Waxaan u isticmaalnaa Koontada Microsoft^{(Microsoft Account)} si aan lacag ugu bixinno adeegyo iyo alaabooyin dhowr ah oo ay ku jiraan Xbox , Office 365 , iyo wixii la mid ah. Iyadoo ay si habsami leh u shaqeyso inta badan, waxaa jiri kara waqtiyo aad la kulanto dhibaatooyin xagga lacagaha Microsoft ama nidaamka biilasha. Waxaan mar walba la xiriiri karnaa taageerada arrimaha la xiriira lacag-bixinta -laakin waxaa aad u fiicnaan lahayd in aan waqtigeena badbaadino haddii aan lafaheena xallin karno arrinta. Maqaalkan, waxaan ku taxnay qaar ka mid ah waxyaabaha aad u baahan tahay inaad fiiriso haddii lacag-bixinta Koontada Microsoft^{(Microsoft Account)} aysan kuu shaqeynayn.

^{(Microsoft Account)}Dhibaatooyinka lacag bixinta Microsoft Account

Si aan u bilowno, aan hubino in aan haysano akoon Microsoft ah . Si kasta oo ay u dhawaqayso, isticmaaleyaasha badankoodu waxay isku dayaan inay bakhaarka ka iibsadaan ka dib markay galaan Windows oo ay furaan app Store^{(Windows Store)} -ka Windows (maxaa yeelay gelitaanka Windows lafteedu uma baahna xisaab Microsoft ), iyaga oo aan samayn xisaab Microsoft ah. Si kastaba ha ahaatee, si loogu daro hababka lacag bixinta oo loo maareeyo, waxaan u baahanahay xisaab sax ah.

Ku dar qaab lacag bixineed cusub

Doorashooyinka lacag-bixinta waxaa lagu dari karaa oo wax laga beddeli karaa bogga Lacag-bixinta halkan^(here) . Waxay soo jeedinaysaa in lagu daro ikhtiyaar lacag-bixineed sax ah marka la iibsanayo sidoo kale.

Ku maamul^(Manage) lacagta akoonkaaga Microsoft

• Iibka lacagta ku jirta akoonkaaga^{(Buying with the money in your account)} : Haddii aad lacag ku leedahay akoonkaaga, raac tillaabooyinka caadiga ah ee wax iibsiga, marka laga reebo marka ay soo dedejiyaan habka lacag bixinta, dooro akoonkaaga Microsoft^{(Microsoft account)} .
• Ku darista lacagta akoonkaaga^{(Adding money to your account)} : Si aad lacag ugu darto akoonkaaga Microsoft , waxaad ka iibsan kartaa kaarka hadiyadda ee akoonkaas bogga kaadhka hadyada^(here) . Geli faahfaahintaada oo tag bogga iibsashada halkan^(here) . Marka aad soo iibsatid kaarka hadyada, cadadka waxa lagu shubi doonaa hadhaaga akoonkaaga Microsoft .
• U bixi rukhsad hore oo la dhaafi karo^{(Pay for a past due subscription)} : Haddii aad rabto inaad si toos ah u bixiso rukhsad-bixintaagii hore (ma isticmaalin kaarka hadiyadda), ka dibna gal adeegyada iyo bogga is-diiwaangelinta halkan^(here) . Hel is-diiwaangelintaada, dhagsii hadda Bixi^{(Pay now)} oo ku bixi kaarkaga ama PayPal .

Maareynta kaadhadhka dhacay

Ku cusboonaysii bogga Lacag-bixinta halkan^(here) .

Hubi heerka amarada

Taariikhda dalabka oo ay weheliso heerka amarada ayaa halkan^(here) ku taxan .

Khaladaadka caadiga ah iyo xalintooda

1. Magaca kaarka si qaldan loo qaabeeyey: Arrin kasta oo ku saabsan magaca kaadhka haystaha ee diiwaanka ku jira waxay keeni kartaa arrintan. Tusaale ahaan. Ku darida muddo ka dib magacaaga dhexe. Wax ka beddel isla bogga Lacag-bixinta.
2. Lambarka kaadhka aan ansax ahayn^(Invalid) : Xaqiiji lambarka kaadhka oo hubi in aanay jirin meel bannaan ama daashka u dhexeeya tirooyinka.
3. Summada sibka aan sax ahayn^{(Invalid ZIP)} : Summada sibka^(ZIP) waa in ay la mid tahay gobolkaaga iyo ciwaankaaga. Haddii kale, way iska hor imanaysaa.

Aan ka iibsan karin app dukaanka Microsoft

Barnaamijyada qaarkood waa kuwo gobol gaar ah, isticmaalayaashuna way iibsan karaan oo keliya haddii ciwaankoodu ku dhaco gobolka la oggol yahay. Intaa waxaa dheer, mararka qaarkood, si fudud u beddelista isku xirka internetka^(Internet) ayaa sidoo kale la og yahay inay caawisay.

Bangigu ma ogola iibka

La xidhiidh bangiga sidaas oo kale.

Haddii kuwaan midkoodna uusan caawin, waxaad kala xiriiri kartaa taageerada Microsoft halkan^(here) .^{(If none of these helps, you may contact Microsoft support here.)}

Akhriska la xidhiidha^{(Related read)} : Khaladaadka & dhibaatooyinka lacag bixinta Microsoft Store

Troubleshoot Microsoft Account payment issues and problems

We use Microsoft Account to make payments for several services and products including Xbox, Office 365, and so on. While it works smoothly most of the times, there may be times that you face problems with Microsoft payments or the billing system. We can always contact the support for payment related issues -but it would be much better to save our time if we can resolve the issue ourselves. In this post, we list some of the things you need to take a look at if Microsoft Account payments are not working for you.

Microsoft Account payment issues and problems

To start with, let us make sure we have a Microsoft account. As odd as it might sound, most users try to purchase products from the store after logging on to Windows and launching the Windows Store app (because logging on to Windows itself doesn’t need a Microsoft account), without creating a Microsoft account. However, to add payment modes and manage them, we need a valid account.

Add a new payment method

The payment options can be added and modified from the Payments page here. It prompts for adding a valid payment option while making a purchase as well.

Manage money in your Microsoft account

• Buying with the money in your account: If you have money in your account, follow the usual steps for purchasing, except when they prompt for the payment method, chose Microsoft account.
• Adding money to your account: To add money to your Microsoft account, you could buy a gift card of that account from the gift card page here. Enter your details and go to the redeem page here. Once you redeem your gift card, the amount will be credited to your Microsoft account balance.
• Pay for a past due subscription: If you wish to pay for your past-due subscriptions directly (not using the gift card), then log on to the services and subscriptions page here. Find your subscription, click Pay now and make the payment with your card or PayPal.

Managing expired cards

Update them on the Payments page here.

Check the status of orders

The order history along with the status of the orders is listed here.

Usual errors and their resolutions

1. Incorrectly formatted cardholder name: Any issues with the card holder’s name in records could cause this issue. Eg. Adding a period after your middle name. Modify the same on the Payments page.
2. Invalid card number: Verify the card number and make sure there are no spaces or dashes in between the numbers.
3. Invalid ZIP code: The ZIP code should match with your state and address. If not, it would conflict.

Unable to buy an app on Microsoft store

Some apps are region-specific, and users can buy them only if their address falls within the permitted region. Moreover sometimes, simply changing the Internet connection has also known to have helped.

The bank doesn’t authorize the purchase

Contact the bank for the same.

If none of these helps, you may contact Microsoft support here.

Related read: Microsoft Store payment failed errors & problems.

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