Marka iPhone 10, 11, 12, ama iPhone 13-kii u dambeeyay ee shaashaddu ay fariisato ama aanu dami doonin, waxaa lagugula talinayaa inaad qasab ku damiso. Waxaa laga yaabaa inaad la yaabto: iPhone-kaygu waa barafoobay oo ma dami doono ama dib uma dejin doono? ^{(my iPhone is frozen and won’t turn off or reset?)}Arrimaha noocan oo kale ah waxay badanaa soo baxaan sababtoo ah rakibidda software aan la garanayn; sidaas darteed, ku qasbi dib u bilaabista iPhone-kaaga ama dib u dejinta waa ikhtiyaarka ugu fiican. Maanta, waxaan kuu keenaynaa hage kaa caawin doona inaad hagaajiso iPhone 11, 12 ama 13 ma dami doono arrinta.

Sida loo hagaajiyo iPhone-kayga waa barafaysan mana dami doono ama dib uma dami doono^{(How to Fix My iPhone is Frozen and Won’t Turn Off or Reset)}

Method 1: Turn Off your iPhone 10/11/12/13

Waa kuwan tillaabooyinka lagu damiyo iPhone-kaaga adigoo isticmaalaya furayaasha adag.

1. Riix oo hay Volume down + Side badhamada^(buttons) dhinaca isku mar.

2. Buzz ayaa soo baxaysa, iyo slide to power off option ayaa ka muuqda shaashadda.

3. U gal dhanka midig ee midig si aad u damiso iPhone kaaga^{(turn off your iPhone)} .

Fiiro gaar ah:^(Note:) Si aad u daarto iPhone^{(turn ON your iPhone)} 10/11/12/13, riix oo hay badhanka Side^{(Side button)} in muddo ah, oo aad wanaagsan tahay in aad tagto.

Method 2: Force Restart of iPhone 10/11/12/13

Tallaabooyinka hoos ku xusan waxay khuseeyaan iPhone 10, iPhone 11, iPhone 12, iyo iPhone 13 si loo hagaajiyo iPhone ma dami doono arrinta.

1. Taabo badhanka Volume up oo si degdeg ah uga tag.^{(Volume up )}

2. Hadda, degdeg-riix badhanka Volume hoos^{(Volume down )} sidoo kale.

3. Marka xigta, dheer-riix badhanka dhinaca^{(Side )} ilaa calaamadda Apple^{(Apple logo)} ay ka soo muuqato shaashadda.

4. Haddii aad leedahay furaha furaha^(passcode) ee qalabkaaga, ka dibna sii wad adigoo gelaya.

Tani waa inay ka jawaabto su'aashaada iPhone-kaygu waa barafsan yahay mana dami doono ama dib ma dami doono^{(my iPhone is frozen and won’t turn off or reset)} . Haddii kale, isku day hagaajinta xigta.

Sidoo kale akhri: ^{(Also Read: )}Sida loo hagaajiyo iPhone 7 ama 8 ma dami doono^{(How to Fix iPhone 7 or 8 Won’t Turn Off)}

Method 3: Restart iPhone 10/11/12/13 Using AssistiveTouch

Haddii aadan heli karin mid / dhammaan furayaasha adag ay sabab u tahay dhaawac jirka ah oo soo gaaray qalabka, waxaad isku dayi kartaa habkan beddelka. Tani, sidoo kale, waxay gacan ka geysan doontaa hagaajinta iPhone 10, 11, 12, ama 13 ma dami doonto arrinta.

Talaabada I: Daar AssistiveTouch Feature^{(Step I: Turn on AssistiveTouch Feature)}

1. Ku bilow Settings on qalab aad.

2. U gudub Guud ahaan^{(General )} oo ay ku xigto Helitaanka^{(Accessibility)} .

3. Halkan, dooro Taabo^{( Touch)} oo taabo AssistiveTouch .

4. Ugu dambeyntii, dami AssistiveTouch sida^{(AssistiveTouch )} hoos lagu sawiray.

Fiiro gaar ah:^(Note:) AssistiveTouch wuxuu kuu ogolaanayaa inaad isticmaasho iPhone-kaaga haddii ay kugu adag tahay taabashada shaashadda ama aad u baahan tahay qalab la-qabsi ah.

Waxa jira hab ka fudud oo lagu geli karo AssistiveTouch qalabkaaga iOS. Just ask Siri to do it!

Tallaabada II: Ku dar ^{(Step II: Add)} summada dib-u-bilow ee AssistiveTouch Feature^{(Restart icon to AssistiveTouch Feature)}

5. Taabo Customize Heerka Sare Menu…^{(Customize Top Level Menu… )} ikhtiyaarka.

6. In menu this, ku dhufo icon kasta^{( any icon)} si aad u qoondayso hawsha Dib u^(Restart) bilaabay .

Xusuusin:^(Note:) Si aad u maamusho tirada calaamadaha shaashaddan, waxaad isticmaali kartaa (plus) + icon si aad ugu darto muuqaal cusub ama (laga jaray) - icon^{( (minus) – icon)} si aad meesha uga saarto hawl hadda jirta.

7. Hoos u dhaadhac liiska oo taabo Dib u bilow^(Restart) .

8. Hadda, badhanka Dib u^(Restart) soo celinta ayaa lagu dari doonaa taabashadaada caawinta.

9. Dib u billow qalabkaaga adigoo riixaya sumadda Dib u^(Restart) soo celinta , halkan ka dib.

Habka 4: Soo celinta iPhone Isticmaalka iCloud
^{(Method 4: Restore iPhone Using iCloud )}

Marka laga reebo kuwa kor ku xusan, soo celinta iPhone ka gurmad ayaa sidoo kale laga yaabaa in aad ka caawiso in laga takhaluso aan iPhone waa la qaboojiyey oo ma dami doono ama dib arrinta. Waa kan sida loo sameeyo:

1. Marka hore, aad codsiga Settings . Waxaad ka heli kartaa shaashadda gurigaaga ama waxaad isticmaali kartaa liiska ^(Home)raadinta^(Search) .

2. Halkan, taabo Guud ahaan^(General) >  Dib u dejin.^(Reset.)

3. Tir tir^(Delete) dhammaan sawirada, xiriirada, iyo codsiyada ku kaydsan iPhone adiga oo taabto masixi All Content iyo Settings ^{(Erase All Content and Settings)}, sida lagu muujiyey.

4. Hadda, dib u^(restart) bilow qalabka macruufka ah adigoo isticmaalaya mid ka mid ah saddexda hab ee hore.

5. U gudub Apps &^{(Apps & Data)} Shaashada Xogta.

6. Log in si aad xisaabta iCloud ka^{(iCloud account)} dib markii la taaban karo Soo Celinta ka iCloud^{(Restore from iCloud Backup)} doorasho kaabta.

7. Kaydi xogtaada adiga oo dooranaya ikhtiyaar gurmad ah oo ku haboon ka dooro qaybta kaabta .^{(Choose Backup)}

Sidan, talefankaaga waxa laga saarayaa dhammaan faylalka ama dhiqlaha aan loo baahnayn inta xogtaadu ay ahaanayso. Kadib ku kaydinta xogtaada taleefankaaga, waa in uu u shaqeeyo bilaa cilad.

Sidoo kale Akhri: ^{(Also Read:)} Hagaaji iCloud Sawirada Aan La Xiriirin PC^{(Fix iCloud Photos Not Syncing to PC)}

Habka 5: Soo celinta iPhone Isticmaalka iTunes
^{(Method 5: Restore iPhone Using iTunes )}

Haddii kale, waxaad dib u soo celin kartaa qalabkaaga iOS adigoo isticmaalaya iTunes sidoo kale. Hoos ka akhriso si ay u bartaan si ay u sameeyaan si ay u xaliyaan my iPhone waa barafaysan oo ma dami doono ama dib arrinta.

1. Launch iTunes adiga oo iPhone-kaaga ku xidhaya kombuyuutar. Tan waxa lagu samayn karaa iyadoo la kaashanayo xadhigeeda^(cable) .

Fiiro gaar ah: ^(Note:) Hubi^(Make) in qalabkaagu si sax ah ugu xidhan yahay kombiyuutarka.

2. Ka raadi cusbooneysiinta ugu dambeysay ee iTunes adigoo gujinaya iTunes > Check for Updates wixii cusbooneed , sida hoos ku cad.

3. Isku xidh xogtaada:

• Haddii qalabkaagu si toos ah u shido^{(automatic sync ON)} , waxa uu bilaabayaa in uu wareejiyo xogta, sida sawiro, heeso, iyo codsiyo cusub oo aad soo iibsatay, isla marka aad ku xidho qalabkaaga.
• Haddii qalabkaagu aanu iskii u shaqayn, markaa waa inaad adigu samaysaa. Dhinaca bidix ee iTunes, waxaad arki doontaa ikhtiyaarka ciwaankiisu yahay, Kooban^(Summary) . Ku dhufo, ka dibna taabo Sync . Markaa, habaynta isku-xidhka gacanta^{(manual sync)} ayaa la sameeyaa.

4. Ku laabo bogga macluumaadka ugu horreeya^{(first information page)} gudaha iTunes. Dooro ikhtiyaarka cinwaankiisu yahay Soo Celinta ^(Restore) iPhone… sida muuqata.

5. Digniin degdeg ah weydiinaya: Ma hubtaa in aad rabto in aad soo celin iPhone in goobaha ay warshad? Dhammaan warbaahintaada iyo xogta kale waa la tirtiri ^{(Are you sure you want to restore the iPhone to its factory settings? All of your media and other data will be erased )} doonaa ayaa soo bixi doonta. Maadaama aad mar hore isku dhejisay xogtaada, waxaad sii wadi kartaa adigoo taabsiinaya badhanka Soo celinta , sida lagu sawiray.^(Restore)

6. Markaad doorato ikhtiyaarkan mar labaad, habka Dib-u-dejinta Warshada ayaa^{(Factory Reset)} bilaabmaya. Halkan, aaladda iOS waxay soo ceshataa software-keeda si ay ugu soo celiso shaqadeeda saxda ah.

Digniin:^(Caution:) Ha ka saarin qalabkaaga kombiyuutarka ilaa habka oo dhan la dhammeeyo.

7. Marka Factory Reset la sameeyo, waxaa lagu weydiin doonaa haddii aad rabto in aad soo celiso xogtaada^{(restore your data)} ama u qotomiyey sidii qalab cusub^{(set it up as a new device)} . Iyada oo ku xidhan shuruudahaaga & ku habboonaantaada, taabo mid ka mid ah kuwan oo sii wad. Markaad doorato inaad soo celiso^(restore) , dhammaan xogta, warbaahinta, sawirrada, heesaha, codsiyada, iyo fariimaha waa la soo celin doonaa. Iyadoo ku xiran xajmiga xogta loo baahan yahay in dib loo soo celiyo, qiyaasta wakhtiga soo celinta waa kala duwanaan doontaa.

Fiiro gaar^(Note) ah: Ha ka saarin qalabkaaga nidaamka ilaa habka soo celinta xogta la dhammeeyo.

8. Ka dib markii xogta la soo celiyay on your iPhone, iyo qalab aad laftiisa dib u bilaabi^(restart) doonaa . Hadda waxaad ka go'i kartaa qalabka kombiyuutarkaaga oo aad bilaabi kartaa isticmaalkiisa.

Sidoo kale akhri: ^{(Also Read:)} Hagaaji iTunes wuxuu sii wadaa inuu iskii u furo^{(Fix iTunes Keeps Opening By Itself)}

Habka 6: La xidhiidh Kooxda Taageerada Apple
^{(Method 6: Contact Apple Support Team )}

Haddii aad isku dayday dhammaan hagaajinta lagu faahfaahiyay maqaalkan, haddana, arrintu way sii socotaa, isku day inaad la xiriirto Apple Care ama Apple Support si aad u hesho caawimo. Waxaa laga yaabaa inaad hesho qalabkaaga mid lagu beddelo ama lagu hagaajiyo iyadoo loo eegayo dammaanad qaadkiisa iyo shuruudaha isticmaalka.

lagu taliyay:^{(Recommended:)}

• Sida loo wareejiyo Playlist ka iPhone in iTunes^{(How to Transfer Playlist from iPhone to iTunes)}
• Hagaaji AirPods ka goynta iPhone^{(Fix AirPods Disconnecting From iPhone)}
• Hagaaji AirPods Kaliya Ku Ciyaarta Hal Dheg^{(Fix AirPods Only Playing in One Ear)}
• Waa maxay sababta uu Internet-ka Mac-gu u yahay mid gaabis ah si lama filaan ah?^{(Why is My Mac Internet So Slow All of a Sudden?)}

Waxaan rajeyneynaa in hagahan uu waxtar lahaa oo aad awooday inaad hagaajiso iPhone 10, 11, 12, ama 13 ma dami doono arinta. ^{(fix iPhone 10, 11, 12, or 13 won’t turn off issue.)}Nala soo socodsii habka kuu shaqeeyay in aad ka jawaabto sababta iPhone waa la qaboojiyey oo ma dami doono ama dib u dejin doonaa arrinta^{(why your iPhone is frozen and won’t turn off or reset issue)} . Sidoo kale, haddii aad hayso wax su'aalo ah ama soo jeedin ah, xor u noqo inaad ku riddo qaybta faallooyinka.

Why My iPhone is Frozen and Won't Turn Off or Reset

When your iPhone 10, 11, 12, or the latest iPhone 13 screen freezes or won’t turn off, yоu are recommended to force shut it off. You might wonder: my iPhone is frozen and won’t turn off or reset? Such issues usually arise due to the installation of unknown software; therefore, force restarting your iPhone or resetting it is the best option. Today, we bring to you a guide that will help you fix iPhone 11, 12 or 13 won’t turn off issue.

How to Fix My iPhone is Frozen and Won’t Turn Off or Reset

Method 1: Turn Off your iPhone 10/11/12/13

Here are the steps to turn off your iPhone using just the hard keys.

1. Press and hold the Volume down + Side buttons simultaneously.

2. A buzz emanates, and the slide to power off option appears on the screen.

3. Slide it towards the right end to turn off your iPhone.

Note: To turn ON your iPhone 10/11/12/13, press and hold the Side button for a while, and you are good to go.

Method 2: Force Restart of iPhone 10/11/12/13

The below-mentioned steps are applicable for iPhone 10, iPhone 11, iPhone 12, and iPhone 13 to fix iPhone won’t turn off issue.

1. Press the Volume up button and leave it quickly.

2. Now, quick-press the Volume down button as well.

3. Next, long-press the Side button until the Apple logo appears on the screen.

4. If you have a passcode enabled on your device, then proceed by entering it.

This should answer your query my iPhone is frozen and won’t turn off or reset. If not, try the next fix.

Also Read: How to Fix iPhone 7 or 8 Won’t Turn Off

Method 3: Restart iPhone 10/11/12/13 Using AssistiveTouch

If you cannot access any/all of the hard keys due to physical damage to the device, you can try this method instead. This, too, will help fix iPhone 10, 11, 12, or 13 won’t turn off issue.

Step I: Turn on AssistiveTouch Feature

1. Launch Settings on your device.

2. Navigate to General followed by Accessibility.

3. Here, select Touch and tap AssistiveTouch.

4. Finally, toggle ON AssistiveTouch as depicted below.

Note: AssistiveTouch allows you to use your iPhone if you are facing difficulty touching the screen or require an adaptive accessory.

There is a simpler method to access AssistiveTouch on your iOS device. Just ask Siri to do it!

Step II: Add Restart icon to AssistiveTouch Feature

5. Tap Customize Top Level Menu… option.

6. In this menu, tap any icon to allocate the Restart function to it.

Note: To manage the number of icons on this screen, you can use the (plus) + icon to add a new feature or the (minus) – icon to remove an existing function.

7. Scroll down the menu and tap Restart.

8. Now, the Restart button will be added to your assistive touch.

9. Restart your device by long-pressing the Restart icon, here onwards.

Method 4: Restore iPhone Using iCloud

Apart from the above, restoring the iPhone from backup might also help you to get rid of my iPhone is frozen and won’t turn off or reset issue. Here’s how to do so:

1. First, go to the Settings application. You can either find it on your Home screen or using the Search menu.

2. Here, tap on General >  Reset.

3. Delete all photos, contacts, and applications stored in your iPhone by tapping Erase All Content and Settings, as depicted.

4. Now, restart the iOS device by using any of the first three methods.

5. Navigate to Apps & Data screen.

6. Log in to your iCloud account after tapping Restore from iCloud Backup option.

7. Backup your data by selecting a suitable backup option from Choose Backup section.

In this way, your phone is cleared of all unnecessary files or bugs while your data remains intact. After backing up your data on your phone, it should function glitch-free.

Also Read: Fix iCloud Photos Not Syncing to PC

Method 5: Restore iPhone Using iTunes

Alternatively, you can Restore your iOS device using iTunes as well. Read below to learn to do so in order to fix my iPhone is frozen and won’t turn off or reset issue.

1. Launch iTunes by connecting your iPhone to a computer. This can be done with the help of its cable.

Note: Make sure that your device is connected properly to the computer.

2. Search for the latest updates for iTunes by click on iTunes > Check for Updates, as illustrated below.

3. Sync your data:

• If your device has automatic sync ON, it begins to transfer data, like newly added photos, songs, and applications you have purchased, as soon as you plug in your device.
• If your device does not sync on its own, then you have to do it yourself. On the left pane of iTunes, you will see an option titled, Summary. Tap on it, then tap on Sync. Thus, the manual sync setup is done.

4. Go back to the first information page inside iTunes. Select the option titled Restore iPhone… as shown highlighted.

5. A warning prompt asking: Are you sure you want to restore the iPhone to its factory settings? All of your media and other data will be erased will pop up. Since you have already synced your data, you can proceed by tapping the Restore button, as depicted.

6. When you select this option for the second time, the Factory Reset process begins. Here, the iOS device retrieves its software to restore itself to its proper functioning.

Caution: Do not disconnect your device from the computer until the entire process is completed.

7. Once Factory Reset is done, you will be asked whether you want to restore your data or set it up as a new device. Depending on your requirement & convenience, tap either of these and proceed. When you choose to restore, all data, media, photos, songs, applications, and messages will be restored. Depending on the size of data that needs to be restored, the estimated restoring time will vary.

Note: Do not disconnect your device from the system until the data restore process is complete.

8. After the data has been restored on your iPhone, and your device will restart itself. You can now disconnect the device from your computer and begin using it.

Also Read: Fix iTunes Keeps Opening By Itself

Method 6: Contact Apple Support Team

If you have tried all the fixes detailed in this article and yet, the issue persists, try contacting Apple Care or Apple Support for help. You may get your device either replaced or repaired according to its warranty and terms of use.

Recommended:

• How to Transfer Playlist from iPhone to iTunes
• Fix AirPods Disconnecting From iPhone
• Fix AirPods Only Playing in One Ear
• Why is My Mac Internet So Slow All of a Sudden?

We hope that this guide was helpful and you were able to fix iPhone 10, 11, 12, or 13 won’t turn off issue. Let us know which method worked for you in answering why your iPhone is frozen and won’t turn off or reset issue. Also, if you have any queries or suggestions, feel free to drop them in the comments section.

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