Boostada maanta, waxaan sahamin doonaa sababta ka dibna waxaan ku siin doonaa xalka fariinta khaladka ah Waxaan dhib kala kulanay helitaanka qaababka muuqda oo ma muujin karno hadda^{(We had trouble getting the featured templates and can’t show them right now)} oo aad la kulmi karto Office 365 iyo Office Pro Plus .

Waan ka xunnahay^(Sorry) , dhib ayaa naga haysata helista qaab-dhismeedka muuqda

Waxa laga yaabaa inaad hesho mid ka mid ah fariimaha khaladka ah ee soo socda:

Fariinta khaladka ah 1^{(Error message 1)}

Sorry we had some trouble connecting to get featured templates and themes and can’t show them right now.
Try again
Work offline

Fariinta qaladka 2^{(Error message 2)}

Sorry, we had trouble getting the featured templates and can’t show them right now.
Try again
Work offline

Fariinta qaladka 3^{(Error message 3)}

We’re having trouble activating Office.?
This might be due to a network or temporary service issue. please make sure you’re connected to the Internet. We’ll activate Office for you when the issue is resolved.

Fariinta qaladka 4^{(Error message 4)}

Sorry, we can’t connect to your account. Please try again later.

Iyadoo aan loo eegin fariinta khaladka ah ee aad hesho, mid kastaa wuxuu tilmaamayaa isla arrin isku mid ah.

Sababta qaladkan

Qaybaha Secure Channel ( Schannel ) ee Windows ee taageera TLS 1.1 iyo 1.2 waa la naafo. Gudaha Windows 7 noocyada borotokoolka si caadi ah looguma hawlgalin.

Si arrintan loo xalliyo, waa inaad dejisaa goobaha diiwaangelinta ee la xidhiidha si aad u hubiso in codsiyada Microsoft Office ay si guul leh u isticmaali karaan TLS 1.1 iyo 1.2.

Sida loo saxo qaladkan Office 365

Kahor intaadan bilaabin, dib u samee diiwaanka^{(back up the registry)} ama samee barta soo celinta nidaamka .

Marka xigta, socodsii qalabka Easy Fix 51044 ee ay bixiso Microsoft . Qalabku wuxuu ku darayaa taageerada gelitaanka diiwaanka DefaultSecureProtocols  . Tani waxay awood u siinaysaa maamulaha nidaamka inuu qeexo borotokoolka SSL -ka ay tahay in la isticmaalo marka  calanka WINHTTP_OPTION_SECURE_PROTOCOLS  la isticmaalo.

Hagaajintani waxay sidoo kale awood u siin kartaa codsiyada qaarkood ee loo dhisay inay isticmaalaan ''WinHTTP'' calanka caadiga ah si ay u isticmaalaan borotokoolka cusub ee TLS 1.2 ama TLS 1.1 iyagoon isticmaalin cusbooneysiinta codsiga.

Fududeynta  fudud^(Easy) waxay sidoo kale ku darsataa borotokoollada aaminka ah ee goobta diiwaangelinta ee soo socota si ay uga caawiso awood TLS 1.1 iyo 1.2 ee Internet Explorer .

Wixii TLS 1.1 goobta diwaan galinta^(Registry) waa: 

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > SecurityProviders > SCHANNEL > Protocols > TLS 1.1 > Client

Magaca DWORD:  DisabledByDefault
DWORD qiimaha:  0

Loogu talagalay TLS 1.2 goobta diwaan gelinta^(Registry) waa: 

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > SecurityProviders > SCHANNEL > Protocols > TLS 1.2 > Client

Magaca DWORD:  DisabledByDefault
DWORD qiimaha:  0

Waa kaas!

Sorry, we had trouble getting the featured templates - Office error

In today’s post, we will explore the cause and then provide the solution to the error message We had trouble getting the featured templates and can’t show them right now that you might encounter in Office 365 and Office Pro Plus.

Sorry, we had trouble getting the featured templates

You may receive any of the following error messages:

Error message 1

Sorry we had some trouble connecting to get featured templates and themes and can’t show them right now.
Try again
Work offline

Error message 2

Sorry, we had trouble getting the featured templates and can’t show them right now.
Try again
Work offline

Error message 3

We’re having trouble activating Office.?
This might be due to a network or temporary service issue. please make sure you’re connected to the Internet. We’ll activate Office for you when the issue is resolved.

Error message 4

Sorry, we can’t connect to your account. Please try again later.

Regardless of the error message you receive, each points to the same issue.

Cause for this error

The Secure Channel (Schannel) components in Windows that support TLS 1.1 and 1.2 could have been disabled. In Windows 7 these protocol versions are not enabled by default.

To resolve this issue, you must configure the related registry settings to make sure that Microsoft Office applications can successfully use TLS 1.1 and 1.2.

How to fix this Office 365 error

Before you begin, back up the registry or create a system restore point.

Next, run the Easy Fix 51044 tool provided by Microsoft. The tool adds support for the DefaultSecureProtocols registry entry. This enables the system administrator to specify which SSL protocols should be used when the WINHTTP_OPTION_SECURE_PROTOCOLS flag is used.

This fix can also enable certain applications that were built to use the ‘’WinHTTP’’ default flag to use the newer TLS 1.2 or TLS 1.1 protocols natively without having to use application updates.

The Easy fix also adds the secure protocols at the following registry location to help enable TLS 1.1 and 1.2 for Internet Explorer.

For TLS 1.1 the Registry location is: 

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > SecurityProviders > SCHANNEL > Protocols > TLS 1.1 > Client

DWORD name: DisabledByDefault
DWORD value: 0

For TLS 1.2 the Registry location is: 

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > SecurityProviders > SCHANNEL > Protocols > TLS 1.2 > Client

DWORD name: DisabledByDefault
DWORD value: 0

That’s it!

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