Isticmaalayaal dhowr ah oo ka mid ah Windows 11/10 iyo Microsoft Surface Pro ayaa dhibaato kala kulmay Windows Hello wax yar ka dib markii ay rakibeen Cusbooneysii^(Update) Feature Windows ee ugu dambeeyay . Laga soo bilaabo waxa aan soo ururinay, wax kasta oo ay ku jiraan kamaradu waxay u muuqdaan inay si fiican u shaqeeyaan, laakiin maaha Windows Hello , markaa waa maxay sababta?

Daaqadaha Hello ma shaqaynayo

Haddii aad la kulanto arrimo ku saabsan Windows Hello dushaada ama Windows 10 qalabka, si fudud u raac tillaabooyinka aan ku muujin doono maqaalkan wax walbana waa inay ku dhammaadaan si heer sare ah.

1. Ku deji ^(Set)Module Platform^{(Trusted Platform Module)} la Aaminsan yahay Qalabkaaga
2. Daar geli gelida PIN ee Diiwaangelinta
3. Ka yeel Biometrics gudaha Tifaftiraha Siyaasadda Kooxda^{(Group Policy Editor)}
4. Cusbooneysii darawalada Biometric & Sawirka
5. Daar Hardware^{(Run Hardware)} & Qalabka cilad^(Devices) - baadhiyaha
6. Dib u daabici sawirka faraha^{(Reset Fingerprint)} & ikhtiyaarka aqoonsiga wejiga .^(Facial)

Aynu si faahfaahsan u aragno hadda.

1] Ku deji ^(Set)Module Platform^{(Trusted Platform Module)} la Aaminsan yahay Qalabkaaga

Mid ka mid ah waxyaabaha ugu horreeya ee ay tahay inaad sameyso waa inaad ku dhejiso Module Platform Module (TPM)^{(Trusted Platform Module (TPM))} ee qalabkaaga Windows 10. Waxaad arkaysaa, qaabkani wuxuu bixiyaa ammaan si adag ugu xidhan qalabka; sidaas darteed, isticmaalayaashu waa inay marka hore dejiyaan ka hor inta aan la isku dayin isticmaalka Windows Hello .

Si aad u dhaqaajiso, qorshuhu waa in la furo utility Run adigoo riixaya Windows key + R R. Halkaa, fadlan ka sii wad oo ku qor tpm.msc sanduuqa oo ku dhufo Gelida^(Enter) kumbuyuutarka, ama kaliya dhagsii badhanka OK . Samaynta tan waa inay hadda furto Qalabka Maareynta ee la ^(Management)Aaminsanyahay ee Platform Module^{(Trusted Platform Module)} ( TPM ) .

Waa in aad hadda aragto liiska sare, guji Action ka dibna dooro Diyaari TPM^{(Prepare the TPM)} ka menu ee soo booda.

Marka la doorto, waa in aad dib u bilowdo kombayutarka oo aad hubisaa in Windows Hello ay hadda si sax ah u shaqaynayso.

La Xiriira^(Related) : Aaladaha Biometric oo aan la rakicin iyadoo la adeegsanayo Maareeyaha Aaladda^{(Uninstalled Biometric device using Device Manager)} .

2] Ku sahli gelida PIN ee Diiwaangelinta

Ikhtiyaar kale oo dhibaatadan ku hagaajin kara Windows Hello , waa in la oggolaado in pin-ka lagu galo Diiwaanka^(Registry) . Tani maaha mid adag in la fuliyo, markaa aan eegno sida loo sameeyo.

Fur utility Run adigoo riixaya Windows key + R , ka dib ku qor Regedit sanduuqa, oo ku dhufo Gelida^(Enter) . Halkaa, fadlan u gudub qaybta soo socota:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System

Dooro galka oranaya System , dabadeed isku day oo hel AllowDomainPINLogon . Haddii aysan jirin sabab kasta, ka dib sida ku saabsan gujinta saxda ah ee booska madow, New > DWORD (32-bit) Qiimaha^(Value) . Ka dib markaad taas sameyso, midig-guji qiimaha cusub ee la abuuray, ka dibna dooro wax ka beddel^(Modify) .

Dib ugu magacow Qiimaha AllowDomainPINLogon , u beddel xogta Qiimaha 1 , ka dibna ku dhufo OK ama furaha Gelida ee kiiboodhka.^(Enter)

Talaabada ugu danbeysa waa in aad dib u bilowdo kombayutarka oo aad hubiso in arinta Windows Hello ay wali jirto.

3] Ka yeel Biometrics gudaha Tifaftiraha Siyaasadda Kooxda^{(Group Policy Editor)}

Waxaa laga yaabaa in sababta ka dambeysa dhibaatooyinkaaga ay wax badan ku lug leedahay habka biometrics oo la damiyay. Waan ognahay marka aan la shaqayn, Windows Hello uma shaqeyso sidii loogu talagalay, sidaa darteed, waa inaan ka baxnaa oo aan ka soo baxnaa oo ka shaqeynaa Tifaftiraha Siyaasadda Kooxda^{(Group Policy Editor)} .

Maskaxda^(Bear) ku hay in Tifaftiraha Siyaasadda Kooxda^{(Group Policy Editor)} kaliya laga heli karo Windows 10 Pro , Windows 10 Enterprise, iyo nooca waxbarashada^(Education) .

OK, si aad u furto Tifaftiraha Siyaasadda Kooxda Deegaanka^{(Local Group Policy Editor)} , waa inaad marka hore furto Run sanduuqa wada hadalka adigoo riixaya Windows key + R , ka dib halkaas, ku qor gpedit.msc goobta furan oo buuxi adigoo garaacaya furaha Gelida^(Enter) .

Marka la furo abka Siyaasadda Kooxda Maxaliga^{(Local Group Policy Editor)} ah, fadlan u gudub:

Computer Configuration > Administrative Templates > Windows Components > Biometrics .

Waa inaad hadda aragtaa goob odhanaysa Biometrics . Dooro, ka dib laba-guji Oggolow isticmaalka biometrics^{(Allow the use of biometrics)} .

Daaqad cusub ayaa soo bixi doonta oo leh dhawr ikhtiyaar oo lagu ciyaaro. Si fudud^(Simply) guji Enabled ka dibna ku dhufo badhanka OK si aad u dhamaystirto hawsha. Ugu dambeyntii, dib u bilow kombayutarkaaga ka dibna tijaabi haddii Windows Hello ay si fiican u shaqeyneyso.

4] Cusbooneysii darawalada Biometric^{(Update Biometric)} & Sawir -qaadista^(Imaging)

Waxa xiga ee muhiimka ah in la sameeyo waa in la cusboonaysiiyo wadayaasha Biometric iyo Imaging . Waxaan tan ku samayn karnaa annagoo furayna abka Settings ka bacdina aad tagno ^(Settings)Update & Security > Windows Update . Ugu dambeyntii, dhagsii badhanka oranaya Hubi Cusbooneysiinta^{(Check for Updates)} oo sug Windows 10 si aad u muujiso haddii wax cusub la heli karo.

Haddaysan ahayn, markaa waxaan soo jeedinaynaa inaad booqato bogga rasmiga ah ee darawalka soo dejinta^{(official driver download website)} kombuyuutarkaaga Surface si aad u hesho ^{(your Surface computer to find)}darawallada Biometric & Imaging^{(Biometric & Imaging drivers)} kii ugu dambeeyay .

5] Run Hardware & Qalabka cilad^(Devices) - baadhiyaha

OK, marka mid ka mid ah siyaabaha ugu wanaagsan ee lagu xallin karo arrinta Windows Hello , waa in la xalliyo qalabka iyo qalabka. Si tan loo sameeyo, mar kale dab abka Settings , ka dibna u gudub ^(Settings)Cusboonaysiinta^(Update) & Security > Troubleshoot -bixinta . Laga soo bilaabo halkaas, hubi inaad doorato Run cillad- bixiyaha oo sug inta uu dhammeeyo tijaabinta nidaamkaaga dhibaatooyinka.

Haddii kale, qofku wuxuu isticmaali karaa Command Prompt si uu u helo shaqada. Fur Command Prompt , dabadeed ku qor sidan soo socota:

msdt.exe -id DeviceDiagnostic

Ku dhufo furaha Gelida^(Enter) ee kiiboodhkaaga oo isla markiiba daaqad cusub waa inay soo baxdo. Guji^(Click) badhanka Xiga^(Next) si aad u socodsiiso cilad-doonka.

6] Dib u daabici sawirka faraha^{(Reset Fingerprint)} & ikhtiyaarka aqoonsiga wejiga^(Facial)

Talada ugu dambeysa ee lagu hagaajinayo Windows Hello waa in dib loo dejiyo sawirka faraha iyo aqoonsiga wejiga^{(reset fingerprint and facial recognition)} .

Si taas loo sameeyo, fur Settings app ka dibna Guji Accounts^{(Click Accounts)} oo dooro ikhtiyaarka -Sign-In .

Soo hel qaybta odhanaysa Sawirka Faraha^{(Fingerprint)} ama Aqoonsiga Wejiga^{(Facial Recognition)} oo dooro ka saar^{(Remove)(Remove)} mid kasta hoostiisa.

Intaa ka dib, dhagsii Bilow^{(Get Started)} oo raac tilmaamaha shaashadda si aad dib ugu dejiso sawirka faraha^{(Fingerprint)} iyo aqoonsiga wejiga^{(Facial Recognition)} .

Dib u bilow^(Reboot) qalabkaaga si aad arrimuhu ugu socdaan jihada saxda ah.

Wacan oo dhan.

Windows Hello not working in Windows 11/10

Several users of the Windows 11/10 and Microsoft Surface Pro have been experiencing problems with Windows Hello soon aftеr they installed the latest Windows Feаture Update. From what we’ve gathеred, everything inсluding the camera seems to wоrk fine, but not Windows Hello, so what is the cause?

Windows Hello not working

If you are facing issues with Windows Hello on your Surface or Windows 10 device, simply follow the steps we are going to lay out in this article and everything should end on a high note.

1. Set up Trusted Platform Module on your Device
2. Enable PIN login via Registry
3. Enable Biometrics In Group Policy Editor
4. Update Biometric & Imaging drivers
5. Run Hardware & Devices troubleshooter
6. Reset Fingerprint & Facial recognition options.

Let us see them in detail now.

1] Set up Trusted Platform Module on your Device

One of the first things you should do is to set up Trusted Platform Module (TPM) on your Windows 10 device. You see, this feature provides security that is tightly linked to the hardware; therefore, users must set it up first before any attempts to use Windows Hello.

To activate it, the plan is to open the Run utility by pressing the Windows key + R. From there, please go on ahead and type tpm.msc into the box and hit Enter on the keyboard, or just click the OK button. Doing this should now open the Trusted Platform Module (TPM) Management tool.

You should now see a menu at the top, click on Action then select Prepare the TPM from the menu that pops up.

Once selected, you must then restart the computer and be sure to check if Windows Hello is now working in the correct manner.

Related: Uninstalled Biometric device using Device Manager.

2] Enable PIN login via Registry

Another option that could fix this problem with Windows Hello, is to permit pin login via the Registry. This is not difficult to accomplish, so let us look at how to get it done.

Open the Run utility by pressing the Windows key + R, then type Regedit in the box, and hit Enter. From there, please navigate to the following section:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System

Select the folder that says System, then try and find AllowDomainPINLogon. If it is not there for whatever reason, then how about right-clicking in the black space, New > DWORD (32-bit) Value. After doing all of that, right-click on the newly created value, then select Modify.

Rename the Value to AllowDomainPINLogon, change the Value data to 1, and then hit OK or the Enter key on the keyboard.

The final step is to restart your computer and check if the Windows Hello issue is still present.

3] Enable Biometrics In Group Policy Editor

Maybe the reason behind your problems has much to do with the biometrics feature being turned off. We know than when it is not enabled, Windows Hello doesn’t work as intended, therefore, we should go forth and get it up and running from the Group Policy Editor.

Bear in mind that the Group Policy Editor is only available on Windows 10 Pro, Windows 10 Enterprise, and the Education version.

OK, so to open the Local Group Policy Editor, you must first open the Run dialog box by pressing the Windows key + R, then from there, type gpedit.msc into the open area and complete by hitting the Enter key.

Once the Local Group Policy Editor app is opened, please navigate to:

Computer Configuration > Administrative Templates > Windows Components > Biometrics.

You should now see a setting that says Biometrics. Select it, then double-click on Allow the use of biometrics.

A new window will appear with a few options to play around with. Simply click on Enabled then hit the OK button to complete the task. Finally, restart your computer and then test if Windows Hello is working just fine.

4] Update Biometric & Imaging drivers

The next key thing to do is to update the Biometric and Imaging drivers. We can do this by opening the Settings app then go to Update & Security > Windows Update. Finally, click the button that says Check for Updates and wait for Windows 10 to highlight if updates are available.

If not, then we suggest visiting the official driver download website for your Surface computer to find the latest Biometric & Imaging drivers.

5] Run Hardware & Devices troubleshooter

OK, so one of the best ways to solve the Windows Hello issue, is to troubleshoot the hardware and devices. To get this done, fire up the Settings app once more, then navigate to Update & Security > Troubleshoot. From there, be sure to select Run the troubleshooter and wait for it to finish testing your system for problems.

Alternatively, one could use the Command Prompt to get the job done. Open the Command Prompt, then type the following:

msdt.exe -id DeviceDiagnostic

Hit the Enter key on your keyboard and right away a new window should appear. Click the Next button to run the troubleshooter.

6] Reset Fingerprint & Facial recognition options

The final tip to fix Windows Hello is to reset fingerprint and facial recognition.

In order to get this done, open the Settings app then Click Accounts and select Sign-In options.

Locate the section that says Fingerprint or Facial Recognition options and click Remove under each.

After that, click Get Started and follow the on-screen instructions to reset Fingerprint and Facial Recognition.

Reboot your device to get things moving in the right direction.

All the best.

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