxayna hagaajin karaan khibradooda guud ee goobtaada. Tan waxaa ku jira chatbots. 

Waa maxay Chatbot?^{(What Is a Chatbot?)}

Chatbots waa barnaamijyo is dhexgal ah oo u ekaysiiya wada sheekeysiga aadanaha. Qoraallada horay loo sii qeexay iyo barashada mashiinka ku saleysan sirdoonka macmalka ah waxay wadaan isgaarsiinta. Marka uu qofku weydiiyo su'aal chatbot ah, jawaabtu waxay ku saleysan tahay waxa laga heli karo xogta macluumaadka. Haddii aysan jirin jawaab hadda lagu soo daray, chatbots badan ayaa wadahadalka u toosin doona hawlwadeenka bini'aadamka.

Chatbots -ku waxay ku celceliyaan qaababka is dhexgalka aadanaha. Waxa loo habeeyey iyadoo la isticmaalayo sirdoonka macmalka ah (AI) si ay awood ugu yeeshaan kombayutarada inay iskood wax u bartaan. Waqti ka dib iyo is dhexgalka kasta, chatbots ayaa kori doona baaxadda waxayna heli doonaan kuwo la xiriira.

Dadku waxay rabaan inay awoodaan inay helaan waxay raadinayaan oo ay su'aalahooda si dhakhso ah oo fudud uga jawaabaan markay internetka wax ka baadhayaan.

Haddii website-kaagu aanu bixin waxa booqdaha goobta uu filayo, way lumin doonaan iyaga. Chatbots -ku waxay bixiyaan baahi-dalbasho, kanaalka wada-hadalka ee wakhtiga-dhabta ah. 

Sidee kale ayaa chatbots u caawin kartaa goobtaada^{(chatbots help your site)} ?

• Iyadoo la wanaajinayo adeegga isticmaalaha.
• Iyadoo hagaajinaysa waxtarka.
• Iyadoo la kordhinayo isdhexgalka mareegaha.
• Adigoo gacan ka geysanaya maareynta dukaamada onlaynka ah.

Milkiilayaasha goobta ee raba inay hagaajiyaan tiro badan oo isdhexgalka isticmaalayaasha ah oo bixiya khibrado wanaagsan waa inay tixgeliyaan isticmaalka chatbots. Qaar ka mid ah kuwa ugu caansan waa:

Qof nool^{(LivePerson)(LivePerson)}

LivePerson waxa ay si otomaatig ah u samayn doontaa fariimaha warshadaha badankooda oo ay ku dari doontaa kanaalada fariimaha badan, sida Facebook Messenger , WhatsApp, iyo mareegahaaga.

Kaaliyaha Watson^{(Watson Assistant)(Watson Assistant)}

Waxaa soo saartay IBM, Kaaliyaha Watson^{(Watson Assistant)} wuxuu fahmi karaa diiwaanka wicitaanka ama sheekeysiga taariikhiga ah, ka raadi xogta macluumaadka aqoonta jawaabaha, ka jawaabida dadka weydiinaya cadeyn dheeraad ah, ku talinaysa agabka tababarka, iyo weydiimaha tooska ah ee wakiilada adeega aadanaha.

Inbenta

Inbenta waa chatbot ogaan karta macnaha guud ee wada hadal kasta oo si sax ah uga jawaabi kara su'aalaha. Waxa kale oo ay siisaa maareeyaha wada-hadalka samaynta waddooyinka iyo socodka wada-hadalka ee gaarka ah.

Geesi360^{(Bold360)(Bold360)}

Isticmaala noocyada waaweyn sida Hababka Tafatirka iyo Intuit , Bold360 waxay isticmaashaa tignoolajiyada farsamaynta luqadda dabiiciga ah ee ay iska leedahay. 

Wadahadalkeeda AI wuxuu xusuustaa macnaha guud ee wada hadalka, wuxuu fasiraa doodaha adag, wuxuuna bartaa sida loogu bixiyo jawaabaha saxda ah ee su'aalaha.

Taageerada Omni-Channel^{(Omni-Channel Support)}

Isticmaalayaasha internetka^(Internet) maanta waxay rabaan inay wax ka baaraan goob kasta oo ay isticmaalaan. 90% of people expect si siman loo isticmaalo goobta aaladaha iyo kanaalada kala duwan. Tani waxay tusinaysaa muhiimada u diyaarsanaanta omnichannel ee mareegaha.

Haddii ay dadku isticmaalayaan iPhone, iPad, ama desktop, waxay rabaan khibrad internet oo aan toos ahayn. Hirgelinta omnichannel chatbot-ka channels badan sida WhatsApp , Facebook Messenger , iyo website-kaagu waxay awood u siinaysaa isticmaalayaasha inay la falgalaan kanaalka ay doorteen. Waxa kale oo ay u ogolaataa goobta in ay maareyso dhammaan is-dhexgalka hal madal.

Waxaa jira dhowr siyaabood oo kala duwan oo dadku ay ula xiriiraan ganacsiga qof kastana wuxuu leeyahay door ka duwan kan. Waxaa ka mid ah:

• iimaylka
• Sheeko online ah
• forums
• FAQs
• Taleefanka
• Tigidhada taageerada

Sameeyayaasha mareegaha^(Website) waxay u baahan yihiin inay abuuraan adeeg la qabsan doona dookhyada dhammaan booqdayaasha mareegaha.

Hoos u dhigidda heerka kacsiga iyo ka tegista^{(Reducing Bounce Rate and Abandonment)}

Gawaadhida wax iibsiga ee la dayacay, foomamka, iimaylka la qabtay, su'aalaha, iwm, ayaa ah dhacdo caadi u ah milkiilayaasha goobta. Dadku way baadhaan, wax doortaan, bilaabaan habab -ka dibna way baxaan iyaga oo aan wax iibsan. 

• 75.8% dadku waxay iska daayaan gaadhigooda ka hor inta aanay wax iibsan.
• 23% dadku waxay ka tagaan gaarigooda sababtoo ah waxay qabaan arrimo la xiriira dhoofinta.
• 34% waxay ka tagaan goobta marka laga rabo inay abuuraan akoon ka hor intaanay socon.

Isticmaalka chatbots-ka waxay hoos u dhigi kartaa heerarka soo kabashada:

• Dabagalka dadka marka ay bilaabaan hab cusub. Marka qof aanu dhamaystirin ficilka, chatbots-ku waxa ay dhaqaajin karaan xasuusinta iyo qoraalada si ay dib ugu soo celiyaan.
• U dirida ogeysiisyada chatbot-ka waxay kaa caawin kartaa inaad dadka ku hagto yoolka aad rabto si aan qarsoonayn.
• Ku talinaya macluumaadka kale ee la xidhiidha inta lagu jiro booqashada goobta. 

Si aad online ugu tartanto oo aad diirada u saarto isticmaalayaasha goobta, milkiilayaasha mareegaha waa in ay la socdaan tignoolajiyada ugu dambeeyay. Chatbots-ku waxay u^(Chatbots) kaydiyaan wakhti iyo lacag milkiilayaasha goobta oo waxay ka caawiyaan inay si wax ku ool ah u maareeyaan joogitaankooda onlaynka ah.

What Is a Chatbot and How To Use One On Your Site

Thе Internet has modernized our liveѕ and moved most of what we dо to the onlinе world. We communіcate, relax, learn, watch, аnd shop from the comfort of our own home or mobile device.

In this age of advancing technology, people are looking for quick, easy, and seamless digital experiences. How can your sites consistently deliver a positive user experience and meet user expectations? By using eCommerce chatbots on their websites.

Advancements in technology are having a massive impact in online ventures. They literally transform the way people connect with you and can improve their overall experience on your site. This includes chatbots. 

What Is a Chatbot?

Chatbots are interactive programs that simulate human conversation. Predefined scripts and artificial intelligence-based machine learning drive communication. When a person asks a chatbot a question, the response is based on what is available in the knowledge database. If there is no response currently included, many chatbots will direct the conversation to a human operator.

Chatbots replicate human interaction patterns. They are programmed using artificial intelligence (AI) to enable computers to learn by themselves. Over time and with each interaction, chatbots will grow in scope and get more relevant.

People want to be able to find what they are looking for and get their questions answered quickly and easily when browsing online.

If your website doesn’t offer what the site visitor expects, they will lose them. Chatbots provide an on-demand, real-time two-way communication channel. 

How else can chatbots help your site?

• By enhancing user service.
• By improving efficiency.
• By increasing website interactions.
• By helping to manage online stores.

Site owners that want to streamline a vast number of user interactions and provide better experiences should consider using chatbots. Some of the most popular ones are:

LivePerson

LivePerson will automate most industries’ messaging and integrate it into many messaging channels, such as Facebook Messenger, WhatsApp, and your website.

Watson Assistant

Developed by IBM, Watson Assistant can understand call logs or historical chats, search in the knowledge database for answers, respond to people asking for more clarity, recommend training materials, and direct inquiries to human service representatives.

Inbenta

Inbenta is a chatbot that can detect the context of every conversation and answer questions accurately. It also offers a dialogue manager for crafting custom conversation paths and flows.

Bold360

Used by major brands like Editable Arrangements and Intuit, Bold360 uses its own patented natural language processing technology. 

Its conversational AI remembers the context of a conversation, interprets complex discussions, and learns how to deliver accurate responses to questions.

Omni-Channel Support

Internet users today want to browse on any platform they use. 90% of people expect seamless site use across multiple devices and channels. This shows the importance of omnichannel readiness for websites.

Whether people are using their iPhone, iPad, or desktop, they want a seamless internet experience. Implementing an omnichannel chatbot in multiple channels such as WhatsApp, Facebook Messenger, and your website will enable users to interact from their channel of choice. It also allows the site to manage all interactions from a single platform.

There are several different ways for people to communicate with a business and everyone has a different preference. They include:

• Email
• Online chat
• Forums
• FAQs
• Phone
• Support tickets

Website developers need to create a service that will adapt to the preferences of all their website visitors.Chatbots provide this by integrating all possible means of communication across all platforms.

Reducing Bounce Rate and Abandonment

Abandoned shopping carts, forms, email captures, quizzes, etc, are a common occurrence for site owners. People browse, make choices, begin processes – and then leave without making a purchase. 

• 75.8% of people abandon their carts before making a purchase.
• 23% of people leave their carts because they have issues with the shipping.
• 34% abandon a site when they are required to create an account before proceeding.

Using chatbots can reduce these bounce rates by:

• Tracking people when they begin a new process. When someone doesn’t complete an action, chatbots can activate reminders and texts to bring them back.
• Sending notifications via a chatbot can help guide people to your desired goal in an unobtrusive manner.
• Recommending other related content during a site visit. 

To remain competitive online and keep the focus of site users, website owners must stay up with the latest cutting-edge technology. Chatbots save time and money for site owners and help them manage their online presence more effectively.

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